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Click here or scroll down to respond to this candidateCandidate's Name
Tampa, FL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEDedicated and detail-oriented freelance writer/consultant with 15+ years of experience in writing, editing, and proofreading. Proficient in technical documentation, customer service, and digital marketing. Skilled in content creation, SEO, and project management. Possesses a strong background in customer-facing roles and has experience in both in-person and remote settings. Work ExperienceTranscriptionistRissman Barrett Hurt Donahue McClain & Mangan-Tampa, FL October 2023 to Present Transcribed audio recordings, ensuring accuracy and attention to detail Maintained a high level of productivity by consistently meeting or exceeding daily transcription targets Utilized transcription software and tools to enhance efficiency and accuracy in the transcription process Demonstrated excellent listening skills to accurately capture spoken words in written form Achieved an average typing speed of 90 words per minute with minimal errors Freelance Writer/ConsultantVarious Companies-Tampa, FLJanuary 2019 to Present Delivered successful projects by providing freelance reviews and articles for numerous outlets, including IGN, Prima Games, GameRevolution, OpenCritic, and more. Provided expert advice and guidance to clients on various business challenges and opportunities Conducted in-depth research and analysis to identify client needs, industry trends, and competitive landscapes Managed multiple projects simultaneously, prioritizing tasks effectively to meet deadlines Conducted post-project evaluations to measure success against defined goals and identify areas for improvementCustomer Service RepresentativeHales A/C-Tampa, FLApril 2023 to September 2023 Answered phones, scheduled appointments, and helped customers with their A/C needs. Job ended due to corporate shifts. Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information Built rapport with customers through active listening, empathy, and personalized interactions Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutionsTechnical WriterMixnet-Tampa, FLMarch 2023 to September 2023 Developed and edited technical documentation, including user manuals, installation guides, and release notes Collaborated with subject-matter experts to gather information and ensure accuracy of technical content Reviewed and revised existing documentation for clarity, consistency, and adherence to style guidelines Managed multiple projects simultaneously, prioritizing tasks to meet deadlines in a fast-paced environment Improved customer experience by creating user-friendly interfaces within software applications through clear instructions in user manuals or online help systems Reviews Editor, CriticTechRaptor-RemoteFebruary 2014 to August 2023 Ensured adherence to editorial guidelines and maintained high standards of accuracy, grammar, and style Collaborated with reporters to generate story ideas, conduct interviews, and gather information Monitored breaking news events in real-time to provide timely updates on website or social media channels Implemented SEO strategies in article headlines and content to improve search engine visibility Maintained relationships with external contributors such as freelance writers or guest columnists Cultivated relationships with PR professionals/agencies for access to exclusive news releases/interviews Contributing WriterMandatory-RemoteSeptember 2018 to August 2022 Crafted compelling headlines and introductions to capture readers' attention and encourage click- throughs Monitored website analytics to track the performance of blog posts in terms of traffic, engagement, and conversions Collaborated with marketing team on content promotion campaigns through email newsletters or partnerships with influencers Utilized social media platforms such as Twitter, Facebook, and LinkedIn to promote new blog content and increase reach Stayed up-to-date with industry trends and news in order to produce relevant and timely content that resonates with target audienceStaff WriterValnet Inc.-RemoteJune 2020 to January 2022 Researched and developed engaging content for articles, blog posts, and other written materials Crafted compelling headlines and introductions to capture readers' attention Adhered to strict deadlines while maintaining high-quality standards in writing Conducted thorough fact-checking and proofreading to ensure accuracy of information Remote Service TechnicianSupport.com/Telenetwork-RemoteJuly 2014 to April 2020 Provided technical support to end-users, troubleshooting hardware and software issues Installed and configured operating systems, applications, and drivers for desktops and laptops Collaborated with cross-functional teams to diagnose complex network problems and implement effective solutions Managed ticketing system to track and prioritize user requests, ensuring timely resolution of issues Conducted regular maintenance tasks such as disk cleanup, defragmentation, and software updates to optimize system performanceEducationBachelor of Arts in EnglishThe University of South Florida - Tampa, FL2013Skills Service writing Creative writing Copy editing Copywriting Digital Marketing Technical writing Technical project management Web design SEO WordPress Blogging Analytics Google Analytics Content Development Fact Checking Proofreading Social Media Management Content Creation TypographyLinkseFile.comCertifications and LicensesDriver's License |
