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Click here or scroll down to respond to this candidateCandidate's Name
15+ Years Experience in Customer RelationsLouisville, KY 40208EMAIL AVAILABLEPHONE NUMBER AVAILABLEDetail-oriented and personable Customer Service Representative with 15+ years experience providing exceptional customer support and delivering product education. Highly skilled at overseeing customer accounts, effectively resolving customer service issues, and multitasking in fast-paced working environments. Demonstrates superb judgment in balancing customer, employee, and company goals and objectives. Looking for a new role where hard work and dedication will be highly valued. Authorized to work in the US for any employerWork ExperienceCorporate Account Sales CoordinatorChemGroup, Inc.-Louisville, KYMarch 2024 to Present Developed and maintained strong relationships with clients Collaborated with the Sales team to create viable solutions for clients needs Provided updates on account performance to management Served as the main point of contact for all client inquiries and issue resolution Collaborated with cross-functional teams including sales support and operations to ensure seamless execution of client initiativesCustomer Service RepresentativeVisual Image Systems Company (VISCO)-Louisville, KY October 2020 to December 2023 Assisted customers with product selection and customization, provided quotes, entered Purchase Orders, and handled billings, returns, and warranties Preserved customer satisfaction by addressing and resolving customer complaints in a timely and effective manner, guaranteeing continual maintenance of positive customer experiences Managed multiple projects with competing deadlines simultaneously Developed strong relationships with customers by providing personalized assistance and support to encourage repeat business Worked successfully with diverse group of coworkers to accomplish goals, meet customer demands, and address issues related to products and services Achieved Key Performance Indicator (KPI) targets. (90 Percent or higher for On-Time Delivery for 12 consecutive months) Recognized by management for providing exceptional customer service Implementation Specialist (Owner)Data Migrations Solutions, LLC.-Mount Washington, KY August 2017 to September 2020 Worked directly with customers to implement and support Computerized Maintenance Management System (SaaS Platform) to meet organizational requirements Provided Technical Support and delivered onsite training to C-Level Executives, Staff, and Contractors Conducted Field Documentation by mapping facilities MEP equipment Completed Data Entry for Asset Management support Supported management with work planning, staffing needs, and Key Performance Indicators (KPI) Metrics Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service Account ManagerFacilityONE Technologies, LLC-Louisville, KYAugust 2014 to June 2017 Organized and delivered onsite Computerized Maintenance Management System (CMMS) training on SaaS Platform (Including International) Developed and fostered relationships with key accounts to ensure customer satisfaction Collaborated with multiple departments to ensure project objectives and deadlines were met Partnered with a leading healthcare organization to develop and lead a National Support Group Resolved escalated customer service issues with timely and effective communication Monitored performance of Customer Service Representative, ensuring resolutions were appropriately and efficiently implementedCustomer Service ManagerFacilityONE Technologies, LLC-Louisville, KYJanuary 2010 to July 2014 Developed instructional materials, including training manuals and videos, to aid customer learning experience Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions Delivered Technical Support and training via phone, email, virtual, and onsite to C-Level Executives, Staff, and Contractors Worked directly with customers to deploy and maintain Computerized Maintenance Management System (SaaS Platform) Established effective Customer Relationship Management (CRM) system for tracking client requests from initial contact through resolutionEducationBachelor of Arts in Psychology, Minor: SociologyUniversity of Louisville - Louisville, KYAugust 2003 to May 2009Skills CRM Software Customer Service Computer Skills Data Entry Microsoft Office Organizational Skills Project Management Quality Assurance Time Management Conflict Resolution SaaS Implementation Staff training Adaptive Team Player Microsoft Outlook Account management Communication skillsLinkshttps://LINKEDIN LINK AVAILABLEAssessmentsAnalyzing data ProficientJanuary 2024Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: ProficientCustomer service ProficientOctober 2020Identifying and resolving common customer issuesFull results: ProficientSpreadsheets with Microsoft Excel ProficientJanuary 2024Knowledge of various Microsoft Excel features, functions, and formulas Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |
