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Click here or scroll down to respond to this candidateCandidate's Name
Experienced Customer Service RepresentativeFort Worth, TX 76244EMAIL AVAILABLEPHONE NUMBER AVAILABLETo secure a position that allows for utilization of acquired skills and experience to benefit company objectives and further career advancement.Authorized to work in the US for any employerWork ExperienceCustomer Service RepresentativeAlliance Pediatrics - Keller, TXJanuary 2019 to March 2024Assist patients with scheduling appointments. Check-in and out patients when needed. Assist with all faxes and mail coming into the office. Reminder calls to patients that are late with vaccinations. Dispatcher/Quality AssuranceBlackmon Mooring-BMS CatJune 2008 to April 2017Assist customers who have suffered property loss. Offer restoration and remediation to commercial businesses damaged by fire, water or other emergencies including catastrophes. Open customer accounts by collecting information and dispatch crew as needed. Assist irate customers with problems or concerns. Schedule online appointments for residential cleaning services. Verify insurance and collect payments. Responsible for monitoring quality and compliance calls throughout Call Center. Monitor calls to make sure all sales opportunities are offered. Provide feedback to reduce errors and improve processes and performance.Phone BankerWellsFargo - Westlake, TXAugust 2000 to 2008Supervisor: Brian Scheid Phone: 817-258-5091Responsible to handle 100-120 calls per day while maintaining a high level of customer satisfaction. Resolve customer concerns over the phone including some escalated issues. Thrive on customer interaction and never miss an opportunity to enhance the customer's relationship with Wells Fargo by marketing new products and services. Responsible to achieve aggressive sales goals which are measured daily.EducationHigh school or equivalentSkills Microsoft Office, Excel, Outlook (10+ years) Call Center Front Office Front Desk Customer Service Excel Time Management Manufacturing Experience Data Entry Computer Literacy Restoration Industry Experience Water Damage Restoration Fire Restoration Medical Records Medical Scheduling Practice Management Restoration Restoration Industry Experience Water Damage Restoration Fire Restoration Insurance Verification Mold Remediation Medical Receptionist Medical Billing EMR Systems Medical Office Experience Medical Receptionist Troubleshooting English TypingAssessmentsElectronic Medical Records Knowledge Highly Proficient July 2019Knowledge of EMR data, associated privacy regulations, and best practices for EMR use. Full results: Highly ProficientComposing & Sorting Email Highly ProficientOctober 2019Effectively composing and organizing email messages. Full results: Highly ProficientAttention to Detail: Inventory ExpertJuly 2019Applying systematic processes for managing and storing products and merchandise. Full results: ExpertCustomer Focus & Orientation ProficientMay 2019Responding to customer situations with sensitivity. Full results: ProficientCustomer Focus & Orientation Highly ProficientMay 2020Responding to customer situations with sensitivity Full results: Highly ProficientScheduling ProficientJanuary 2020Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: ProficientMedical Receptionist Skills ExpertJanuary 2020Managing physician schedules and maintaining accurate patient records Full results: ExpertIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.Additional InformationHighlights of Qualifications:Direct experience in delivering professional customer service. Dependable work with or without supervision. Energetic in promoting products and generating high volume sales. Bilingual write and read Spanish fluently. Major strengths computer operations and Multi-line phone systems. Expertise within MS Office, Outlook, Excel, Power point, Practice Management, Rapid EHR. Quality Assurance and Excellent communication and feedback skills. |
