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Click here or scroll down to respond to this candidate Candidate's Name
Street Address
H: PHONE NUMBER AVAILABLE | C: PHONE NUMBER AVAILABLE | EMAIL AVAILABLE
My objective is to secure a position with a well-established organization with a stable environment
that will lead to a lasting relationship as well as effectively utilize my expertise in customer service,
human relations, insurance claims, supervision, organization and ability to work well with people
which would enable me to make a positive contribution to the organization. I am a hardworking
claims adjuster and acquisition estimator with over 27 years of experience and committed to
maintaining professional relationships with individuals and personnel to increase productivity and
drive business results.
SKILLS
Over 30 years of claim handling experience. Supervised and trained independent
Able to handle automobile, property, and adjusters inspecting automobile
liability claims. catastrophic losses.
Capable of writing estimates on homes, A resource and mentor for less experienced
commercial buildings, automobiles, and claim adjusters.
recreational vehicles. Proficient with Microsoft Office(Outlook,
Have utilized Audatex, Mitchell, CCC Word, Excel, and Power Point)
Pathways, Xactimate, and Symbility Flexible and amenable to change.
estimating platforms. Self-motivated
Handled catastrophic auto and residential Strong verbal communication
losses in the field for sixteen years. Report writing
Settled total loss automobile claims. Attentive to detail
Handled large loss property claims over
$500,000.
Licensed adjuster in multiple states
including GA, FL, SC, AL, MS, LA, and TX
WORK HISTORY
Citizens Property Insurance Corporation
Independent Claims Adjuster/Desk Examiner/Appraisal Claim Reviewer// Atlanta, Ga// 2024 to
2024
Supervised, trained and managed field appraisal adjusters. Explained the appraisal process
from the time of initial assignment and monitored the claim and appraiser until the claim
conclusion.
Reviewed reports, estimates, photos, and invoices submitted by the field appraiser.
Kept the Citizens desk adjuster abreast of the status of appraisal claims by submitting
approved documentation received from the field appraisers.
Demonstrated good judgment and sound decision-making ability with limited management
involvement.
Acted as a resource for lesser experienced adjusters.
American Family Insurance
Independent Claims Adjuster/Desk Examiner// Atlanta, Ga// 2023 to 2024
Explained the claim process from the time of initial contact and familiarized the customer
with the process until the claim conclusion.
Answered any questions or concerns policyholders may have had.
Gave fair resolution of claims through diligent investigation, reasonable evaluation, and
prompt explanation.
Demonstrated good judgment and sound decision making ability with limited management
involvement.
Handled property losses that occurred as a result of accidental physical damage and
catastrophic weather events.
Acted as a resource for lesser experienced adjusters.
Citizens Property Insurance Corporation
Independent Claims Adjuster/Desk Examiner// Atlanta, Ga// 2022 to 2023
Explained the claim process from the time of initial contact and familiarized the customer
with the process until the claim conclusion.
Answered any questions or concerns policyholders may have had.
Gave fair resolution of claims through diligent investigation, reasonable evaluation, and
prompt explanation.
Demonstrated good judgment and sound decision making ability with limited management
involvement.
Handled property losses that occurred as a result of Hurricanes Ian and Nicole.
Acted as a resource for lesser experienced adjusters.
Sylvan Road Capital
Renovation Estimator// Atlanta, Ga// 2021 to 2022
The Estimator is responsible for performing the scope for all assets that are under contract for
purchase. Accuracy and completeness of the construction scope is of the utmost importance
because it is what establishes the construction budget and the construction underwriting if the
asset is acquired.
Demonstrate knowledge of construction and assessment of property condition for vacant
and occupied homes
Measure homes and collect field data to support estimates of time, cost, materials, and
labor required to repair, remodel, or rehabilitate single family homes
Prepare detailed work scopes and estimates using company-provided specifications,
documentation, and proprietary software
Learn and adhere to company prescribed processes and hold others accountable to those
processes.
Visit the sites of homes
Perform quality control inspections on completed assets coming out of construction
Prepare weekly and monthly reporting on project progress
Deliver to key performance indicator targets (scope accuracy, due diligence on time
delivery)
Other duties as assigned
Zillow Group
Renovation Scope Evaluator// Atlanta, Ga // 2021 to 2022
Review reports/estimates on completed inspections of Single Family Homes.
