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Click here or scroll down to respond to this candidateCandidate's Name
Street Address
Phone: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEObjectiveTo obtain a position as a customer service representative. Ability SummaryEnergetic and optimistic customer service representative with over 20 years experience assisting customers in solving complex issues. Experience in setting up call centers and interacting with customers to provide information in response to inquiries about products and services and to resolve complaints. Excellent attendance record and recipient of several certificates of excellence from various employers. Employment History06/2023 - 04/2024 Customer Service Associate (CSA), Financial Risk Specialist Alorica San Antonio, San Antonio, TXAccepted inbound and outbound calls from clients that required assistance with their banking accounts and debit cards; set up new accounts for savings, checking and certificates of deposit; serviced accounts for Ally online banking. 08/2011 - 02/2023 Service Order Management Specialist Transform Service Live, LLC, San Antonio, TXContacted customers via phone or email to review orders for repairs, confirm date and time of service and answer any customer concerns. Researched providers in the area; contacted providers to aid in selecting orders from acceptance to completion. 10/2000 - 08/2011 Supervisor, Executive Resolutions Coordinator Travelocity, San Antonio TXResolved customer request or concerns to be sent to CEO of Travelocity. Started as an air and cruise specialist and was moved into a newly created position. Transferred to the Plains, PA office for two years to facilitate the opening of a new call center. 04/1965 - 11/1999 Plant SuperintendentDorr Oliver Inc., Hazleton PAStarted as an Assembler, promoted within 3 years to Supervisor, promoted within 5 years to General Foreman, promoted within 3 years to Plant Supervisor. During that time the workforce increased to 607 employees and gross revenue reached 60 million dollars.Education HistoryBusiness Management and Business LawNo degree providedLuzerne County Community College, Hazleton PABusinessNo degree providedPenn State Hazleton, Hazleton PAReferencesAvailable upon request. |
