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Title Customer Service Quality Control
Target Location US-PA-Pottsville
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Dakota M. PritiskutchStreet Address
PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL EXPERIENCEPioneer Pole Buildings Inc.  Schuylkill Haven, PA pioneerpolebuildings.comProject coordinator, quality management and scheduling April 2023 to presentOperating under the Customer Service division and customer service manager, collaborates effectively with the entire quality team and other business areas/service lines to manage, schedule and complete quality control inspections on construction projects in the 98th percentile of completion. Contributes to the successful fulfillment of approximately 300 pole buildings quarterly across seven states.Coordinates projects and manages the quality control team by scheduling inspections, repairs, gutter installations, trash removal and more to finalize customers pole buildings.oAdheres to a timely two-week window when scheduling quality control checks and repairs to foster customer satisfaction.oDeploys quick yet effective and quality decision-making when making changes or updates to schedules and jobs  changes/updates happen frequently with little notice and often impact our two-week scheduling window.oConfirms each team member has the correct tools and materials for each job scheduled.oUsing Microsoft SharePoint and Excel, schedules each quality team member according to job urgency, material arrival, customer availability and the number of hours needed to perform the job at-hand.oCoordinates lodging for team members traveling out-of-state or performing jobs that require overnights.Assists warehouse supervisor(s) with staging materials for upcoming jobs by creating detailed listings and spreadsheets to outline and maintain inventory and supply needs.Performs work in a fast-paced environment where plans and schedules are ever-changing (due to weather, cancellations, worker availability and/or injury, etc.) and keen attention to detail is imperative.Maintains constant, direct communication with the quality team and customer service manager to notify of employee burnout or scopes of work our employees are uncomfortable with or unable to perform.Corresponds with customers throughout the entire quality control process; upholds and represents Pioneer Pole Buildings reputation and standard of quality by:oKeeping customers apprised of our scope of work  i.e., when work will be performed, how issues will be resolved/repaired or if scheduling changes occur.oFollowing-up with customers upon completion of a project/job to ensure satisfaction.oMediating discussions with frustrated or upset customers who are experiencing issues with their building in an empathetic and helpful manner.Walmart Distribution Center 7030  Pottsville, PAOrder filler May 2022 to April 2023Served as a team and detail-oriented member of the warehouse crew, picking products and fulfilling deliveries to help maintain and achieve the companys percentages per trip goal.Collected order notes, picked products and fulfilled deliveries in a precise and effective manner.Counted and stacked product accurately to fit on the trucks and move out of the warehouse safely and efficiently.Assisted new and existing team members during the picking process.Coordinated with other members of the warehouse team to make sure inventory was always in-stock.Completed and passed weekly computer safety tests.Hydro Extrusions North America  Cressona, PA hydro.comExtruder Jan. 2020 to April 2022Worked directly with Hydro supervisors to help produce quality aluminum/metal in a fast-paced and high-risk environment. Quickly adapted to safety requirements and learned how to run an extrusion press, managing a small team to consistently meet our production goals throughout the entire extrusion process.Participated in regular team meetings with leadership to discuss ongoing safety measures, production times and quality.Problem-solved and assisted in fixing issues with the press to avoid downtime and keep the production process moving efficiently.Paid close attention to detail when reading recipes and measuring tolerance to ensure high-quality product and outcomes for the customer.The Evans Network of Companies  Schuylkill Haven, PA evansdelivery.comPer diem specialist July 2018 to Dec. 2019Coordinated closely with agencies across North America to help solve day-to-day problems with over-the-road trucking. Analyzed all toll violations for drivers in our database and researched our system to match the appropriate case to each driver.Performed administrative functions, including filing paperwork, mailing invoices and document information in the companys in-house systems and Microsoft.Developed long-term business relationships with customers by keeping an open channel of communication about our services.Attended corporate meetings with all partner agencies to discuss transportation strategies, efficiency and how to cultivate progress and continued success.OTHER RELATED EXPERIENCEAvenues  Pottsville, PA avenuesofpa.orgMarketing intern Winter to spring 2018Assisted with the development and production of various marketing materials, including promotional brochures for events and newspapers/sponsorship ads. Helped the marketing team with event coordination and logistics.Schuylkill Chamber of Commerce  Pottsville, PA schuylkillchamber.comIntern Winter to spring 2018Planned and attended community events throughout the county. Assisted with clerical duties while working under the Chambers president and CEO and other members of the Chamber staff.Steve Moyer Subaru  Leesport, PA moyersubaru.comSales consultant/intern Jan. 2015 to May 2016Served as a customer-focused member of the sales team, maintaining positive relationships with clients. Regularly met and spoke with customers  on the phone, via email and face-to-face  to discuss and understand their needs both before and after purchasing a vehicle. Negotiated pricing and trade-in deals, striving to create a win-win situation for the dealership and the client.Took customers for test drives in new or pre-owned vehicles, reviewed vehicles key features and benefits.Entered customer data into the dealerships computer system, maintained buying status and managed appointments.Educated customers on vehicles and other products that could benefit their safety and prolong the lifespan of their car.EDUCATIONBachelor of Science (BS), Business Administration, Marketing and Management  The Pennsylvania State University Schuylkill campus May 2018Associate of Science (AS), Pennsylvania Business Management  Lehigh Carbon Community College Tamaqua, PA May 2015MEMBERSHIPS & COMMUNITY ENGAGEMENTHYPE (Helping Young People Excel) Committee (current member)  A Schuylkill Chamber of Commerce committee that exists to provide young people in Schuylkill County with a networking platform and opportunities for professional and economic growth, civic outreach and establishment of a collective social voiceStock Trader Foundation (current member)  Paid membership that includes coaching on how to successfully trade and earn in the stock marketMarch of Dimes, Penn State Berks campus (volunteer, 2016)  Served as a volunteer while interning with Steve Moyer Subaru

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