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OBJECTIVE
Seasoned professional that is independently motivated, seeks a challenging position to apply
problem-solving, operations management, and process improvement skills. The ideal position
will allow me to motivate others through inspiration and articulating a shared vision so that
people are enthusiastic and give their best to extend the highest customer service.
Stephanie EXPERIENCE
Business Manager III / Certified CPO Level I
Papp Oklahoma Healthcare Workforce Training Commission / Jun 2023 to Present
PHONE NUMBER AVAILABLE Accountant III
EMAIL AVAILABLE Oklahoma Department of Rehabilitation Services / Jun 2022 to Jun 2023
Oklahoma City, OK. Call Center Supervisor
License Processor
Oklahoma State Department of Health / Mar 2019 to Jun 2022
Business Operations Manager
SKILLS Financial Information Verification Services Inc. / Jan 2008 to Jan 2018
Streamliner
Work extensively with mortgage lenders and the Internal Revenue Service in obtaining official
Self-Study Lean Six
tax transcripts. Other duties included account management, customer service, accounts
Sigma payable, receivables, reconciliations, collections, staff management, training, payroll, and
Strong Analytical Skills internal auditing.
Works Independently Manager, New Business & Data Entry
Productive Globe Life Insurance / Mar 2004 to Dec 2007
Responsible Directed the daily production of four million dollars of annualized premium weekly. Led the
Supervisory Management efforts of four supervisors and a staff in excess of sixty hourly employees. Managed
Production Management operations maintained and submitted production reports, payroll, implemented and enforced
Inventory Management KPI's, employee evaluations, salary increases, disciplinary actions, hiring and terminations.
Call Center Leadership Administrative Operations Manager
Customer Service Financial Information Verification Services Inc. / Jan 1994 to Dec 2003
Retail Sales Manager Receiving Office Manager,
Purchasing/CPO Lev I Remington Park / May 1988 to Nov 1993
Financial Statements Mortgage Loan Pipeline Coordinator
Account Management Eastland Mortgage Company / Apr 1984 to Feb 1988
Account/Internal Auditing
Accounts Payable ACADEMIC BACKGROUND
Accounts Receivable Bachelor of Arts: Administrative Leadership Concentration GPA 3.33
Reconciliations University of Oklahoma 1999
Collections Norman, OK, United States
QuickBooks/Quicken-Int Spanish II for degree completion required.
PeopleSoft-Entry Level Associate of Applied Science: Business Administration GPA 3.53
Microsoft Office - Int Oklahoma State University - Oklahoma City 1997
Oklahoma City, OK, United States
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