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Click here or scroll down to respond to this candidateProfessional SummarySkillsWork HistoryCandidate's Name
Buda, TX 78610 PHONE NUMBER AVAILABLE EMAIL AVAILABLE Highly motivated and dedicated professional with a strong work ethic. Outstanding communications, interpersonal, and customer service skills. Successful in establishing an exceptional rapport with coworkers, management, and customers. Enthusiastic and ambitious leader with the ability to train and mentor others in fast-paced team-oriented environments. Excellent organizational and time management skills with attention to detail. Customer Relationship ManagementTraining and DevelopmentCritical ThinkingAdministrative SupportWorkflow PlanningData ManagementInterpersonal CommunicationsGoals and PerformanceTime ManagementProspect Follow-UpDec 2022 - CurrentAustin, TXInside Sales RepresentativeAustin Granite DirectManaged friendly and professional customer interaction, requiring individual interaction with customers, developing relationships, and substantial knowledge of products available Educating customer on sales process, assessing customer's needs, and locating products that closely match their specified custom color demand, Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential. Consulted with businesses to supply accurate product and service information.Determined needs, delivered solutions, and overcame objections through consultative selling skills.Used CRM software to maintain detailed contact logs and account records using NetSuite for~4300 clientsPerformed effectively in self-directed work environment, managing day-to-day operations and decisions.Jul 2021 - Nov 2022Dripping Springs, TXOffice ManagerBear Creek Homes IncDeveloped and maintained successful relationships with vendors, suppliers and contractors taking phone inquires between 30-50 calls/day.Daily management of customer experience, supporting information requests, information intake and distribution for Custom Residential Home Construction. Consulting with 1-3 luxury clients at any given point.Leveraged data and analytics to make informed decisions and drive business improvements. Coordinated special projects and managed owner/operator personal and professional calendars.May 2020 - Jul 2021Austin, TXNursing SchedulerTexas Home HealthCollaborated with unit managers and directors on floor orientation scheduling, establishing and strategizing on departmental staffing needs.Completed administrative patient intakes with case histories, insurance information and mandated forms.Prepared and processed patient referrals.Organized and maintained patient chart filing system to promote quick data finding for staff. Answered phone inquiries, took messages and disseminated information through proper channels. for 6 RN's and 8 LVN's-scheduling appointments and handling patient inquiries. Jun 2019 - Mar 2020Austin, TXNursing SchedulerCapital Home HealthAnswered telephone ~50 calls to offer office information, answer questions, and direct calls to staff.Determined minimum staffing requirements for each nurse by examining unit staffing patterns. Coordinated physician's calendars with patient appointments, including 1:1 follow up calls. Monitored nursing schedules to verify hours and prevent unauthorized overtime. Reorganized schedules quickly to coordinate response to shortage and other immediate staffing needs.Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.Coordinated physician's calendars with patient appointments, including 1:1 follow up calls. May 2016 - Jun 2019Austin, TexasIntake CoordinatorKindred at HomeHandled new patients from first contact through their first appointment with provider. Documented patient medical information, case histories, and insurance details to facilitate smooth appointments.Collected, verified, recorded and processed client demographics and referral information for eligibility.Individually managed ~250 incoming referrals per day vs, remaining team average of ~108 per day.Documented patient medical information, case histories, and insurance details to facilitate smooth appointments.Sep 2014 - May 2016Austin, TXPreschool TeacherButterfly Christian PreschoolIncreased enrollment in classroom by 80%Assisted and supervised 9-22 children through entire school day in standard school year Affiliationscalendar.Established positive communication with parents in daily conversation and formal conferences.Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.Introduced curriculum and implemented process improvements, which resulted in increased student and parent satisfaction.Addressed behavioral and learning issues with parents and daycare management. Jan 2010 - May 2013Dripping Springs, TXPreschool TeacherGrowing With God Catholic PreschoolDeveloped weekly lesson plans and activities to engage children and promote learning. Established positive communication with parents in daily conversation and formal conferences.Maintained organized, fun and interactive classroom to help children feel safe. Gave one-on-one attention to children while maintaining overall focus on entire group. Assisted and supervised 5-24 children through entire school day. Austin Association Education of Young Children (AAEYC) Jun 2011 - Jan 2014 Austin, TXVP of Membership - Appointed by the Board of Directors, attended retreats, board meetings, conferencesServed as a presenter at Bastrop Area Mini-Conference, "The Phoenix is Rising". Hosted by AAEYC.Collaborated with 5-12 other Board members to seek involvement in policy decisions, fundraising and visibility of organization.Collaborated with other board members to develop and execute programs and initiatives to advance organizational mission.Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities. |
