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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLEBaltimore, MDPHONE NUMBER AVAILABLESUMMARY:With 20+ years experience covering many aspects of Information Technology, my aptitude for tech, out of box thinking, and good problem solving allows me to learn quickly and continue to become a greater asset. My strong work ethic and hard work emphasize thisTECHNICAL EXPERIENCE AND SKILLS:Expert knowledge of Windows Client OS from NT4 through Windows 11 including registry, advanced troubleshooting, local policy, patch management, security management and remediationsExpert knowledge of Windows Server OS from NT4 through Server 2022 including registry, advanced troubleshooting, local policy, patch management, security management and remediationsExpert knowledge of Microsoft Active Directory, DNS, DHCP, DFS, AD LDS, Group Policy, including advanced troubleshooting and attribute editingExpert knowledge of SCCM / MECM through Current Brance including planning, site designs, installations, full administration and managment, reporting services, custom collections, software deployments, patch management, as well as advanced troubleshootingExpert knowledge of Windows OS deployment methods including BDD/MDT, RIS/WDS, Landesk, SCCM/MECM including automated custom image creation, user data migrations, operating system refreshes and upgrades, as well as portable CD/DVD/USB media creationExpert knowledge of Windows Server Update Services (WSUS)Advanced knowledge of Microsoft Office Suite including Project & Visio, including custom deployments, policies and configurations, support and troubleshooting, including regedits and moreAdvanced knowledge of SCOM through Current Branch including installation, configurations, full administration and troubleshooting, custom monitor creation and administrationAdvanced knowledge of Exchange 5.5 through 2016 including configuration, management, and troubleshootingAdvanced knowledge of MS SQL 2005 through 2022 including standalone and clustered server instance creations and management, granular permission delegation, and troubleshooting including Reporting Services (SSRS)Advanced knowledge of IIS through current including server and app pool configurations and troubleshootingExpert level knowledge of installation, configuration, management of Citrix XenApp 6.5 and XenDesktop 6Advanced knowledge of Citrix application and desktop publishing, content redirection, profile configuration and management, and internal components like PVS and storefront, management tools like Director and Studio, and client components like receiverAdvanced knowledge of Microsoft Certificate Authority including installation, configuration including custom templates, and PKI management using group policy and other methodsAdvanced knowledge of configuring and administering VMWare ESX 2.5 through 7.0, design and capacity planning of servers and clusters for high availability, including adding, removing, managing datastores and datastore clusters, vSwitch management, roles and permissions, and moreAdvanced knowledge of Hyper-V including configuration and managementAdvanced knowledge of software packaging and deployments, including packaging/repackaging custom/COTS applications, MSI editing and/or transforms, custom configs and/or user experiences, scripted silent installations, using tools like Orca, Wise Studio, AdminStudio and more, deployed with Group Policy, Landesk, SCCM and more Advanced knowledge of security aspects of Microsoft Windows, Microsoft applications, and a long list of custom and COTS software, including hardening and least privilege access, vulnerability managementAdvanced knowledge of antivirus & EDR security software including but not limited to Mcafee/Trellix, Microsoft Defender, Bit9/CarbonBlack, SentinelOne, Symantec Endpoint ProtectionExtensive experience with Windows based patch management, least privilege and security management, and vulnerability management and remediations using tools like Nessus for discovery, Group Policy and MECM for wide scale remediationsExtensive experience with other client/server side security software including VPN software, IDS, and firewall software including but not limited to CheckPoint, Cisco, Mcafee, Microsoft, Palo Alto, SentinelOne, SymantecExtensive experience with hardware troubleshooting and replacement of desktop and server hardware, primarily with Dell, Compaq/HP, and Lenovo desktops, laptops and serversExtensive experience with software troubleshooting including performance monitoring and tracing on Windows operating systems using tools like xperf and moreExtensive experience with Helpdesk / Service Desk / Tech Support environments, processes, customer serviceExtensive