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Click here or scroll down to respond to this candidateKENISHALEWISEMAIL AVAILABLEPHONE NUMBER AVAILABLESarasota, FL Street Address
Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.I am also a dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.PROFESSIONAL SUMMARYMED, Excelsior Omega - CAREGIVER, TECH03/2020 - CurrentGainsco Auto Insurance - Sales RepresentativeFlorence, SC 01/2021 - 03/2023AT&T Store - Customer Service RepresentativeFort Lauderdale, FL 01/2021 - 12/2022WORK HISTORY Maintained case notes to document resident progress and condition Assisted residents in managing daily living including lifting, bathing, and feeding supportEncouraged social interaction of clients and participated in activities that encouraged reading, games, and activitiesCrafted activities enjoyed by residents, with creative programs, including game nights, concerts, card games, makeover sessions, and physical activities.Increased sales by offering advice on purchases and promoting additional products.Achieved monthly sales goals by promoting product benefits and enrolling new clients.Retained excellent client satisfaction ratings through outstanding service delivery. Trained and mentored new sales representatives.Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.Increased sales by offering consultation on products and services and applying customer service and upselling techniques.Met with existing customers and prospects to discuss business needs and recommend optimal solutions.Developed and delivered engaging sales presentations to convey product benefits.Organized sales paperwork, presented proposals and finalized contracts.Attended advanced training sessions and conferences to increase product knowledge and productivity.Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.SKILLS Hi, I'm Kenisha Lewis.Trained Caregiver skilled inproviding direct care to clientswith variousConditions. Understandcaregiving basics, includingAlzheimer dementiaCommunication strategies, socialengagement, and physical care,Cognitive differences, andcreates safe environmentthrough observation Patient Care Records Maintenance Direct Patient CareCompanionship and EmotionalSupport Client Documentation Behavior Redirection First Aid and Safety Resident Empowerment Active Listening Freight Operations Staff Training Account Management Microsoft PowerPoint Report Creation Microsoft Excel Sales Expertise Customer Relations Post-Sales Support Problem-Solving Strengths Product and Service Knowledge Product Management and Pricing B2B SalesEDUCATIONCenter For Career TrainingFort Lauderdale, FL 01/2007Associate of Applied ScienceHoly Trinity HighKINGSTON, JAMAICA 08/2004High School DiplomaSutherland - Customer Service RepresentativeKingston, Jamaica 01/2019 - 10/2020Golden Swan Assisted - NURSE ASSISTANT/MED TECH11/2017 - 01/2020Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants.Responded to customer requests for products, services and company information.Provided primary customer support to internal and external customers. Recommended products to customers, thoroughly explaining details. Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants.Responded to customer requests for products, services and company information. Living, Maintaining a clean and sanitized environment Helped patients with daily living requirements by bathing, dressing and assisting with mobility needsDocumented vital signs like temperature and blood pressure to track medical symptoms and the progress of treatmentsMaintained confidentiality concerning treatment and personal information. |
