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Click here or scroll down to respond to this candidateCandidate's Name
Olney, MD Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLERelevant ExperienceProfessional restaurant management experience, both in the UnitedStates and the Middle East.Development of training materials for both sales and service professionals.Management of retail associates, meeting target deadlines, and achieving sales quotas.Management of fast-paced restaurant franchised retail stores, and meeting evolving marketdemands, while ensuring performance via fast adaptability.Cultivation of existing resources to sustain customer relationships and providing exceptional client service to secure return business.Resources planning and management.Profit and loss accountability.Efficiency in production, reduction in running costs, and increase in revenue.Hired, trained, and developed associates and supervisors with a specialized focus on employees.retention.Work History:Store manager.Royal Farms Dec.3,2023 to Present.Help store manager in setting up the store.Help hiring new employees and existing employees training them.Write an explanation every week on the P&L weekly.Improve service and sales by 15% in the first quarter.Implement company policies.Open consulting Store General Manager.Store manager.IHOP (King star enterprise) Jan.2023- Sept: 2023Helped open the new store.Trained new managers to meet IHOP standards.Hired and helped in training and all new and old employees.Set Schedules and manage the store P&L.Set program to develop the management team to higher standards.Set store plan for the front of the house and back of the house to reach our goals.Opening consulting Store General Manager, Nov.2022-Jan.2023Balkonie Restaurant Bar and Grill, Greenbelt, MdCreate a new menu.Hire and develop new managers and employees.Fix the kitchen setup by new setup to deliver the new items on the menu.Reset the alcohol and wine menu to limit the waste.Adding 6 kinds of draft beer and remove some of the slow selling bottle beers from the.Reset the dining room floor and create a private section that can hold special events.Building carryout and delivery system to work with multiple delivery companies like Uber eat, dash door and more.Store General Manager, Nov. 2021- Aug. 2022The Greene TurtleHired, trained, and developed an average of 45 t0 60 people.Ultimate profit and loss accountability for the annual production and revenue.Help in developing assistant managers and shift leaders.Controlled the food cost and labor to the company standards.Help in developing the second part of their training.District Manager, October 2019 to October 2021Dunkin Donuts Hagerstown MD, WV, PA, VA. Responsible for eight stores. Responsible for sale and budgets Meeting company goals and achieving them. Hiring managers and helping in developing them to store managers set program to train all manager. Achieving sales during epidemic (COVID -19) help in keeping all stores open. Implemented COVID-19 safety procedures and without having any employee getting sick. Did cut down expenses and increased profits.Store General Manager, February 2015 to October 2018Petco Inc. - Germantown, MD Hired, trained, and developed an average of twenty-five (25) staff for a pet supply store. Established a sales-driven work responsibility for all staff and departments. Created and managed promotional campaigns targeted at increasing revenue. Balanced and managed inventory against supplies, and general demand. Responsible for a consistent annual revenue increase of 17-27%. Ultimate profit and loss accountability for the annual production and revenue.1st Assistant Store Manager, March 2013 to November 2014Safeway Inc - Darnestown, MDResponsible for the whole store and all employees and department managers. Work with all department managers to communicate all updates from the company. Responsible for (OSAT) the customer service observations program and the way to improve this area,work closely with all supervisors and checkers to ensure our improvement in this area to meet cooperate.goal. Responsible for OUT-OF-Stock program in the store work with the Grocery department and all otherdepartment including venders. Acting store manager in time the store manager on vacation to insure take full responsibility to store. Help in Six stores in different areas when need and I did make changes that helped all the stores Iworked to improve customer's service and out of stock to better level.Assistant Store Manager, January 2012 to February 2013The Fresh Market - Rockville, MDResponsible for three departments and seventy-five full-time professionals. Work closely with three department Managers to communicate corporate expectations as well as assistthem in achieving goals and quotas. Focus on customer satisfaction, maximizing productivity and efficiency to increase revenue. Ensure employee and customer safety and open/close the retail front. Training and hiring manager. Partner with four departments oversee their goals and how to achieve them.Store General Manager, April 2007 to April 2011CVS - Twin Brook, MDTrained and developed staff to ensure readiness to meet sales objectives. Provided regular updates to employees regarding policies and regulations, and ensured their adherenceon the sales floor. Provided a strategic plan to senior management that underscores methods to enhance clientrelationships, reduce costs, and increase revenue. Implemented the FSI program and ensured its proper utilization among staff in order to effectivelymanage and control inventory.General Manager, January 2002 to November 2006Fame Fashions (Brioni) - Abu DhabiManaged the general operation of a high-end retail and clothing store which catered to international.clients, and relied on tourism for revenue. Handled all in-store operations, including hiring, training, and developing professionals to cater to clientsin need of high-end merchandise. Worked with executive management to study developing market trends, analyzed research studiesperformed by third-party vendors and implemented change. Achieved client satisfaction through efficiency in meeting expectations and delivering timely service,and exceptional quality products. Attended seminars, developed leads, and worked with Value added Resellers (VARs) to ensuremaximum market exposure.EducationBusiness AdministrationMontgomery College - Rockville, MDSer-Safe Certified |
