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Title Patient Care Customer Service
Target Location US-IN-Fort Wayne
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
PHONE NUMBER AVAILABLE/PHONE NUMBER AVAILABLEEMAIL AVAILABLESUMMARY OF QUALIFICATIONSDedicated ethical, self-directed, highly motivated, and positive, healthcare/business professional with extensive years of clinical healthcare/customer service experience in Respiratory Care (Critical Care, Oncology, Ortho, Peds, LTAC, Neonatal(delivery), Emergency Room)Successful in utilizing effective communication and written skills to build relationships, in addition ability to lead, organize, and train others utilizing various training methodsStrong ability to influence and utilize discretion in confidential matters along with knowledge of regulatory standards & compliance requirementsExperienced in direct patient care, traveling to provide care, medical equipment training, medical billing/coding ICD-9-10, Ventilator care (Vela/Servo 900, V-60, Vision), marketing products, educating patients in smoking cessation, COPD, assisting/instructing patients in completing Home O2 eval for discharge,6 min walks for Heart Failure testing(HR, BP,SA02) &daily activityAchieved building substantial working relationships with managers, co-workers, medical staff, Nurses/ Informaticist utilizing proficient communication written and verballyAchieved & Managed 1 year as a Clinical Informatics building patient charting screens for direct patient care, researching issues and educating health care professionals in a timely manner with implementation of HED (Horizon Expert Documentation), GE Centricity, MS-Word, ExcelComputer Skills/ Medical Equipment: Microsoft Windows: Word, PowerPoint, Excel, & Horizon Clinical, HED (Horizon Expert Documentation), HMS, Care Organizer, Care Cast, GE Centricity, Epic, Luminix, Cerner, Point Click Care, Servo 840, 900, U,I), BiPap- Vision, V-60, Triology-100,PSI Compressor, Vela, Dragger, Concentrators, Nebulizers, Airvo, E-spirit vent, O2, Nitric OxideRT Licenses: IN, OH, NY, IAEDUCATIONPurdue University, Fort Wayne, IN May 2008Bachelor of Science, Organizational, Leadership, and SupervisionIvy Tech State College, Fort Wayne, IN May 2001Associate of Applied Science, Respiratory CareVOLUNTEER/LEADERSHIP SKILLS/ACCOMPLISHMENTSDance Ministry Leader at Cathedral of Praise International Church May 2014-October 2019Diplomat Reward Acknowledgement & Leadership Impact Award Nov 2014 &Dec 2015Parkview Noble Hospital February 2007-2010 for emergency situations February 2007-2010Recognition of Excellence for communication and educating at Parkview May 2007Recognition of 5 years of Service at Parkview Hospital April 2012 Junior Achievement Volunteer (K-5thgrade) August 2005-2007Shiwanna Prestwood, Pg.2Work ExperienceSelect MedicalRespiratory Therapist (PRN) August 2023- April 2024 Works with Adult Patients in LTACH setting Provide Breathing Treatments Trach Care, suctioning as needed Set up of CPAP or Airvo as needed Educate patient or family members concerning respiratory condition, education regarding equipment being utilized for care etc,,Attend Code Blue and Rapid Response in case of medical emergencyPlanet HealthSumma Health May 2023- July 2003Travel Respiratory Therapist Managed Puritan Bennett 980,840-Ventilators, Bipaps/CPAP Resmeds,Vmed, V-60, Trach Completed Nightly Checks, Vents, overnight oximeters Worked in Progressive Unit, Pediatrics, STICU, Heart Institute, Oncology, Short Stay Unit Participated in Emergency Rapid Response/ Code Situations Assisted patients with suctioning, removal of trach, reinsert of trach if dislodged, mouth careAMN Health November 2022- Dec 2022ProMedica Toledo HospitalCompleted Home O2 Eval qualifying Testing for Patients being Discharged HomeProvided 6min walk testing for Heart Failure Patients to gather info about patient daily activity asking patients about Dyspnea, Fatigue, also testing HR, Pulse O2, &BP Post/Pre/ & 6min afterEducated patients who inquired about smoking cessation, asthma education, cystic fibrosis & understanding COPD due to desiring to stop smoking and better clarity about lung condition new diagnosisSet up Oxygen delivery with DMEs companiesDownloaded overnight pulse oximeter testing & Downloaded overnight pulse oximeter testingUtilized Epic charting system and other computer programs (Apnea link &Care Port) for chartingSoliant Health November 2021-May 2022Parkview Regional Hospital, Fort Wayne, INManaged Drager Ventilators, Bipaps V-60, Trach Masks for patients utilizing vent for long term careCompleted Nightly Checks, Vents, overnight oximetersWorked in Progressive Unit, Pediatrics, STICU, Heart Institute, Oncology, Short Stay UnitParticipated in Emergency Rapid Response/ Code SituationsAssisted patients with suctioning, removal of trach, reinsert of trach if dislodged, mouth careSoliant HealthPAM Health August 2021- September 2021Managed Drager Ventilators, Bipaps V-60, Trach Masks for patients utilizing vent for long term care due to Critical Illness,Completed Nightly Checks of ISTAT/Refrigerator TempParticipated in Emergency Rapid Response/ Code SituationsAssisted patients with suctioning, removal of trach, reinsert of trach if dislodged, mouth careESP PersonnelSelect Specialty Hospital  Evansville, IN June 2021- July 2021Managed V680, Ventilators, Bipaps, Trach Masks for patients utilizing vent for long term care due to Critical Illness, assisted patients with suctioning, removal of trach, reinsert trachAttended Care Conferences with Nursing, Pharmacy, Dietary etc. to provide update with education to family members of patient condition and progression of careParticipated with Doctors for patient rounding providing feedback