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EMAIL AVAILABLE PHONE NUMBER AVAILABLE Lehigh Acres, FLSUMMARYSeeking Customer Service Agent role with 10 years of relevant experience. Skilled in maintaining high customer service standards, managing multi-channel communication, and resolving complaints. Proven track record in staff training, process improvement, and performance monitoring.WORK EXPERIENCEBrewster Ambulance Service Fort Myers, FLDispatch Manager/Hr Manager Oct 2017 - Sep 2022 Developed HR strategies and initiatives that supported the overarching business objectives. Managed the dispatch process, encompassing hiring, training, scheduling, performance monitoring, and customer complaint resolution. Analyzed call data to identify areas needing improvement, leading to enhanced staff training and equipment upgrades. Prepared financial reports by collecting, analyzing, and summarizing account information; maintained meticulous records of emergency calls and incident reports to enhance service quality. Sandal Factory Fort Myers Beach, FLCustomer Service Representative Jan 2016 - Oct 2017 Maintained exemplary customer service standards by consistently displaying a positive and professional demeanor, ensuring customer satisfaction through prompt resolutions of complaints and inquiries. Managed multi-channel communication with customers, effectively documenting interactions, transactions, and feedback to enhance service quality. Processed a variety of payment methods, including cash and credit card transactions, with attention to accuracy and security measures.Coastal Scents Naples, FLOrder Puller Jul 2009 - Sep 2012 Streamlined order fulfillment processes by efficiently organizing finished packages on pallets for shipment. Conducted training for new and current staff on stock pulling and order processing to ensure comprehension of performance targets. Upheld high-quality standards and professionalism in fast-paced situations, effectively collaborating with team members to manage workflow.EDUCATIONEstero High SchoolHigh School DiplomaEstero, FLSKILLSTime Management and Organization  Proficient in Microsoft Office Suite  Record-Keeping and Data-Entry  Communicative and Interpersonal  Strategic and Critical Thinking  Medical Terminology/Software Programs