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Customer Service Operations Manager Resu...
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Title Customer Service Operations Manager
Target Location US-TN-Memphis
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Memphis, TN Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEI have been in management for over 25 years. I have lead some successful teams over the years. I am reliable and always ready to exceed the expectations of the day. I pride myself on having excellent customer service skills. I'm proficient with multiple software. Being a team player and training others to be team players is how I am always in top rank management. Being a confident leader is how I have secured some of the largest accounts. Having excellent verbal and written skills have allowed me to go from Key carrier supervisor to Operations Manager within 5 months of being employed by Homegoods. I have established processes and procedures that have improved our overall day-to-day operations. We are #1 in sales in our district . We also won an award this year for having the lowest in shrink. My inventory numbers were remarkable. I enjoy leading a successful team. I love being #1 . Authorized to work in the US for any employerWork ExperienceOperations ManagerHomeGoods-Collierville, TNDecember 2022 to PresentHireScheduleInventorySupervise 40 employeesGive daily task & ensure all tasks are completeProblem solveOver see shipping and receivingBeing in compliance in all safety rulesTrain develop all employees in different departments of the business. Coach train and Development department heads.Human resourcesPayroll (Kronos)Time managementMicrosoft, Google, Excel spreadsheet and other software Data entryDaily reports weekly reports filing paperworkPay outs, invoices, expense account controlShrink and damage controlCustomer serviceAssistant ManagerFamily Dollar-Memphis, TNMarch 2021 to September 2022Open and close storePayrollSchedulingLpInventorySalesSupervise customer service representativeEmailsCustomer serviceRegisterBankingAssistant ManagerCiti Trends-Memphis, TNFebruary 2020 to January 2021Cash managementInventorySchedulingManagement FreightSalesCustomer serviceSupervise sales floor and salespersonPayrollBankingBulk ManagerSprouts Farmers Market-Memphis, TNFebruary 2017 to May 2019Ordering productInventoryKeeping things cleanSupervising other employeesScheduleCustomer serviceOffice ManagerPink Veiwer-Memphis, TNJune 2016 to January 2017products from home from various companies. Giving honest feed back via emails and online conference calls and videos.Bulk SpecialistThe Fresh Market-Memphis, TNApril 2015 to June 2016Providing customer service to customers on nutritional facts of products. Storing products safely. Pricing and organizing products. Cleaning product bins and shelves. Scheduling and inventory. Helping in other areas of the store when needed.Face to Face business marketing for Bell SouthStarr Concepts-Memphis, TNFebruary 2006 to March 2008Providing existing customers with upgrades.Recruiting new customers and providing them with new services. Commission based only. EducationCollege in Christian MinistryLiberty University - RemoteAugust 2022 to PresentdiplomaWestside High SchoolAugust 1993 to June 1997Skills Word (10+ years) Windows Vista (10+ years) Microsoft office (10+ years) Bookkeeping 1 (10+ years) Event Planning (10+ years) Accounts Payable (10+ years) Office Management (10+ years) Recruiting (10+ years) Microsoft Outlook (10+ years) Operating Systems (10+ years) Assistant Manager Experience (10+ years) Assistant manager experience (10+ years) Freight Experience (10+ years) Payroll (10+ years) Computer Networking (10+ years) QuickBooks (10+ years) Project Management (10+ years) Communication skills (10+ years) Management (10+ years) Kronos (10+ years) Human Resources (10+ years) Accounts Receivable (10+ years) Employee Orientation (10+ years) Merchandising (10+ years) Oracle (10+ years) Interviewing (10+ years) Microsoft Excel (10+ years) Supervising Experience (10+ years) Operating systems Office management Customer service Marketing Presentation skills Direct sales Project management Human resources Inside sales Accounts receivable Talent acquisition Google Docs Accounts payable Social media management Customer relationship management Computer networking Sales Cash management Leadership Operations management Cash handling Profit & loss Supervising experience Cash register Mentoring Content creation Account management Hospitality Public relations Pricing Windows Restaurant experience Food handling Bookkeeping QuickBooks Typing Analysis skills Relationship management Property management Employee relations Guest services Restaurant management Accounting Retail sales Microsoft Word Microsoft Powerpoint Time management Microsoft OutlookCertifications and LicensesProfessional In Human ResourcesSenior Professional in Human ResourcesSHRM Senior Certified ProfessionalAdditional InformationSkillsExcellent customer service skills via telephone and in person. I can type 35-45 wpm. Great time management skills. Self motivated. Great leadership and Management skills. The ability to be trained in any position. Communication skills are superb. Word, Microsoft and other computer related programs I am proficient or better.

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