of patient Ventilator or TrachShiwanna Prestwood pg.3Soliant HealthRegency (Select) Hospital- East Chicago, IN November 2020- January 2021Select Specialty Hospital-Columbus OH September 2020- November 2020Travel Respiratory TherapistManaged V680, Ventilators, Bipaps, Trach Masks for patients utilizing vent for long term care due to Critical Illness,Attended Care Conferences with Nursing, Pharmacy, Dietary etc. to provide update with education to family members of patient condition and progression of careParticipated with Doctors for patient rounding providing feedback of patient Ventilator or TrachAssisted patients with suctioning, removal of trach, reinsert of trach if dislodged, mouth careSoliant Health May 2020  July 2020Kindred Hospital-Dayton, OHTravel Respiratory TherapistManage and set up Philips Aspire Ventilators & V-60 Bipaps for patients utilize tracheostomy, non-protected compromised airways, sleep abnormality conditionsEducating family members/caregivers communicating patient condition and plan of respiratory care for successful prognosisWork closely with other team members for managing of patient care, providing professional support during emergent situations, and suggestions/ recommendations to improve health conditions for patients & complete weaning protocols set by physician and plan of careBarton Healthcare February 2020- May 2020Highland Hospital- Rochester, NYTravel Respiratory TherapistProvided breathing treatments utilizing (MetaNeb, Aero bid, Nebulizers etc...Managed and setup Ventilators, CPAP, BiPAPs (Servo U, Drager V500, V-60, V-30, ResMed) working in ICU, ER, Med Surg, Oncology, Ortho, Observation UnitCharted patient information in EPIC computer systemEducated patients on usage of Incentive Spirometry, Aero chamber (Spacers)Contributed to teamwork process of patient care assisting team members and nursingWork Box Staffing AgencyFort Wayne, IN December 2019- February 2020Recruiting AssistantScheduled Screening Interviews, Confirming IDs, answered incoming calls (appt, call offs)Assisted potential employees with online application Printed and processed HR documents (Check stubs, Work Hours), Processed Distribution of Employee Bank CardProlink Staffing May 2019-Oct 2019 Bellwood Nursing & Rehabilitation- Bellwood, OH/ Select Specialty Hospital-Newark, OH)Travel Respiratory TherapistProvided ventilation management to long term vent patients utilizing Trilogy 100Completed Trach Care, provided breathing treatments, suctioning, equipment changesUtilized Ambu Bag & O2 tank for Cardiac ResuscitationTrained other Respiratory Therapist in orientation on facilities protocols and proceduresAureus Medical February 2018-March 2019(Great River Medical Burlington, IA & Select Specialty Davenport, IATravel Respiratory TherapistAssist and screen patients for usage of Breathing Modalities to improve lung functionEducate patients on usage of respiratory medications and services for lung/health improvementsProvide scheduled therapy- breathing treatments, exercise oximetry, CPAP/BiPap, Ventilators for emergent medical circumstancesPerform Arterial Blood Gases, EKGs, Nebulizer home education, Incentive Spirometry instructionVibra Healthcare, Fort Wayne, IN March 2016- July 2018Respiratory Therapist (PRN as needed)Project manage daily scheduling for completion of patient care and daily workProvide Respiratory Care to patients with various respiratory conditions critical and non-critical through ventilator care, aerosol treatments, EKGs assessment, and respiratory trialsEducate patient and family members regarding patient condition and plan of treatmentUtilize HMS computer system to chart completed treatment regiments providedIndiana Institute Tech, Fort Wayne, IN September 2016- October 2016Recruiter Assistant (Temporary/Seasonal Position)Assisted Admission Counselors traveling to recruit potential students for Indiana TechAttended/Visited College fairs, various schools to explain with significance admission requirements (ACT/SAT, GPA scores), Degree Programs, Financial Aid, & ScholarshipsTraveled Northeast Ohio area and Michigan area to provided Recruiter ServicesRetained 75% of potential college students during various college fair/high school visitsBeniComp Group, Fort Wayne, IN November 2014-December 2015Executive Business Product DeveloperProcessed medical reimbursement applications for businesses and individualsProvided consultation to Agents and participants concerning product process, answered questions for medical reimbursement insurance while maintaining participant eligibility records in LumnixHeritage Park American Senior Communities, Fort Wayne, IN July 2014- September 2015Respiratory Therapist (PRN)Evaluated patients per Dr. Orders for Respiratory Services and provided breathing treatmentsChanged Respiratory Plan of Care to meet patient respiratory condition needs and document changes of condition, findings, and recommended treatment plan in computer systemLutheran Health Network Fort Wayne, IN July 2012- March 2014Clinical Informatics Flow Sheet BuilderWorked directly with Nurse Informaticist and managers to assure medical screens built/designed met Meaningful Use Standards and participated in planning and designingPerformed successful clinical data testing of charting through analyzing, feedback, follow up and attended meetings with Nurse Informaticist and Clinical Managers to educateParkview Health (Main) Fort Wayne, IN/Kendallville, IN February 2005-May 2012 Respiratory TherapyWorked in Critical Care in Intensive Care Units, Medical Surgical, Pediatrics, operated ventilators EKGs, provided medications for patients with respiratory services while building rapport with physicians

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