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Click here or scroll down to respond to this candidateJames E Frady JrStreet Address Carlisle DriveDover, Delaware Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEWORK EXPERIENCEHealth Care Services Group Middletown, DEAccount Manager Jan 2024 CurrentManage and supervise the housekeeping, laundry, and floor care staff; at a single site according to policies and procedures and federal/state requirements.Responsible for performing and leading teams to complete housekeeping on varying shifts.Training & Development - Leads staff training, quality control, and in-servicing. Coordinates and ensures the satisfactory and timely completion of project and program work done in the building on varying shifts.Tour the building several times per day to assess work quality using QCIs for documentation purposes.Reporting - Maintain income and expenditures, supplies, personnel, and equipment records.Communication - Acts as liaison between building occupants or administrators and HCSG staff. Communicates effectively with all directives from managers, building occupants, and administrators to HCSG staff.Safety - Utilize protective gear in all appropriate functions. Responsible for assisting in the training of safe and proper mixing and use of cleaning solutions while adhering to all safety precautionsEnsure the established standards, safety, and quality guidelines are met. Follow infection control and universal precautions policies and procedures to ensure that a sanitary environment is achieved at all times.Follow proper reporting, isolation, and handwashing procedures/techniques. Assist in implementing training, quality control procedures, and in-servicing of housekeeping staff.Assign cleaning area according to schedule. Respond to the paging system in a timely and appropriate manner.Customer Experience - Positively represents HCSG by following instructions, being courteous, and cooperative with supervisors, co-workers, and client staff.Resident Experience - Positive, pleasant, and tactful interactions with residents, staff, and facility guests.Sherwin Williams Smyrna, DEStore Manager Feb 2021 -Nov 2023Provide training, mentoring and support to staff and subordinatesInvolved in hiring, recruiting events and support acquisition activitiesComplete timesheets and track vacation, holidays and disability time as neededDevelop business strategies to increase sales and optimize profitabilityMeet sales goals by training, motivating, mentoring, and providing feedback to store employeesEnsure high levels of customers satisfaction through excellent serviceBuild and maintain knowledge of all products to ensure effective customer recommendationsBuild positive relationships with wholesale and retail customersEnsure compliance with policies and procedures including safety, loss prevention, and securityMaintain outstanding store condition and visual merchandising standards and sales floor displaysProvide accurate and timely reporting as requiredManage employee training, development, performance management, and corrective actionRespond to and resolve any customer and/or employee complaintsPartner with Sales Reps to make outside sales calls to increase market shareADT Security Services New Castle, DE Territory Sales Manager Aug 2020 Feb 2021 Assist business owners in protecting and keeping their properties safe. Provide business presentations as needed, sometimes on the spot. Responsible for upselling and assisting customers in add-on sales to drive profits. Keeping positive communications between the sales team and install teams. Providing superior customer service from start to finish and checking on them at a later date. Accurately process payments and run credit keeping personal information confidential. Keeping the sales manager informed on all decisions made and asking for help when needed. Traveled to and from locations when needed, not afraid to go that extra mile for the customer.MYEYEDR Wilmington, DE EyeWear Consultant Apr 2018 June 2020Provide excellent customer service by understanding the needs of the patient.Assist patients in finding a frame that will accommodate their needs.Help to troubleshoot patients orders in order to fix problems if need be.Continue to meet sales goals while providing the best experience for the patient.Educate patients on the adaptation of new Rxs and care of lenses.Notify and re-notify patients when eyeglasses are complete for dispensing.Ensure product pricing is accurate.Clean and merchandise displays on a daily basis, displaying effective merchandise at all times.Place all returns in their proper bins.Accurately process patient payment transactions.Maintain and care for the office, making it a comfortable atmosphere for patients.Attend all the meetings offered and work as a team to accomplish the goals in the office.Continuously learning from the various training offered by My Eye Dr.Myers Realty Dover, DEReal Estate Agent Sep 2018 Nov 2020Worked closely with a team in various Delaware marketplaces.Conducted several open houses for both agents, buyers and sellers.Called several residential leads and followed up with them accordingly.Utilized social media to attract clients and other real estate agents to current listings.Developing personal relationships with new properties as well as rehabilitated listings.Used several real estate websites and systems to get current MLS information for homes.Dippold Marble & Granite Middletown, DEOutside Sales and Marketing Lead May 2017 Sep 2018Perform daily quotes and estimates for kitchen and bathroom remodel projects.Maintained superior customer service from start to finish each day.Customer support and follow up, ensuring customers are satisfied.Cold calling residential customers and commercial businesses.Data entry and daily office responsibilities along with sales.Lead contact with the various marketing projects and responsibilities in the office.Social media point of contact for the office and increased customer traffic.hhgreg Dover, DEAppliance Sales Associate Apr 2016 May 2017Greet and welcome customers while building rapport.Listen and ask questions to the customer to meet his/her needs.Continue to ask the right questions to help qualify the customer in order to get the best product.Help customers make a knowledgeable decision based on their needs and wants.Stay up-to-date with various products and be the point of knowledge for customers.Help guide/lead customers in the right direction while keeping in mind the needs/wants of the customer.Accurately input all sales and deliveries in order to complete the sales cycle.Responsible for keeping the workplace clean, organized and presentable at all times.Target Dover, DEBackroom Team Member May 2015 Apr 2016Keep merchandise organized and accessible.Work quickly and safely with fellow backroom personnel.Maintain a clean, great-looking environment.Quickly and accurately respond to guest and merchandise requests.Help drive sales by pulling merchandise quickly and accurately.Stock items on shelves and sales floors accurately and efficiently.Proficient use of all equipment in the backroom.Work well with others or independently.Demonstrate excellent planning and organizational skills.Continuously display flexibility in the backroom.Coordinate and work with other departments to complete tasks.Demonstrate superior customer service skills when addressing guests (customers).United States Air Force Washington, DCOperations Intelligence Analyst Mar 2006 Aug 2015Prepare comprehensive written reports, presentations, maps, or charts based on research, collection, and analysisof intelligence data.Collaborate with representatives from other government and intelligence organizations to share information orPerform and manage intelligence activities and functions including developing, evaluating and providingintelligence information to decision makers.Instruct aircrews on collecting and reporting information, procedures, evasion and recovery and assessingoffensive weapon systems.Create and analyze multimedia videos in order to show weapons effects against targets.Maintain an active multimedia library of videos and files for hundreds of personnel.Five deployments totaling 575 days deployed.EDUCATIONHIGHLAND SCHOOL OF TECHNOLOGY Gastonia, NCHigh School Diploma, Jun 2004COMMUNITY COLLEGE OF THE AIR FORCE Maxwell, AFB, ALAssociates Degree: Intelligence Analyst, Aug 2011AMERICAN MILITARY UNIVERSITY Charles Town, WVBachelor's Degree: Intelligence Studies, May 2013ADDITIONAL SKILLSAdaptableSelf-motivatedLeadershipSuperior Customer ServiceDependableGreat Teamwork SkillsAccurateGreat ListenerHard Worker |