experience providing Tier 1/2/3 support for end users, management and C level, and white glove servicesStrong experience managing 2 factor authentication products including RSA, Onelogin, and OktaStrong experience with SNMP and physical server management with Dell OpenManageStrong understanding of networking and protocols and network servicesStrong experience with disk encryption including Bitlocker, Mcafee Safeboot, EPHD, PointsecIntermediate experience with AzureAD/EntraID on-prem to Azure sync processes with Dirsync/AADSyncIntermediate experience with Amazon, Azure in deploying, managing, and securing Microsoft Windows operating systems and storageIntermediate experience managing AzureAD/EntraID and O365 including users, groups, roles, licenses, and moreIntermediate experience with MDM management using AirWatch, Boxtone, Intune, and XenMobileEducation:GED Illinois Dept of Education 1995Employment:Senior Systems Engineer - SiriusXM RadioSept 2017 April 2024Full creation and management of all Windows Servers including Server 2003 through Server 2022, all Windows clustersCreating and maintaining Windows Server images using MDT, SCCM / MECM, VMWare and EC2 image templatesAutomated desktop image creation using scripts and custom task sequences with MDT and SCCMManual and automated patching and remediating security vulnerabilities from security scans or zero day exploits for Windows ServersFull design and configuration, installation, and administration of multi-site multi-domain Microsoft Active Directory, DNS, DHCP, DFS, Group Policy, LDS, including site topology, replication troubleshooting, advanced attribute editingSoftware packaging using batch, vb, powershell scripts, MSI edits and transforms, installer customizations, deployments using Group Policy and SCCMRegularly assisting deskside techs and desktop engineering with troubleshooting Windows 7/10/11, and many custom and COTS applications, registry modifications, group policy updatesFull installation and management of internal Microsoft Certificate Authorities (PKI), certificate templates, issuance policiesManagement of all Windows operating system EC2 instances and storage volumes in AWSResponsible for all deployments and configurations of Symantec Endpoint Protection and SentinelOne including full policy management, agent upgrades, troubleshooting and remediationsSuccessfully migrated Symantec Endpoint Protection to SentinelOne across all Windows serversResponsible for creation and management of all MS SQL standalone and clustered instances, all troubleshooting including connectivity, SSL, and SPN issuesHigh level support of MS SQL 2005 through 2022 including permission management and delegation, troubleshooting, SSRS configurations and troubleshootingManagement of multi-site multi-vCenter VMWare 6.5 and 7.0 environments of 100+ hosts including add/remove datastores, configuring datastore clusters, role and permission management, and moreOccasional management of multiple on-prem RSA 2FA servers, physical and software tokens, licenses, troubleshootingOccasional management of AzureAD and O365 users, licenses, permissions, and moreOccasional management of OneLogin and Okta for SSO and 2FAFrequently assisting Helpdesk and Tier1/2 staff with escalations and advanced troubleshootingFrequently tasked with any requests or escalations where no skillset currently existsNetwork Engineer - Crowell & Moring, LLPAug 2014 May 2017Creating and maintaining Windows 7, and Windows 10 desktop/laptop images using MDT and SCCMAutomated desktop image creation using scripts and custom task sequences with MDT 2013 and SCCM 2012R2Regularly assisting Tier1 and Tier2 techs with various troubleshooting Windows 7, and many custom and COTS applicationsResponsible for design, configuration, and full administration of Active Directory, DNS, DHCP, Group Policy, including AD site topology, replication troubleshooting, advanced attribute editingFull support of multiple SCCM environments (desktop and server) including migrating SCCM 2007 to 2012r2 including all endpoints, packages, collections, advertisements, and distribution pointsFull planning, installation, management of Citrix XenApp 6.5 and XenDesktop 5.6 supporting a 500+ user environmentInstallation and configuration of internal Microsoft Certificate Authority and automatic issuance via group policyExtensive software packaging and deployments including batch, vb, powershell, editing msis and transforms, customizing installersSupport and troubleshooting of SQL 2008/2012/2014 including Reporting ServicesResponsible for regular administration of Symantec Endpoint Protection used to on 300 serversMigration of Symantec Endpoint Protection to Bit9 across all endpoints and Windows core infrastructure serversConfigured