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WORK EXPERIENCECandidate's Name
EDUCATIONSKILLCUSTOMER SERVICE REPRESENTATIVECustomer Service RepHigh School DiplomaPersonal ProfessionalTRADEMARK SPECIALISTREMOTE BANK TELLERAloricaJune 2024-PRESENTAkins High School2012-2016LegalZoomMarch 2021-April 2024Bank of AmericaDec 2018-Jan 2021Responded to customer inquiries via phone, email, or chat, resolving issues related to products, services, billing, or account management.Escalated complex or unresolved issues to supervisors or specialized departments when necessary.Accurately recorded customer interactions, issues, and solutions in the companys CRM system for future reference.General StudiesPrepared and filed trademark applications.Responded to office actions like addressing objections or requests from trademark offices, responding to refusals, or requests for additional information. Authenticated customers using secure methods such as ID verrification, and security questions.Provided customers with account balances, transaction histories, and other account-related information.Time management and multitaskingActive Listening and CommunicationData Entry and DocumentationProblem-solving and ResolutionsCRM Software (Salesforce)Technological Proficienc (Microsoftoffice, Google Suite, other schedulingsystems and databases)Report PreparationAccounts PayableAccount ReceivablePHONE NUMBER AVAILABLE EMAIL AVAILABLE Austin, Texas 78744