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Click here or scroll down to respond to this candidateCandidate's Name , CSM, CSPO, SFDCSENIOR PROGRAM MANAGER SCRUM MASTER SALESFORCE-APPLICATION ARCHITECTSan Antonio, TX PHONE NUMBER AVAILABLE EMAIL AVAILABLE LINKEDIN LINK AVAILABLEPROFESSIONAL SUMMARYSenior technical product/program manager, Scrum Master, Agile coach, and Salesforce consultant with 15+ years of experience in executing complex, mission-critical solutions development, process reengineering, and information systems optimization projects. Leads Agile teams to deliver best-in-class enterprise SaaS and cloud solutions in fast-paced enterprise environments.Extensive experience in driving vision, strategy, processes, metrics, governance frameworks, and quality standards to implement multimillion-dollar application development, systems integration, process improvement, and infrastructure optimization projects.Proven track record of deploying Agile, Scrum, and SAFe methodologies, tools, and metrics to streamline the SDLC and facilitate effective problem-solving, issue resolution, process improvement/automation, and risk mitigation across the project life cycle.Excels in coaching and training national/multinational teams on Agile best practices, advising and influencing executive leaders, and collaborating cross-functionally with internal stakeholders and external vendors to drive successful solutions delivery.CORE COMPETENCIESStrategic Planning Program Management Project Management Technology Strategy Business Strategy IT Solutions Delivery Salesforce CRM Implementation Digital Transformation Product Management Change Management Systems Integration Agile Scrum Methodologies Process Management Process Improvement SDLC Management Requirements Gathering Risk Management Budget Management Regulatory Compliance KPI Development & Monitoring Business Analysis Data Analytics Vendor Management Cross-Functional Collaboration Teambuilding & Management Training & Development Agile CoachingCAREER HIGHLIGHTSDrove process changes that improved delivery velocity and predictability for critical enhancements to HUMAN Securitys MediaGuard product line, enabling a major feature release after 2 years.Integrated a Scrumban delivery framework and a Copado CI/CD pipeline to deliver a 75% reduction in product backlog at Elastic, in addition to building a global Salesforces support team that reduced ticket cycle times by 80% and the support queue by 70%.Led the implementation of Salesforce applications to enhance a Veterans Administration (VA) QMS used by 2K field users and 500 regional offices.Built an application that enabled accurate capture and reporting of graduate education and publications completed by medical staff at Brooke Army Medical Center (a DoD trauma center with 10K+ employees), resulting in a Commanders Coin Award.Completed a project that had stagnated for 3+ years at Brooke Army Medical Center in just 8 months, delivering an application that reduced paper processes by 60% and receiving the Army Mercury Award for most innovative achievement in Medical Command.Spearheaded the Agile transformation of all software development projects at Seagate Technologies, resulting in project cycle times decreasing by 6-8 months on average as well as significant improvements in product quality and customer satisfaction.PROFESSIONAL EXPERIENCESr Manager Scrum Master- DHS USCIS Higher Echelon, San Antonio, TX Mar 2024 to PresentAs a Sr Manager Scrum Master, I lead a diverse team of Salesforce Developers, Business Analysts (BAs), and QA professionals dedicated to enhancing the capabilities of the OAIS Call Center and the Language Services Division for the United States Citizenship and Immigration Service (USCIS). My role is pivotal in ensuring the delivery of high-quality products and services within a complex, matrixed organization.Key Responsibilities:Sprint Planning and Execution: Oversee all aspects of sprint planning, ceremonies, and daily and weekly metrics to ensure effective execution and high team performance.Stakeholder Management: Collaborate with various stakeholders to align on goals, manage expectations, and guide the team in delivering valuable solutions.Advisory Role: Serve as a trusted advisor to government clients, providing strategic guidance and exploring innovative solutions to meet their needs.Roadmap Development: Assist multiple Product Owners in prioritizing work and developing long-term roadmaps to align with business objectives.Incident and Service Request Management: Ensure timely response to incidents and service requests, consistently meeting SLA criteria and maintaining business continuity.Agile Expertise: Recognized as the primary Agile resource within the PMO team, contributing to the creation and refinement of delivery frameworks and artifacts.Technical Ideation: My role is instrumental in driving agility and delivering high-impact solutions, supporting the mission of USCIS through effective team leadership and strategic guidance and identification of what is tin the realm of the possible. My technical skills have served me well in this regard and has helped me obtain trust and credibility within my own technical team as well external government stakeholdersSenior Program Manager - Product & R&D HUMAN Security, San Antonio, TX Mar 2022 to Jan 2024Collaborated with Engineering stakeholders to craft long-term technical strategies and architecture roadmaps, ensuring alignment with organizational objectives and future growth.Fostered robust partnerships with technology and business leaders, establishing strong working relationships to drive innovation and address challenges collaboratively.Managed dependencies among various projects and programs, working closely with R&D, Legal, and Finance teams to enhance synergies, mitigate risks, and resolve issues collectively.Implemented process and strategy changes to optimize team efficiency, ensuring scalability and alignment with organizational needs, while coaching teams on Lean and Agile methodologies for improved execution and ownership.Spearheaded strategic