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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLESeasoned business manager with sales manager experience in the automotive industry. I am a process driven, organized and achievement-oriented professional, seeking a position with advancement opportunities, where I can utilize my energy, enthusiasm, and exceptional communication skills and knowledge. Looking for a management position in finance, sales, operations, digital retailing, communications or employee relations. Easily trainable in all fields. Profile Enthusiastic, resourceful, and trainable individual with an academic background in general business and concentration in communication. Highly effective and comfortable while communicating with various individuals, and groups. Recognized for the ability to plan, organize, and coordinate priorities in an expedient manner. Maintain focus in demanding work environments, under deadline and pressure conditions. Meet challenges head-on and always find a way to effectively complete multiple assignments or tasks. Strong ability to present diverse ideas in a logical and concise manner. Demonstrated capacity to develop rapid, and effective working relationships with clients. Strong ability to create, maintain and nurture an active network of contacts. Broad working knowledge of office computers including Microsoft Word, Excel, and PowerPoint. Experience with using multiple DMS platforms, as well as experience in both fixed and variable operations. Education DetailsBachelors of Science in Communication with a minor in Business Eastern Michigan University, Ypsilanti, Michigan 2006-2010Professional ExperienceAUTOMOTIVE FINANCE & INSURANCE MANAGER FOX MOTORS ANN ARBOR, MI FEBRUARY 2016 - MARCH 2024 Promoting, training, and coaching sales staff to properly discuss warranty products to increase profitability for the finance department Knowledge of Michigan lending, and title laws Sales manager duties including vehicle appraisals, lease and retail deal structuring, and management turnovers to close customers wanting to purchase vehicles. Assisted customers in their selection of vehicles, and properly gathered necessary documents to process vehicle financing. Successfully resolved customer issues or complaints in a positive and professional manner resulting in increased customer satisfaction. Regulate compliance with manufacturers and lenders. Excellent presentation and negotiation skills. Proven track record of driving profitability and reducing costs through strategic financial planning and analysis. Work directly with other managers and team members to complete tasks quickly and effectively. EXECUTIVE CLIENT CARE SPECIALIST QUICKEN LOANS - DETROIT, MI JANUARY 2011 - JANUARY 2016 Help clients understand the loan process and progress of their loan. Clearly communicate what documents are needed to obtain financing and why they are needed.. Make the initial and follow up calls to ask for needed documents or new information requested from the underwriter. Complete a final structure call to validate loan information and to finalize the process in order to close the loan. Ensure the accuracy of the information in our loan processing systems with the client and answer questions in regards to the structure and conditions of a client's file. Return all phone calls and emails within 24 hours. Propose solutions to problems and utilize all available resources. REFERENCES AND SUPPORTING DOCUMENTS AVAILABLE IF REQUIRED Page 2 |
