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Title Human Resources Customer Service
Target Location US-IL-Chicago
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Candidate's Name
Johnsburg, ILEMAIL AVAILABLEPHONE NUMBER AVAILABLESummaryResults-driven professional with over 20 years of diverse experience across Purchasing, Inventory Control, Customer Service, Technical Specialist roles, Management, and Sales/Marketing. Adept at leveraging a deep understanding of MRP / ERP in Finance, Operations, Production and Purchasing to drive business transformation and optimize processes. Recognized for exceptional organizational and problem-solving skills, with a proven ability to lead teams and foster collaborative environments that enhance productivity and achieve strategic objectives. Possesses strong leadership, interpersonal, and communication skills, consistently delivering clear, actionable insights and solutions. A seasoned mentor with a track record of guiding peers to success, committed to achieving goals and driving excellence through every stage of project delivery.ExperienceD365 F&O Functional ConsultantMEDIX  Contract work for SunstarApr 2024  Aug 2024 (5 mos)Spearheaded business process optimization initiatives for clients, enhancing operational efficiency and strategic alignment through comprehensive analysis and consulting services.Developed and implemented user manuals and training materials, elevating end-user competency and facilitating smoother software adoption, as measured by a 25% increase in user proficiency within the first three months.Led interactive workshops to distill stakeholder needs and objectives, driving the formulation of tailored solutions that mitigated potential risks and secured client objectives.SENIOR DEMAND PLANNEROLD WORLD IND.Dec 2022  Oct 2023 (11 mos)Provided guidance on pricing strategies based on market conditions and customer demand patterns. Conducted regular reviews of inventory levels, ensuring that stock is replenished as required. Provided training sessions for colleagues on forecasting techniques and tools. Analyzed historical data to develop accurate projections for future demand.PLANNING & PERFORMANCE ANALYST II (CONTRACT)BRITISH PETROLEUM (BP)Feb 2022  Aug 2022 (7 mos)Collaborated with teams across multiple departments in order to develop performance metrics aligned with company objectives. Evaluated customer service processes and developed recommendations for process improvements. Documented procedures related to performance monitoring activities in accordance with established protocols. Prepared ad-hoc reports based on requests from internal customers or external stakeholders.PLANNING MANAGERTECOMETApr 2021  Jan 2022 (10 mos)Forecasted future needs based on industry trends, customer feedback and market analysis. Maintained accurate records detailing all aspects of the planning process including budgeting, scheduling and resource allocation. Created detailed reports outlining progress, risks, costs and other key metrics. Managed resources across multiple projects to maximize efficiency and effectiveness.MOLDING PRODUCTION PLANNING SUPERVISORFLEXAug 2018  Apr 2021 (2 yrs 9 mos)Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions. Provided guidance and direction to subordinates regarding job duties and responsibilities. Monitored employee productivity levels on a regular basis to identify areas of improvement. Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.SENIOR BUYERMETALEX, A JASON COMPANYMay 2017  Jun 2018 (1 yr 2 mos)Collaborated with internal stakeholders to understand product requirements, specifications, and budget constraints. Drafted purchase orders, reviewed invoices, and negotiated terms and conditions of agreements with vendors. Analyzed current inventory levels and forecast future needs to minimize stock outs. Identified opportunities for cost savings through bulk purchases or alternative products and suppliers.EducationKeller Graduate School of Management, DeVry UniversityMaster of Science, FinanceDeVry Institute of TechnologyBachelor of Science, Business OperationsLicenses & certificationsThis section is empty and wont appear in your resume.SkillsStakeholder Management Business Workflows Resource Planning Process Review Software Implementation Team coordination and collaboration Business process understanding Project scope analysis Software system planning Requirements Gathering

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