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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE New Jersey 1 PHONE NUMBER AVAILABLEOBJECTIVE: To obtain a senior position with any growing and well-established organization, where I can prove mydiverse skillset with over 25 years of professional experience with International Airlines and otherbusiness fields.EDUCATION: Kean University, NJBachelors Degree with Honors in Marketing, BusinessAwards: Deans ListCoursework: Business Statistics, Management, Corporate Finance, International Business, Economics,Managerial Accounting, Quantitative Methods, Business Law, Marketing, Human ResourcesManagement, Production ManagementExtracurricular: Air Ticketing Course, ALTEA Customer Management (Kuala Lumpur, Malaysia),Passenger Fare Construction and Ticketing (Kuala Lumpur, Malaysia), Amadeus ALTEA Desktop(Kuala Lumpur, Malaysia), Entry Level Passenger Fares/ Ticket Multi Classes (Kuala Lumpur,Malaysia), Basic Reservations (Karachi, Pakistan)SKILLS: Software: Microsoft Excel, Microsoft Word, WordPerfect, DOS, Windows, Silk, WinrunnerTechnical: Load Runner, Test Director, Accent capture, Amadeus, SYSTEM FAST-IV,CARGOWISE, S.I.T.A, ElectricalConversational: English, Urdu, German, ArabicWORK Saudi Arabian Airlines 08/2007 - PresentEXPERIENCE: Senior Customer Service Representative, Pakistan Create bookings/Issue/Reissue/Revalidate tickets on Amadeus system to maximize sales. Compile sales reports and deposit cash to bank on daily basis with finances. Provide hotels to passengers who had flights cancelled due to technical reasons. Engage with customers at an airport level, working in a fast-paced environment to maximizesales and accommodate passengers traveling to different destinations in a speedy manner. Transfer inconvenient passengers to other carriers based on code sharing agreements. Responsible for booking/issuing tickets/pre and post flights reconciliation during a large Hajjoperation where passenger volume exceeds normal numbers, such as more than 30,000passengers from Karachi in a single Hajj pilgrimage season. Coordinate with finance andMinistry of Religious Affairs (MORA) to refund unutilized tickets among other tasks. Construct fares of Hajj and Umrah packages according to the length of stay in accordance withrules and regulations. Creating groups of labor and Umrah passengers to issue tickets, while also factoring in highvolume discounts for Umrah passengers. Manage government and ministry of health tickets with RSVT and RSVN, responsible fortransferring these tickets if needed. Issue diplomatic tickets with exemptions of government taxes. Reinstate/Reissue tickets of fail-to-join (FTJ) passengers, collect difference of fare, if required Issue tickets for passengers that are dealing with a downgrading voucher/EMDs. Issue excess baggage tickets (EBTs) for overweight, oversize, and extra piece baggage. Refund tickets issued from our SV counter or from the SV website. Send food service management (FSM) messages to departing flight stations, with informationsuch as passenger volumes. Coordinate with origin station of inconvenient passenger through email, due to no contacts.Emirates Sky Cargo 04/2006 08/2007Senior Cargo Officer, Pakistan Responsible for efficient, safe, and economic operation of Emirates Cargo products. Responsible for Cargo Planning/Cargo Build-Up/Manifesting/Airway Bills Data Captures.Additionally engaged in flight handling at ramps with load and ramp controllers Manage moving cargo/ULDS from the warehouse to the ramp under professional supervision. Plan through units that must not be dismantled until they reach their destination. In charge of import and export cargo handling with documentation. Execute airway bills including courier, diplomatic, and valuable shipments. Responsible forissuing the delivery orders to agents and handling the finances. In charge of communicating all information regarding shipments, along with somediscrepancies such as short land, missing pieces, consignee change, loading and tracing, etc. Responsible for office work related to sales, cargo handling, flight handling, and making salesreports (revenue sheets/accounts invoices). Update cargo ULD stock in hand, along with leading inventory checks. Bring lucrative suggestions to senior management for improvements in organization, timemanagement, security and stability, and staff motivation. Organize goods and cargo based on different commodities like dry cargo, perishables, freshmeats, fragile, personal stuff, and human remains.Swiss World Cargo 10/2004 03/2006Cargo Assistant, Pakistan Engage in reservations and customer services. Provide information to customers about SwissWorld Cargo services, reservations, follow-ups, etc. Create booking and issue airway bills for different cargo commodities. Update in hand shipments into Zurich systems, including information like dimensions, weight,and more. Manage flight optimization plans, and coordinate/follow-up with handling agents. In charge of manifestations, assembling/disbanding of cargo, tracing, loading control, and allimport/export cargo handling documentation.General Electric 02/2001 09/2003Shift Supervisor, NJ, USA Oversaw shift operations ensuring adherence to safety protocols, as well as instructingemployees. Managed salary administration, ensuring accurate and timely payroll processing for shiftpersonnel. Implemented efficient inventory management strategies. Tracked and monitored employee work hours, ensuring compliance with labor regulations.The Wiz Entertainment 04/1999 02/2001Salesperson, NJ, USA Engaged in sales of technology products and appliances, such as computers, printers,telephones, CDs, and other various accessories. Keep track of inventory and tally the total sales of the day during the end of the shift. Work in accordance with the manager and company policy. |
