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Click here or scroll down to respond to this candidateCandidate's Name
Experienced Customer ServiceRepresentative Seeking Role in HealthInsurance IndustryA seasoned Customer Service Representative with astrong background in providing exceptional customer service and resolving complex issues. Seeking achallenging role in the health insurance industry where I can utilize my skills to assist members in understanding their benefits and services.EMAIL AVAILABLEPHONE NUMBER AVAILABLETarpon Springs, FLWork ExperienceCustomer Care Center RepresentativeGA Foods LLC SNI Companies Recruitment AgencyJanuary 2024 - May 2024Process inbound and outbound customer calls and member orders. Liaison with the company's Delivery care Agents along with members, and Case Managers Strive to meet and exceed outlined metric while providing excellent customer service. Driving customer satisfaction through voice, chat, and email communications. Data Entry of members order into Company ERP and other programCustomer Service RepresentativeAT&T One Touch DirectSeptember 2022 - November 2023 Tampa- Handled inbound calls for AT&T FirstNet first responders in a high-volume call center environment. - Assisted in resolving customer billing inquiries, processed payments, and educated customers on services. - Demonstrated strong knowledge of company products and services to assist customers effectively. Public Space AttendantInnisbrook Resort and Golf ClubSeptember 2017 - March 2020 Palm Harbor- Maintained cleanliness of public areas, bathrooms, and office areas, ensuring a pleasant environment for guests and staff. - Performed general cleaning tasks using hotel cleaning products, including sweeping, mopping, and vacuuming.- Managed locker room cleanliness and removed used towels promptly. Customer Service RepresentativeFulton County Utility Company - Atlanta, GAApril 2006 - June 2011- Managed customer inquiries, complaints, billing questions, and payment extension/service requests. - Successfully calmed angry callers, repaired trust, and identified resources for problem resolution. - Designed optimal solutions to meet customer needs and enhance satisfaction.Customer Service RepresentativeCobb County Utility Company - Marietta, GAFebruary 2001 - March 2006Handle incoming calls, in a call center environment, regarding customers billing electric, heating and gas service. Handling customers complaints, resolving billing problems, establish customer relationships to find the best options for gas rate due to energy usage.Customer Service RepresentativeVerizon Telecommunication ServiceSeptember 1996 - January 2001 TampaHandling incoming calls regarding telephone service for new and existing customers, sale service and product to customers to enhance telephone features. Accept payment over the phone, troubleshooting customers home phone and resolve complex concerns regarding customers complaints and concerns. EducationSt. Petersburg CollegeAssociates, Associate in Science AS in Social Work August 2019 - May 2022 Tarpon Springs, FLAssociate in Science AS in Social WorkSkillsOrganizational Skills Provide Assistance Social Work Customer Service Typing Problem Resolution Troubleshoot Issues Clean Public Areas Field Services Accounting Answer Incoming Calls Educate Customers Microsoft Office Troubleshooting Crisis Intervention Call Center Experience Billing Inquiries Customer Relationships Customer Education Public Area Maintenance Payment Processing |
