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Charlotte, NC Street Address  EMAIL AVAILABLE PHONE NUMBER AVAILABLEAuthorized to work in the US for any employerPROFESSIONAL SUMMARYVersatile professional with over 10 years of experience in customer service, financial operations, and data management. Skilled in accounts payable, inventory control, and customer support across various industries. Proven track record of meeting targets and improving operational efficiency.WORK EXPERIENCEVerification SpecialistTBS Factoring Service, LLC - Charlotte, NCOctober 2023 to Present- Manage production aspects of granted portfolio, including approvals, purchasing, prefunds, and fuel advances, consistently meeting operational timelines- Consistently meet or exceed weekly goals through peak program and department targets- Collaborate with Account Executives to resolve disputed factoring invoices and maintain client satisfaction- Utilize TBS software and resources to efficiently address client inquiries and concerns- Foster positive team environment, contributing to department and company success- Cross-train in various roles to support team flexibility and efficiencyMail Processing ClerkExela Technologies - Charlotte, NCDecember 2022 to November 2023- Accurately sorted and processed various client materials for mailing and delivery- Managed document matching, sorting, and insertion for both machine and manual processes- Maintained high levels of accuracy and efficiency in data input and job tracking- Adhered to strict security and privacy policies to protect company and customer informationShipping ClerkNordstrom - Charlotte, NCJuly 2020 to January 2022- Performed merchandising, markdown management, and inventory control- Processed data and contributed to style forecasting initiativesAccount ManagerTownsquare Interactive - Charlotte, NCApril 2021 to November 2021- Managed SEO optimization and Google My Business updates for clients- Provided customer support via chat and email- Handled billing inquiries and data processing tasksSKILLSTechnical Skills:- SAP, Oracle, PeopleSoft, QuickBooks- Microsoft Office Suite (Excel, Access)- Windows and Mac OSFinancial Skills:- Accounts Payable and Receivable- General Ledger Accounting- Financial Report Writing- Balance Sheet Reconciliation- Invoice ProcessingCustomer Service Skills:- Help Desk Support- Live Chat Assistance- Technical Support- Retail SalesAdditional Skills:- Inventory Management- Data Entry and Processing- Logistics- SEO OptimizationEDUCATIONBergen County Community College - Jersey City, NJ Associate in Business MarketingWillaim L Dickinson High School  High School Diploma