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CONTACT PROFESSIONAL SUMMARY
Results-driven and customer-focused professional with
PHONE NUMBER AVAILABLE proven experience in fast-paced, team-oriented
environments. Skilled in guest relations, retail operations,
Winter Garden, Florida
and delivering
l; exceptional customer experiences in a
EMAIL AVAILABLE Fortune 100 company setting. Demonstrated ability to
adapt quickly, resolve conflicts, and work efficiently with
team members.
EDUCATION W O R K E X P E R IN
ECE
B.S. Psychology The Walt Disney Company | Disney College
University of Oregon
Program|Concierge at Saratoga Springs Resort
Pathway Scholar
January 2024- August 2024
Dean s List
Welcomed, greeted, and checked in guests with a positive
SKILLS
attitude, ensuring memorable experiences through friendly
Strong Guest Relations interactions
Safety Oriented Calmly address guest questions and complaints, quickly solving
issues and escalating to management when necessary
Goal Driven
Took initiative to go out of my way to assist guests and fellow
Leadership cast members
MS Office Confirm Resort and Dining Reservations, using numerous
Reservation and Ticketing software applications, while maintaining guest confidentiality
Systems Acquire and display extensive knowledge and enthusiasm for
Disney products
Uphold Brand Standards
Process Guest transactions through a point-of-sale system,
Critical Thinker including; cash handling, credit card and touch-less payments
Creative Enhance customer experience by addressing inquiries about
Calm Under Pressure resorts, parks, dining and offering detailed guidance on locations,
events, and amenities
Time Management
Actively working at various Walt Disney World Resorts
Persistent
Effective Communication
The Walt Disney Company | Disney College Program l
ACCOMPLISHMENTS Park Greeter
September 2023-January 2024
Numerous cast compliments as
Disney Resort Concierge Welcomed, greeted and interacted with members and guests and
Repeat customers who ask verified ticket and entrance in to park
for me specifically Managed transactions of day tickets, Annual Passes, special event
Received dozens of Four Key Cards tickets, upgrades/downgrades
(recognition from management and Interacted with thousands of guests per day to deliver positive,
fellow cast members) fun and magical experiences
Listed in 5 star Surveys from Stopped and reported attempts at ticket fraud.
guests Answered guests questions about the park and gave clear
Sales of the month at Foot Locker directions to guests to easily find attractions, restaurants and
Founding Father of Oregon Chapter restrooms
Phi Delta Theta Fraternity
Paid attention to detail while observing guests coming through
checkpoints and made sure that everyone was safe and followed
protocols
Monitored Guest flow and provided a safe Guest experience after
fireworks events and at park closing
Worked special events and parties, verified wristbands,
maintained safety and crowd control
Foot Locker l Sales Associate l Eugene, Oregon
August 2021-June 2022
Greeted Customers and determined their needs
Provided excellent service while helping customers, demonstrating
products, and answering their questions
Helped check people out as a cashier
Organized racks and shelves to maintain visual appeal of the store
Completed all stocking, cleaning, and organizing tasks in sales area
Maintained knowledge of current sales and promotions, policies
regarding payments and exchange/refund policies.
Safeway l Cashier l Sandy, Oregon
July 2019- October 2019
Greeted customers in a friendly yet professional manner.
Scanned groceries and ensured proper price scanning. Balanced daily
cash register receipts and provided quality customer service.
Answered customers' questions, and provided information on
procedures
Counted money in cash drawers at the beginning of shifts to ensure
that amounts were correct and that there was adequate change.
Carefully bagged customers' groceries
Stocked shelves and marked prices on the products.
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