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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE | EMAIL AVAILABLE | Carrollton, TX
Scrum Master / Product Owner with BA and PM Background
Certified Scrum Master with over 7 years of expertise in Agile methodologies, backed by 17 years of IT experience in
business analysis, project management, and software development. Successfully led an Agile transformation at JPMorgan
Chase & Co., driving significant improvements in predictability, transparency, and team empowerment. Leveraged experience
backlog management and proactive risk mitigation to achieve a 30% improvement in incident resolution and streamlined
business processes. Strengths are exceptional communication, collaboration, and creative problem-solving skills,
consistently delivering high satisfaction levels to clients, stakeholders, and executive leadership.
Core Skills
Agile Methodologies, Jira, Confluence, Team Facilitation, Backlog Management, Continuous Improvement, Stakeholder
Management, Adaptability, Metrics and Reporting, Leadership Experience, Communication, Flexibility, Interpersonal Skills,
Self-Organization, Organizational Skills, Kanban, Risk Management, Conflict Resolution, Release Planning, Servant
Leadership, Sprint Planning and Execution, Remote Team Management, Agile Framework, Agile Software Development,
Multi-tasking
Certifications
CSM Certified Scrum Master
Experience - Work History
JPMorgan Chase & Co | Plano, TX
Scrum Master/Product Owner | 01/2016 - 12/2023
Agile Transformation: Spearheaded the Agile transition for a 100+ member organization, leading the adoption of Kanban
and Scrum methodologies. Provided strategic coaching and mentorship to several cross-functional teams, driving a 20%
increase in team velocity within six months and fostering a culture of continuous improvement.
Risk Management Leadership: Demonstrated a robust ability to identify, analyze, and mitigate risks, leading a dedicated
risk management team that reduced risk incidents by 40% in eight months through proactive monitoring and custom
reporting, ensuring business continuity and operational resilience.
Dual Scrum Master/Product Owner Expertise: Successfully managed dual roles as Scrum Master and Product Owner,
collaborating closely with stakeholders to ensure precise sizing of epics and stories. This approach consistently resulted
in successful sprints and alignment with business requirements, showcasing a deep understanding of both technical and
business needs.
Servant Leadership in Action: Practiced servant leadership by facilitating key Scrum ceremonies including daily stand-
ups, sprint reviews, planning sessions, backlog refinement, and retrospectives. Proactively resolved team impediments
by reaching out and having conversations on solutions, significantly enhancing sprint efficiency and maintaining stable
velocity.
Strategic Roadmap Innovation: Strategically planned future product roadmaps by leveraging Jira's historical velocity data,
achieving a 30% improvement in sprint predictability across all teams, which directly contributed to more reliable project
timelines and continuous delivery.
Excellence in Technical Coaching: Provided expert coaching on Jira story and technical writing and acceptance criteria,
earning recognition from management for boosting customer satisfaction by 20% through enhanced clarity and alignment
in deliverables.
Cross-Team Collaboration and Morale Enhancement: Managed Scrum ceremonies for teams across Legacy Production,
Gateway Cloud API Development, and AWS Cloud Development. Promoted collaboration and elevated team morale by
15%, fostering a more cohesive and productive work environment throughout multiple cross dependent teams.
Productivity Optimization and Quality Enhancement: Optimized product backlog and team productivity with ongoing
discovery sessions with product owners, stakeholders, and business representatives leading to a 20% increase in
productivity, faster delivery times, and improved software quality in releases.
Strategic Budget Management: Oversaw an $11M annual software development budget, refining the processes of
discovery, design, deployment, and testing. Ensured on-time delivery of key features and optimized resource allocation
through Agile methodologies, maximizing ROI.
Data-Driven Efficiency Improvements: Leveraged Jira and Jira Align metrics to conduct impactful team retrospectives,
streamlining workflows, accelerating issue resolution, and improving project efficiency by 15%, ultimately driving higher
project success rates.
Championed Agile SAFe Cross Team Coordination: Led Scrum of Scrums coordination across 10+ teams within an Agile
SAFe environment, ensuring alignment of efforts, synchronization of feature releases, and meticulous maintenance of
documentation integrity in Confluence, driving seamless cross-team collaboration and project success.
JPMorgan Chase & Co | Plano, TX
Application Owner (Workforce MGMT) | 03/2015 - 01/2016
Subject Matter Expertise & Operational Leadership: Acted as the primary SME and Point of Contact for the Workforce
Management (WFM) application, improving system reliability and availability by 15% through strategic vendor
management and rigorous operational oversight.
Strategic Vendor Management & Incident Reduction: Led the vendor relationship to drive critical feature developments,
manage hot-fix installations, and implement patch updates, reducing incident rates by 25% and significantly enhancing
system stability.
End-User Training & Support: Trained and supported end-users on WFM functionalities, reducing system-related queries
by 30% through the creation of user-friendly guides and regular support sessions in collaboration with business teams.
Customer Satisfaction & Relationship Building: Improved business relationships by optimizing communication channels
and refining incident management practices, leading to a 25% increase in customer satisfaction and stronger client
partnerships.
JPMorgan Chase & Co | Plano, TX
Software Developer | 03/2013 - 03/2015
Orchestrated On-Time and Budget-Compliant Deployments: Directed feature refinement and version releases for the
Unified IP call center, ensuring on-time and within-budget deployments by strategically collaborating with vendors and
maintaining rigorous project oversight.
Executive-Level KPI Dashboard Development: Created and implemented performance metrics KPI dashboards tailored to
senior management s business requirements, resulting in widespread executive adoption and enhanced decision-making
capabilities.
Optimization of Online Inventory Systems: Revamped online inventory by reconfiguring server details and features to
align more closely with business objectives, reducing search time by 15% and significantly increasing operational
efficiency.
CompuCom | Dallas, TX
Business Analyst | 01/1998 - 01/2013
Project Management & Cross-Functional Leadership: As Project Manager, drove the successful and timely completion of
critical IT department updates by leveraging advanced project management techniques and fostering effective cross-
functional collaboration.
Automation & System Reliability: Enhanced automation and operational stability by deploying PowerShell and UNIX
scripts for Active Directory management, significantly improving system reliability.
Process Automation & Risk Reduction: Boosted operational efficiency by 30% and reduced security vulnerabilities by
25% through the strategic implementation of process automation, increasing overall organizational resilience.
Support Operations Optimization & Customer Satisfaction: Led a team of 10 Level 2 technicians, streamlining support
operations and improving customer satisfaction by 30% through best practices and optimized service delivery.
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