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Click here or scroll down to respond to this candidateCandidate's Name
Ewa Beach, Hawaii Street Address
PHONE NUMBER AVAILABLEAuthorized to work in the US for anyemployerDistrict Leader Emerging LeaderCVS Health - Honolulu, HI August 2020 to Present Develops and executes district business plans and strategies to deliver on all financial measures: P&L Management of Sales and Script budgets on Inventory Management (Front Store and Pharmacy) Payroll Management (Front Store andPharmacy) Asset Protection and Shrink budget accountabilities Knows the competitive landscape and business trends and uses the information to proactively plan and capitalize on these potential opportunities.Managing Existing Programs/Service Aligns front store and pharmacy teams on new and existing programs and services and execution expectations within the District Responsible for aligning team to deliver on healthcare outcomes and initiatives Communicates District plans and problem solves on store related issues Accountable for creating/leading District culture that ensures differentiated customer experience. Ensures compliance with federal, state and local laws and regulations pertaining to pharmacy Responsible for ensuring compliance with all community responsibility activities TalentTalent Agenda Develops and executes district talent plan to align region and division priorities Responsible for creating a culture in the District that promotes colleague growth and engagement. Responsible for the high quality and consistent execution of all colleague training and development programs Succession Plans/Development Accountable for District succession plans and development Responsible for creating a pipeline of talent, hiring and developing Store and Pharmacy Managers, Staff Pharmacists and interns Ensures store staffing plans considered at district level Responsible for developing and mentoring future District Leadership talent Accountable for ensuring the District has the right talent focused on delivering appropriate outcomesPortfolio GrowthAcquisitions/Real Estate Provides market specific input and knowledge towards the development of the acquisition and real estate strategy Implements real estate strategy and provides acquisition support Responsible for identifying file by and acquisition leads, cultivating relationships with competitors, and ensuring retention of file buy assets New Programs Responsible for District execution and delivery of key programs and services taking into account unique district attributes Responsible for implementation of new programs in both front store and pharmacy Applies Growth Mindset actively seeks new ways to grow and be challenged for the better of the enterprise Demonstrates Deep Understanding of the Business and Market applies knowledge of our business to best serve our customers and clients Thinks and Acts Strategically keeps focused on long-term, strategic goals while executing against short-term objectives. Identifies potential risks and subsequent mitigation strategies Ensures Outcomes collaborates with others to consistently deliver results that make a difference Engages and Inspires instills a sense of energy and excitement and fosters pride in our purpose Builds High-Performing Teams and Develops Talent Communicates to ensure readiness to execute programs Certified Store ManagerCertified Store ManagerWalgreens Boots Alliance - Waipahu, HI May 2013 to July 2020 Manage the operations of a Walgreen store Improve store image, sales, as well as profitability through the protection of store assets, the careful selection, training and development of the team members, and also through modeling and delivering of top-notch patient and customer experience Analyze and monitor the customer service provided by the members of the team; offer reminders, encouragement, and training, and develop action plans for improvement both in pharmacy and in retail Greet clinic patients and customers and offer assistance ON the products and services model and share best customer service practices with all team members in order to deliver a distinctive customer and patient experience, which includes interpersonal habits (like greeting and eye contact) and Walgreens service traits (like proactively offering help and identifying needs.) Resolve customer complaints and help respond to their special needs Supervise the operations of the store and pharmacy which includes opening, closing and changing shifts, delegation of tasks, and the scheduling of team members Supervise the control of the store money, which includes register counts, withdrawals made from bank, safe deposits, changing of orders and overseeing of all aspects of bookkeeping, including invoices, ledgers, time records, and cash reports Analyze inventory trends and also supervise inventory management, which includes the ordering of items, keeping stock, liquidating stock, and leveraging the companys resources to avoid overstock and outs Supervise receiving, stocking, returning, transferring, and pricing of merchandise Ensure the execution of the operational feedback of the District Manager Implement organization of the store through proper hiring, delegation, and placement, and the scheduling of work assignments Ensure that the store grounds are clean and presentable; to manage repairs and maintenance, and to respond toemergencies Manage the operations of the assigned location which includes strict compliance with all applicable laws and regulations, including but not limited to the sale of tobacco, alcohol, fresh food, and pharmacy products Ensure that the staff has working knowledge of all the computer and technology systems and software (e.g. StoreNet, registers, etc) and ensure that all systems problems are responded to by contacting information technology support Comply with all the company procedures and policies while maintaining respectful relationships with coworkers Complete any special assignments or other tasks as assigned Assign daily operational responsibilities and set expectations for the assistant managersand members of the store team Analyze all financial and performance data and develop action plans in order to increase control costs and ultimately sales Review KPIs every day and prepare to discuss with the district management Review and analyze asset protection data and also develop and implement action plans to reduce losses Analyze pharmacy performance indicators and work together with the pharmacy manager to enhance pharmacy performance, while ensuring support during very busy periods, which includes serving as a pharmacy technician when necessary and when allowed by law Analyze performance indicators of the clinic and work in sync with the Clinic Coordinator or Manager to ensure maximum performance and support Identify sales opportunities so as to ensure the growth and performance of the store and pharmacy Manage the inventory levels through ordering, keeping and liquidating stock, anticipating seasonal changes and fast selling items Manage the performance of team members by assigning responsibilities, setting goals, observing their performances, providing feedback, and by giving recognition Manage the career progression of employees Monitor and ensure timely completion of all required training programs like pharmacy training programs, for all the team members within the store and provide coaching for all team members Make hiring, promotion, and firing decisions Address issues and discipline store team members when necessary Develop plans for employee and follow them up according to deadlines Monitor and approve of team member compensations Promote teamwork and motivate team members by setting expectations, monitoring results, and showing enthusiasm, and through vision sharing Ensure total compliance with all corporate policies and employment laws, and consistently treat all team members fairly Communicate regularly with the team members through one-on- one discussions, answering questions, group meetings, soliciting input, and through open communication between the management and non-management team members.Store Director/ManagerHanapaa Sushi Co - Honolulu, HI July 2007 to February 2013 Run day to day operations coaching, training, engagement, motivating, back office, payroll, budget setting, inventory management. My location is in charge of handling all the deliveries. We deliver to 5 stores a day.High school or equivalent in BasicMoanalua High School - Honolulu, HI September 1991 to June 1995 |
