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Click here or scroll down to respond to this candidateCandidate's Name
CUSTOMER SERVICE AGENTPHONE NUMBER AVAILABLEEMAIL AVAILABLEVIRGINIA BEACH, VIRGINIAOBJECTIVEDear Hiring Manager, I am seeking a position in which I can use my customer service and computer skills. My education and experience, defined on the attached resume, includes and Demonstrate loyalty and dedication that will display excellent customer service skills and experience. While exhibiting a people-oriented attitude, communication skills, and problem-solving abilities.SKILLS & ABILITIES 10+ years of customer service experience. Microsoft Programs (Word, Excel, Outlook & PowerPoint) Patience and willingness to find a solution to the customers needs. The ability to offer attentiveness and really listen to customers .EXPERIENCECSR - Customer Service Representative - Talent Tech Services Inc. - St. Paul, MN June 2023 to February 2024 (TriCare Medical) My Daily tasks were to assist customers with billing and account related claim inquiries in high call volume environment Explain claim medical related informationCSR - Customer Service Representative - TRG Ibex Global - Hampton, VA June 2022 to Present June 2022 March 2023 ( DIRECTV)My Daily tasks were to assist customers with billing and account related concerns in high call volume environment Explain account and billing related questions to -customers - Give detailed bill breakdowns Make proper adjustments to bills when needed Assist customers with making payment to accountsTechnical Support Representative Technical Support Representative TRG Solutions (Ibex Global) - Hampton, VA January 2020 to December 2022 (April)Received Inbound calls troubleshooting customers issue w/ various Apple Devices. Assisted Customer with settings appointments for serviceSales Associate - Life Protect 24 - Virginia Beach, VA January 2018 to December 2020 Handled outbound sales calls speaking with customers on product to assist with fall prevention aid monitorCustomer Service Associate - Pick N Pull - Virginia Beach, VA January 2016 to December 2018Assisted customers looking up auto part information. Handled customers purchases returns and issued store credits. Helped to provide workplace safety, sanitation/upkeep, inventory, and stocking.Customer Service Representative - JTH Financial (Liberty Tax) - Virginia Beach, VA January 2012 to December 2016Received Inbound calls (in a high-volume setting) from customers with questions, or concerns regarding their accounts. Daily use of Microsoft Programs (Word, Excel, Outlook & PowerPoint). Email and telephone contact were constant requirements.Technical Service Representative - ICT - Chesapeake, VA January 2009 to December 2012 Answered inbound through call center queue. Worked as a CSR, with several companies; Dell Computers, Vonage Phone Service and Government Issued Services. Preformed task such as: Product Information and Purchases, Warranty/Coverage and Equipment Activation/Start up ServicesEDUCATIONJUNE 1990- FRANK W.COXHIGH SCHOOL DIPLOMACOMMUNICATION12+ Customer Service Skills Technical Support iOS Troubleshooting Upselling Communication Skills Leadership Customer service Time management Call center Customer support Android Operating Systems Network Support Help Desk Microsoft Windows |