Approve scopes of work to determine necessary repairs and renovations identified by a
team of Estimators.
Confirm necessary repairs and recognize potential issues that are shared with renovation
partners to improve the quality, safety, and value of the home.
Establish pricing for needed repairs and submit to underwriting team to determine
profitability and risk associated with the purchase of the home.
Conduct high volume desktop property assessments to verify current home condition and
determine repairs needed to bring home to marketable state.
Finalize repair/renovation scopes of work that include recommendations on improvements
to increase market value.
Make critical decisions on property condition and correction items in an efficient and timely
manner.
Provide the Acquisitions team with insight on home conditions and potential repairs for
profitable home buying opportunities.
Act as liaison with internal and external parties for the coordination and upkeep of active
inventory on hand.
Contribute to building and sustaining a positive and fast based work environment.
Resicap
Acquisition Estimator // Atlanta, Ga // 2020 to 2021
Conduct inspections on Single-Family Homes and generate construction estimates that are utilized
to renovate the properties.
Use knowledge of local building requirements and general construction knowledge to
complete inspections.
Use proprietary technology to generate an estimate of needed repairs to meet desired
scope
and specification requirements.
Value engineer estimates as needed.
Use general knowledge of Real Estate market to advise investment team on which repairs
and/or upgrades to make to have the greatest impact on market value and market rent.
Gather extensive photo documentation of general asset condition and needed repairs.
QBE Insurance Claims
Senior Claims Adjuster // Atlanta, Ga. // 2017 to 2020
Process property and liability insurance claims for policyholders.
Explain the claim process from the time of initial contact and familiarize the customer with
the process until claim conclusion.
Answer any questions or concerns policyholders may have had.
Give fair resolution of claims through diligent investigation, reasonable evaluation, and
prompt explanation.
Follow up with customers on unresolved issues.
Demonstrate good judgment and sound decision-making ability.
Negotiate agreed upon prices for repairs with contractors and revise estimates utilizing
Xactimate and Symbility estimating platforms.
Examine photographs and statements.
Consult police and hospital records when needed.
Interview claimants and witnesses to gather factual information.
Act as a resource for lesser experienced claim adjusters.
Followed up with customers on unresolved issues. .
Peachtree Restorations, LLC
Claims Manager // Norcross, GA // 2014 to 2017
Reviewed customers' insurance estimates for repairs to their homes.
Ordered satellite measurements of the roofs of potential customers.
Inspected and scoped damages to properties.
Wrote estimates for repairs to customers' homes to restore their property to pre-loss
condition and include building code upgrades mandated by the state of Georgia.
Submitted estimates and supplements to insurance companies and negotiated agreed upon
cost for repairs to customers' homes.
Created and submitted final invoices for repairs.
Calculated commissions for sales representatives.
Championed the insurance claims process by providing expert knowledge and building a
positive, trusting relationship to support clients during challenging times.
State Farm
Senior Claims Representative // Duluth, GA // 1994 to 2013
Explained the claim process from the time of initial contact and familiarized the customer
with the process until the claim conclusion.
Answered any questions or concerns policyholders may have had.
Gave fair resolution of claims through diligent investigation, reasonable evaluation, and
prompt explanation.
Demonstrated good judgment and sound decision making ability with limited management
involvement.
Served as a member of the National Catastrophe Team for 13 years handling automobile
and property losses that occurred as a result of natural disasters including Hurricane
Katrina.
Acted as a resource for less experienced adjusters.
Supervised and mentored independent claim adjusters.
EDUCATION
Bachelor of Science - Criminal Justice
Albany State University // Albany, GA // March 1990
Courses of interest include Juvenile Delinquency, Criminology, Deviant Behavior, Forensic
Science, Criminal Investigations, etc.
Completed internship with the Albany Police Department in Albany, Ga.
Member and vice-president of Phi Beta Sigma Fraternity, Inc.
State Farm Claim School 1994
State Farm Auto Physical Damage School 1994
State Farm Wind/Hail Certification 1994
State Farm Fire Claim School - 1998
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