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Candidate's Name
PROFESSIONAL SUMMARYWith a broad range of customer service and exposure to multiple bar and Restaurant environments. I can deliver a first rate customer service whilst adding to success of my employers' business, from order taking and customer relationship management to event support and health and safety. I ensure that any restaurant or hotel I work in is fully supported and all customers are well looked after. SKILLS Problem-solving skills Positive Attitude Customer service and care Problem-Solving Relationship Building Customer service abilitiesWORK HISTORYApril 2020 - October 2020Holiday Inn Harare - Waiter, Harare, ZimbabweJune 2020 - July 2020Bill Green Coffee Shop - Coffee Shop Trainee Manager, Harare, Zimbabwe June 2015 - December 2015Three on the Bund(CHIQ Korean Restaurant - Food and Beverage Waiter, Shanghai, ChinaNovember 2021 - November 2022The Broadmoor Hotel - Amenities Agent, Colorado Springs, CO Meeting and greeting customers, building strong relationship and taking orders, Communicating with Kitchen Staff, relaying special requests and feedback, Maintenance and cleaning of restaurant tables, chairs and decorations, Communicating with hosts and bar staff to ensure continuity of service to guests. Inventory, Cash handling, Staff scheduling.Reporting to Head waiter, Serving Dinner Guests, Managing Co-operate Bookings and Inventory. Informed clients of policies and procedures.Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.De-escalated and resolved customer complaints with punctual, polite and professional service.Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.EMAIL AVAILABLEPHONE NUMBER AVAILABLEAurora, Colorado 80012Bold ProfileEDUCATIONDiploma, International HotelManagement whichconstitutes a certificate inSupervision Hospitality todayHuman resource managementFood and BeverageManagement Front officeFacilities ManagementLeadership ManagementAccounting in the HospitalityIndustry Training Sales andmarketing HousekeepingPlanning and ControlSchool of Hotel ManagementHospitality,Catering, Harare(Zimbabwe)December 2020SKILLSANDQUALIFICATIONSEnglish and Chinese, Microsoft Word, Excel, Certificate in the completion of internship training at Three on the bund Jean Georges Restaurant Certificate in the completion of internship training at The Broadmoor Hotel..TELEPHONENUMBERPHONE NUMBER AVAILABLEEMERGENCYCONTACTDETAILSPHONE NUMBER AVAILABLEBESTTIMETOCONTACTMorningsSKYPEIDlive:.cid.4ed4011534ab18e0COUNTRYOFCITIZENSHIPZimbabwePERSONAL INFORMATION Place of Birth: Harare Date of Birth: 06/26/91 Gender: MaleCOUNTRYOFRESIDENCEUnited States of AmericaREFERENCES Mr Teddie, Assistant Food and Beverage Manager, +86 2163216622, Unavailable Mrs Yvonne tongogara (School Principal)Yvonnetongogara@gmail.com Mr Paul Kapfupi, Assistant Food and beverage Manager, +263772664776, EMAIL AVAILABLEHOBBIES AND INTERESTSWine testingWatching Cooking lessonsLearning about the changes in the hospitality sector