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Click here or scroll down to respond to this candidateCandidate's Name
Olympia Fields, IL PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL SUMMARYA proactive, results-driven, and people-oriented IT professional and leader with vast system analysis and networking experience supporting users on MacOS and Windows platforms in academic and corporate environments. An extraordinary collaborator with highly effective communication and problem-solving skills, highly regarded for superior user support and relationship development. TECHNICAL SKILLSEXPERIENCECrete Monee School District 201U, Crete, IL December 2023 Present IT Analyst Install, configure, and maintain software applications Trained students and teachers on various software and technology Maintain and support student and staff chromebooks Procure and maintain inventory Train students and teachers on various software and technology Maintain IT inventory Research and resolve various software and hardware issues Resolve helpdesk tickets Collaborate with with district administration to help implement technical solutions/processes which improve overall staff operations/productivity1 Windows MacOS MS Office 365 Admin Google Workspace Admin Jamf Admin Okta Cisco Webex Admin Active Directory Remote Desktop Network Operations Wireless NetworkManagement Notion Slack Admin Team Viewer Web Help Desk Happy Fox Sophos CrowdStrike Macrium Reflect JiraContractor/Consulting January 2022 - July 2023DivIHN Integration Consulting, Hoffman Estates, IL April 2022 July 2023 dscout, IT Systems Analyst Provide technical support to 200+ remote and onsite staff Install, configure, and maintain laptops in a total Mac environment Provide quality assurance and installation of all MacOS upgrades/updates Provide research, quality assurance, and installation of all security and software patches Administer laptops through Jamf MDM Administer Google Workspace, MS Office 365 and Slack accounts Procure and maintain IT inventory Administer Okta SSO Platform Support corporate network Perform SOC-2 and HITRUST audit assessments Complete IT on/off boarding for all staffSentinel Technologies, Downers Grove, IL January 2022 April 2022 Prairie State College, Technical Support Analyst Installed, configured, and maintained desktops, laptops, and printers in Windows environment Troubleshoot hardware and software issues Created workstation images using Macrium Reflect Resolved helpdesk tickets Managed staff and student email accounts Managed network switches Trained staff on various software/technologyRich Township HS District #227, Matteson, IL September 2001 December 2021 Technical Support Administrator Assisted IT Director with implementation of technology strategies Closely collaborated with district administration and implemented technical solutions/processes which improved staff operations/productivity Established and maintained vendor relationships Administered, repaired, and troubleshoot a network of 200+ PCs, laptops, chromebooks, iPads, network printers and over 1200 users (students and staff) in a Windows environment Maintained district-wide IT inventory Installed, configured, and maintained software applications and created workstation images 2 Trained students and teachers on various software and technology Configured, installed, and maintained local area network hardware and software Maintained Cisco routers, switches, and wireless access points Created and maintained staff and student accounts in Active Directory Maintained and deployed student and staff chromebooks Administered Cisco Webex VOIP system Researched and resolved various hardware and software issues Crete Monee School District 201U, Crete, IL August 1999 September 2001 Systems Technician Maintained 200+ PCs in Windows environment Assisted and trained Systems Technicians on hardware and network support Supported Technology Director and Network Administrator with district-wide hardware and network troubleshooting Made recommendations on repairs, upgrades, and technology enhancements and served as technical consultant for the middle school technology teamEDUCATIONPurdue University, Hammond, IN Information Technology COMMUNITY ENGAGEMENTH.O.P.E., Co-Founder 2017 - presentProvide food, clothing, monetary assistance, and support to the homeless. South Suburban PADS, Chicago Heights, Guest Services 2015 present Provide guest services to homeless men, women and children enrolled in emergency shelter programs. 3 |