and implemented full application whitelisting on all systems using Bit9 running in High Enforcement on 1300 systemsAssisted in building and migrating existing mixed telephony system to full Skype and Polycom IP phonesAssisted with migration from Avaya/Nortel phone system to Skype For Business 2015 backend, Polycom VVX501 Skype phones desk side, config and deployment client softwareResponsible for regular administration of multiple VMWare ESX 5/6 clusters including adding and managing datastores, vswitchesMigrated multiple SCCM 2007 parent and child sites to SCCM 2012r2 and 2016 current branchManaged all centralized configs for all Polycom phonesResponsible for all desktop and server patch management and software deployments with Group Policy and SCCMAdditional responsibilities changed daily and frequently tasked with tasks where no skill set exists currentlySystems Engineer - Randstad / The World Bank GroupSept 2011 - Aug 2014Responsible for creating and maintaining Windows Vista, Windows 7, and Windows 8 desktop/laptop images using MDT and SCCMAutomated desktop image creation using scripts and custom task sequences with MDT 2010/2012/2013. Captured image then created USB media to be used by techs to reimage systemsResponsible for smooth integration of many custom components into the standard Windows desktop imagesMigrating existing USB based imaging to SCCM OSD and Win7 refresh task sequencesExtensive and aggressive hardware testing and driver compatibility for all supported hardware models, primarily Lenovo ThinkPad, ThinkCentre, and ThinkStation models with some older Dell Latitude and Optiplex systems including boot and performance analysis with XPerf and other toolsReguarly assisting Desktop Engineering group with software package development and testing using Wise Studio and InstallShield Professional 2010Regularly assisting Tier1 and Tier2 support techs with various troubleshooting of Windows Vista, Windows 7, and many custom and COTS applicationsOccasional administration of Hyper-V and SCVMM 2008 clusters including node and system maintenance and system provisioningOccasional Active Directory administration including user/computer creation/updates with some client side troubleshooting of group policy and RSOP, and creating simple scripts to automate specific AD tasksSystems Engineer Actionet / US Department of TransportationJan. 2011 Sept 2011Daily responsibilities include software packaging and package deployment using multiple tools including but not limited to Wise Studio, InstallShield, SCCMComplete SCCM configuration and administration of central site and numerous child sites, including permissions and troubleshooting all client and server issuesResponsible for all distribution points, site boundaries, and all other SCCM infrastructure or configuration changes, with emphasis on remote site bandwidth concerns and package distributionWorking with Desktop Engineering on Windows XP and Windows 7 images and improving the processesCommonly tasked with application troubleshooting for manually installed and automated deployments across multiple sitesResponsible for configuration and deployment of Windows servers including dedicated application servers, load balanced web servers and clustered resources, and many non-standard configurationsExtensive use of winbatch, powershell scripts, and packaging tools for automating tasks or creating simple tools for simplifying existing processesResponsible for assisting Helpdesk staff with escalations and trending issue patterns to streamline operationsResponsible for analyzing existing support processes and develop new methods for reducing workloads, commonly involving creating new tools for simplifying common tasksFrequently responsible for creating documentation or instructions to be handed off to multiple levels of IT support including Helpdesk through Senior level engineersRegular Active Directory administration including creating and updating group policies, misc troubleshooting of computer site assignments, user/computer account updates and resetsSystems Engineer - IntelsatNov. 2006 Dec. 2010Daily responsibilities include Active Directory management including creating/modifying Group Policy, object (user/computer) cleanups, group policy creation/maintenance, Site maintenance, and troubleshooting issuesResponsible for planning and re-architecture of multiple AD forests and DNS domains to reduce complexity and consolidate services, also troubleshooting GPO, AD, and logon issuesResponsible for creating and maintaining all workstation and server images for all Microsoft operating systemsResponsible for all operating system deployment methods including evaluating and implementing alternate methods. Frequently using RIS/WDS, SCCM, