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Click here or scroll down to respond to this candidate Candidate's Name
Street Address
PHONE NUMBER AVAILABLE(cell)ExperienceTelcom Field Service TechnicianSeptember 2021 present; Teleworld Solutions Washington DCCommission and integration of the 4g and 5g network for Verizon, integration of the cdu30 the FSU10 and FSU20, also loading software for the 4g and 5g radios, troubleshooting the IXR router and backhaul.System TechnicianNovember 2020 September 2021; Motorola Beltsville, MDInstalls, implements and maintains software/hardware for various 911 emergency radio and computer systems; provides technical assistance and quality control of various 911 emergency radio and computer systems. Analyzes, troubleshoots, and resolves technical operational problems related to computer and peripheral equipment hardware.
Install Technician
July 2019 July 2020; T-Mobile Beltsville, MDResponsible for performing in-home installations, ensuring any issues are resolved quickly, and educating the customer on our product and technology; Install and troubleshoot set top box systems; Receives work assignments and trouble cases from designated employees and/or via tablets; Install, rearrange, and maintain inside set up including WiFi and MoCA; Perform necessary work to connect, disconnect, test, repair and maintain various types of customer provided equipment; Configure customers' computer and equipment;; Interpret service orders and circuit diagrams; Evaluate customer communication needs and promote the sale of Company products and services, and refer customers to the appropriate office; Communicate frequently with customers on matters dealing with service; Identify and meet individual customer requirements on installation and/or repair contacts; Communicate effectively with customers; Provide exception customer service with each installation and communication; Maintain a valid state driver's license; Drive company vehicle and read and interpret road maps; perform additional duties and tasks as required by the Company. Earned the Employee of the Month recognition August 2019.Lead Cell Site BTS Integrator/InstallerFebruary 2018 July 2019; Nexius Hanover, MDInstall and upgrade the first, second, third & fourth carrier cell sites; Installation of Nokia Airscale node upgrade to 4G in preparation for integration into the AT&T network platform; Perform site surveys in preparation and planning for Nokia Airscale BBU installation swap; Integration of Nokia Airscale into AT&T Network; use spreadsheets in order to access data pertaining to integration, access to sites and all information necessary for installation and integration of sites; minimum physical lifting; conducts work assignments and communicate effectively with internal and external customers in a professional manner; reads and stays current on company and equipment documentation; working knowledge of various computer software applications; perform duties with little or no supervision; participate in cross-function projects as needed; ensured vehicle used for work was properly maintained and safe for driving at all times; maintained an ongoing log and/or report of vehicle maintenance, and miles driven; provided preventative maintenance on work vehicle; valid driver s license.Cell Site BTS Integrator/InstallerJune 2017 December 2018; BlueStream/Nokia/AT&T Savage, MDInstall and upgrade the first, second, third & fourth carrier cell sites; Installation of Nokia Airscale node upgrade to 4G in preparation for integration into the AT&T network platform; Perform site surveys in preparation and planning for Nokia Airscale BBU installation swap; Integration of Nokia Airscale into AT&T Network; use spreadsheets in order to access data pertaining to integration, access to sites and all information necessary for installation and integration of sites; minimum physical lifting; conducts work assignments and communicate effectively with internal and external customers in a professional manner; reads and stays current on company and equipment documentation; working knowledge of various computer software applications; perform duties with little or no supervision; participate in cross-function projects as needed; ensured vehicle used for work was properly maintained and safe for driving at all times; maintained an ongoing log and/or report of vehicle maintenance, and miles driven; provided preventative maintenance on work vehicle; valid driver s license.Candidate's Name Page 1 of 3Field Engineer IIMay 2017 June 2017; Sprint/Ericsson Reston, VAWork on Alcatel-Lucent and Nokia Equipment for the Sprint network; Upgrade and download software to eNodeB; Use NEMs to upload work orders through SAM b Monitor and remote troubleshoot through SAM b ; Download Generics with RMT; Maintain and repair all base station equipment and transmitters; Maintaining site and test equipment inventories; Testing and analyzing network coverage to ensure contiguous communication and network integrity and quality; travel in all types of weather conditions to ensure equipment is properly working as necessary; update daily logs, reports and system documentation; knowledge of Ericsson, Sprint, CDMA and LTE data; Experience handling Ethernet, T1, DACS and OPM; demonstrates proper use of tools; minimum physical lifting; conducts work assignments and communicate effectively with internal and external customers in a professional manner; reads and stays current on company and equipment documentation; reads and interprets specs and prints as necessary; working knowledge of various computer software applications; perform duties with little or no supervision; participate in cross-function projects as needed; ensured vehicle used for work was properly maintained and safe for driving at all times; maintained an ongoing log and/or report of vehicle maintenance, and miles driven; provided preventative maintenance on work vehicle; valid driver s license.FIOS Technician
August 2016 April 2017; Verizon Waldorf, MDReceives work assignments and trouble cases from designated employees and/or via tablets; Install, rearrange, and maintain inside wiring; Rearrange and reconnect fiber optic wiring at pole, underground or building terminals; Perform necessary work to connect, disconnect, test, repair and maintain various types of company and customer provided telephones and equipment; Configure customers' computer and equipment; Perform diagnostic tests on integrated circuit equipment to determine trouble; Interpret service orders and circuit diagrams; Evaluate customer communication needs and promote the sale of Company products and services, and refer customers to the appropriate office; Communicate frequently with customers on matters dealing with service, planning, billing, and Company policy; Works aloft; climbs ladders and poles; enter tunnels, buildings, trenches, crawl spaces, manholes, and other confined spaces to accomplish job tasks; Perform light digging as needed; arrange work load and deal directly with the appropriate center(s); Identify and meet individual customer requirements on installation and/or repair contacts; Communicate effectively with customers; Maintain a valid state driver's license; Drive company vehicle and read and interpret road maps; perform additional duties and tasks as required by the Company.Field Engineer IIOctober 2013 June 2016; Sprint/Ericsson Reston, VAMaintains and repairs all base station equipment and transmitters; Maintaining site and test equipment inventories; Testing and analyzing network coverage to ensure contiguous communication and network integrity and quality; travel in all types of weather conditions to ensure equipment is properly working as necessary; update daily logs, reports and system documentation; knowledge of Ericsson, Sprint, CDMA and LTE data; Experience handling Ethernet, T1, DACS and OPM; demonstrates proper use of tools; minimum physical lifting; conducts work assignments and communicate effectively with internal and external customers in a professional manner; reads and stays current on company and equipment documentation; reads and interprets specs and prints as necessary; working knowledge of various computer software applications; perform duties with little or no supervision; participate in cross-function projects as needed; ensured vehicle used for work was properly maintained and safe for driving at all times; maintained an ongoing log and/or report of vehicle maintenance, and miles driven; provided preventative maintenance on work vehicle; valid driver s license.Shop Foreman/Glazier/Salesman/InstallerSeptember 2011 November 2012; Miles Glass Silver Spring, MDGreet and communicate with customers professionally and effectively; promote the product and services of the company; interpret various measurements to ensure proper ordering; select, cut, remove and install glass at residential and commercial site; follow up with customers; fix and install glass, windows, mirror, etc ; fabricate; maintain and track customer orders; drive and operate heavy equipment; drive and maintain the company vehicle; perform light maintenance on the company vehicle; ensured work areas provided a clean, safe environment at all times; maintain a professional customer relationship at all times; able to multi task and prioritize to ensure work is completed timely and of high quality.Salesman/InstallerMay 2010 March 2011; Glass Doctor Beltsville, MDGreet and communicate with customers professionally and effectively; promote the product; provide the customer with a book specified estimate; interpret various measurements to ensure proper ordering, fitting and installation of glass, windows and/or mirrors; follow up with customers; fix and install glass, windows, mirror, etc ; maintain and track customer orders; receive and track payments; drive and maintain the company vehicle; perform light maintenance on the company vehicle.Candidate's Name Page 2 of 3Journeyman Glazier
April 2008 October 2009; Glaziers Union Local 963 Lanham, MDRequires traveling to various construction sites within the Washington DC Metropolitan area. Performing duties including: fabricating; installing and repairing doors, mirrors, windows, glass, metal and store front glazing systems.Education/CertificationsCertification: 4G-LTE Multiradio-001-Airscale_ICI-USA; June 2017Certification: Nokia Kaizen Advocate Integrated Course; June 2017June 1989 Eastern Senior High School, Washington, DCHigh School DiplomaSkillsFabricate glass, mirrors, and metal; install glazing systems; operate all types of lifts, to include forklifts, JLG lift, Scissor lift; light typing.ReferencesReferences are available upon request.Candidate's Name Page 3 of 3 |
