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Click here or scroll down to respond to this candidateHello Hiring Manager,
I feel that my skills and experiences are a great match for your current need. Below are some highlights
of what I can bring to the table.
Thank you for your consideration!
Sincerely,
Candidate's Name
Experienced requirements gathering.
I am highly skilled in collaborating with varying business units, product owners, project stakeholders and
end users to fully understand the needs of all parties involved in a Salesforce project or platform
configuration changes. It is imperative to always ensure that all needs are met and any configuration
changes are fully understood by all involved, agreed upon and approved before any building takes place.
Excellent communicator.
I believe that above all else, communication and understanding between all involved teams, users and
stakeholders regarding any platform work or implementations is the foundation for success. Not only
just at the beginning of a project but throughout the entire process and after the work is complete as
well. Inevitably, unexpected surprises, conflicts and delays can and will pop up during the course of
platform work being completed and after deployment as well.
My strong belief is that more issues than necessary can arise from lack of communication and everyone
involved needs to, at the least, be made aware of any issues, delays, etc. that happen along the way, as
we are all working towards one main goal, the completion of the work and the process improvements
for users and stakeholders! It can at times seem tedious to maintain that strong focus on keeping
everyone on the same page and aware of current status and progress but I always strive to keep the
communication channels in every direction, open and continuously flowing as much as possible.
Usable Documentation.
In my opinion, the most important aspect of documentation is to ensure that it is usable documentation.
Of course, I believe that archiving system changes, new and changed processes and platform How-To s is
vitally important but just as important is to produce succinct and usable documentation! Since my
earliest days in IT, I have always felt very strongly about the need for documentation, the benefits it
provides for end users, other project stakeholders and future employees / co-workers is invaluable and
can make things so much easier. I absolutely love creating documentation, whether it be a relatively
simple PDF with screenshots detailing a How-To for users or a PowerPoint presentation or Word doc
detailing in-depth technical information. It certainly can be time consuming sometimes but is always
well worth the effort.
Candidate's Name
1883 Salt Lick Dr.
Lancaster, Ohio 43130
EMAIL AVAILABLE
PHONE NUMBER AVAILABLE
https://trailblazer.me/id/bde33
https://LINKEDIN LINK AVAILABLE
Certifications:
Salesforce Certified Administrator
Salesforce Certified Service Cloud Consultant
CompTIA A+
ITIL Foundations v2
Microsoft Certified Professional
Microsoft Certified Solutions Developer (Visual Basic)
Microsoft Certified Technical Specialist (SQL Server)
Microsoft Access 2007
Microsoft Access 2010
Microsoft Excel 2010
Salesforce Skills:
Provide support for new and existing Salesforce orgs and their user bases regarding the use of the
platform and with possible issues and improvements/requests for the org. Ability to collaborate with
internal customers for information gathering on requirements and configuration changes, including
implementation of changes, user training and feedback. Creation and maintain/edit of Salesforce Flows,
Approval Processes, Reports, Dashboards and Custom Objects. Document new training materials and
training curriculum along with current system configuration specifics and business/administrative
processes for new and future users. Stay up to date on Salesforce releases, features and best practices.
Make recommendations to management regarding potential adoption and implementation as
appropriate. Passionate about the accuracy, usability, and integrity of SF data.
Professional Experience:
Salesforce Consultant
ReadyX
Sep 2021 - Current
I perform Sales Cloud and FSC configurations and also build Flow automations, Approval Processes,
etc. for clients and assist the client post-implementation with end user training, process documentation
and report + dashboard creation. I perform issue tracking and project mgmt in Jira.
Salesforce Administrator - Salesforce Sales, Service & FSC Cloud administration - (Contract)
Nationwide Financial
Oct 2020 May 2021
In my role, I was responsible for Salesforce CRM change requests. I worked alongside product
managers, data analysts and Nationwide Salesforce end users focusing primarily on Solutioning and
Requirements gathering. I then built, tested, troubleshoot and implemented the new or revised
Salesforce configuration needs for Nationwide's Sales and Service orgs of 5,000+ users. Assisted with
implementing Nationwide s new Financial Services Cloud org, on-boarded new users, performed FSC
org configuration to desired specs. Imported relevant data into the new FSC org and modified objects
and fields as needed. Created new reports and dashboards for the new users and FSC teams. I worked
on CPQ configurations as well.
I also performed UAT testing regarding configuration changes done by other Nationwide Salesforce
Admins, perform post release testing and verification in production and also lead (when scheduled)
Backlog, Prioritization, Scheduling and Release Planning CRM meetings. Assisted with administration
of a new Financial Services Cloud org, including user creation and on-boarding, Page Layouts design,
Record Types, Reports and Dashboards creation and Data Loader imports and exports primarily
focused around the wealth management module. Created automations in Flow. Used JIRA for issue
tracking and project mgmt.
Citigroup Columbus, Ohio
IT Analyst II / Salesforce Administration - (Contract)
11/2018 - 04/2019
Provide IT support to Citi employees on-site and remote.
PC imaging
Hardware deployment and management, software support (commercial and in-house)
Manage service requests via Salesforce Service Cloud and Chatter
Salesforce Process Builder
Salesforce process documentation creation
GAP, Inc Groveport, Ohio
IT Systems Technician / Salesforce - (Contract)
03/2017 11/2017
Desk side, phone and email IT support to GAP Groveport and Grove City warehouse and office
IT operations
IT support duties include network troubleshooting/equipment installs, hardware break/fix,
terminal/PC setup and maintenance, PC imaging, terminal imaging (SUSE Linux), mobile devices
support, software installs, Printer configuration, setup and maintenance and warehouse support (RF
handheld scanners, printers and Gladiator wrist scanners)
Salesforce custom objects/record types and custom Lightning App creation
JIRA was used to track projects and report issues
Created Salesforce reports for management
State of Ohio DPS - EMA
IT Support / SCCM Analyst - (Contract)
04/2016 02/2017
Provided IT support to Ohio EMA onsite and remote employees (about 200 employees). Main
duties included AD, SCCM, PC imaging, PC deployments (hardware and software), ServiceNow and
WiFi support/connectivity.
GAP, Inc Groveport, Ohio
IT Systems Technician / Salesforce - (Contract)
05/2015 04/2016
Desk side, phone and email IT support to GAP Groveport and Grove City warehouse and office
IT operations
IT support duties include network troubleshooting/equipment installs, hardware break/fix,
terminal/PC setup and maintenance, PC imaging, terminal imaging (SUSE Linux), mobile devices
support, software installs, Printer configuration, setup and maintenance and warehouse support (RF
handheld scanners, printers and Gladiator wrist scanners)
Salesforce new user creation/management + Profiles creation and maintenance and Salesforce
end user support
Assigned Salesforce Trailhead modules and projects for continued learning and skills
enhancement
Utilized JIRA for issue reporting, bug tracking and project management
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