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EMAIL AVAILABLEPHONE NUMBER AVAILABLEWork Experience:Service Desk Consultant / Escalations TechnicianExecutechSeptember 2021 to November 2023Supported and administered Microsoft Office Suite - O365.Supported Proprietary health care applications.Supported Business accounting applications.Installation of network hardware.Azure ADOn premises Active DirectoryEscalations point of contact for more complex issues.Technology Consultant1701 Solutions, LLCApril 2021 to July 2021Supported Microsoft Office Suite - O365.Supported Proprietary health care applications.Supported software based PBX.Installation of network hardware.Senior Systems EngineerCognizant Technology SolutionsSeptember 2018 to November 2020Level 1 support for large Managed Services Help Desk.Operational support for a large Retail chain.Technical support for same.Supporting POS hardware and proprietary software.Technical support for large Utilities Provider.Hardware and software support for COTS and proprietary software.Office Suite applications.Technical Support AnalystCompuCom, Inc.October 2004 to August 2014Desktop Support for 600+ end user environment.Supporting hardware and software.Supporting Microsoft Suite, and proprietary applications.Warranty Technician for Lenovo, HP and Mac notebooks.Warranty Technician for HP and Xerox Printers.Computer TechnicianMultiple ContractsTEK SystemsOctober 2002 to October 2004Contract positions including:Large scale rollout of new computer equipmentMove of all client computer equipment to new location.In person upgrade of computer equipment for retail pharmacies across the southwest.Deskside support for Government Contractor.Tech. /PBX AdminSanborn ColoradoJuly 2001 to March 2002Deskside support for 100+ end usersManaged Norton Antivirus server.Managed Sharp PBXManaged user email account creation and deletion.Help DeskCompaq Global ServicesJanuary 2001 to June 2001Level 1 support of software and hardware for multiple clients.Software support of Microsoft Office Suite.Supported Lotus Domino.Support of proprietary applications.Technical SupportPhil Long Dealerships, LLCJuly 1999 to December 2000Deskside support for 400+ end users.Supported proprietary applications.Supported Microsoft Office Suite.Supported WYSE Terminals for off-site use.Skills Active DirectoryAzure AD Systems Engineering Computer Networking Help Desk Technical SupportCertificationsCompTIA A+