projects, including but not limited to obtaining FedRAMP accreditation for the bot mitigation platform.Senior Manager - CRM Systems (Salesforce) Elastic, San Antonio, TX May 2021 to Mar 2022Guided and supervised a team consisting of 5 Salesforce Admins and 4 contractors as the Senior CRM Manager, fostering their growth and optimizing team performance.Configured and maintained 2 distinct Salesforce instances in addition to improving instance security by efficiently reducing profile sizes, enhancing overall system integrity and data protection, and establishing a scalable environment strategy to sustain growth.Contributed to the planning, development, and deployment of a Copado CI/CD pipeline, streamlining development processes and ensuring efficient delivery of User stories supporting the entire organization.Salesforce Team Lead Scrum Master Accenture Federal Services, San Antonio, TX Mar 2019 to May 2021Delivered strategic direction, thought leadership, and hands-on implementation expertise to a team of Salesforce developers and solution architects in delivering cloud applications to expand and optimize the VAs compensation/quality control system.Deployed Salesforce to consolidate disparate data sources, minimize manual tasks, streamline complex business logic, and establish a single source of truth for reporting, resulting in significant annual savings and a rollout to other VA lines of business.Leveraged Agile methodologies and best practices to drive continuous improvement in team performance, product quality, risk mitigation, and issue management across the project lifecycle.IT Project Manager Agile Scrum Brooke Army Medical Center, San Antonio, TX Oct 2016 to Mar 2019Spearheaded the development and implementation of cutting-edge, custom software applications (built on the Microsoft .NET stack and business intelligence suites) to support the operations of multiple departments at a premier DoD trauma center.Oversaw the entire project lifecycle, including user stories design, process standardization and reengineering, IT configuration management, customer engagement/support, UAT/solutions deployment, and weekly reporting to the CIO and divisional chiefs.Utilized a wide range of technologies such as the .NET suite, Telerik components, TFS (for source control and backlog management), SQL Server, IIS, QlikView, and Tableau (for business analysis and visualization) to drive system transformation.Developed a new application to report medical staff/residents graduate education and publications in line with DoD/MEDCOM guidelines, which replaced an inefficient and error-prone legacy process with a simple, intuitive web application.Turned around a stagnant project to create an application that minimized paper processes and enabled processing of data extraction requests without helpdesk support, thereby facilitating leaderships access to key metrics.Senior IT Project Manager Scrum Master Celerity, Bethesda, MD Feb 2016 to Aug 2016Directed the development, execution, and day-to-day management of high-profile IT initiatives at the Cystic Fibrosis Foundation HQ, including CRM/CMS/virtual conference system implementations, process improvement, and medical data management.Led a server infrastructure modernization for the website, selection of a new CMS (EpiServer), and implementation of the MS Dynamics CRM (including architecting a scalable data model and integrating the Medical Care Center into the CRM).Senior IT Project Manager Scrum Master Seagate Technology, Inc., Scotts Valley, CA Jul 2011 to Oct 2015Strategized and executed an Agile transformation of the software development organization, involving evangelizing Scrum methodologies to leadership, crafting a ground-level framework to support Agile development, and leading Agile tool selection.Provided strategic guidance and project leadership to global, cross-functional teams in leveraging the Salesforce platform to execute high-level, enterprise-wide program portfolio initiatives, including:oImplementing occupational health and safety (office ergonomics and information facilities management) systems.oLaunching an eDiscovery system to support the Corporate Litigation department, resulting in $1M+ in savings in 6 months.oIdentifying and implementing a business continuity system to enhance business continuity/disaster recovery processes.oReplacing legacy applications such as Lotus Notes with homegrown, cloud-based (Salesforce) applications.Directed the selection and enterprise-wide adoption of the Rally Agile lifecycle management tool, which provided a global platform that enabled distributed development teams to collaborate more efficiently and deliver substantial performance gains.Built an organizational culture grounded in Agile principles and standards, with a focus on self-organization, continuous improvement, accountability, and transparency, leading to shorter cycle times and delivery of high-quality products.Project Manager - Custom Applications Cisco Systems, San Jose, CA Feb 2009 to Jul 2011Drove the development, implementation, and continuous improvement of custom technology deliverables/applications in line with Cisco clients diverse business goals (including integration of solutions with existing client decision support systems).ADDITIONAL EXPERIENCEIT Systems Analyst Zoom Eyeworks, Hollister, CAEDUCATIONMaster of Science (MS) in Information Systems Coursework Golden Gate University, San Francisco, CABachelor of Science (BS) in Industrial Technology San Jose State University, San Jose, CACertificate in Project Management California State University East Bay, Hayward, CACERTIFICATIONSProject Management Professional (PMP) Certified Scrum Master (CSM) Certified Scrum Product Owner (CSPO) Salesforce Certified Community Cloud Consultant Salesforce Certified Data Architect Salesforce Certified App Builder Salesforce Certified Administrator Salesforce Certified Einstein Analytics & Discovery Consultant Sharing & Visibility ArchitectPROFESSIONAL AFFILIATIONSProject Management Institute (PMI) Scrum Alliance Scaled Agile, Inc. 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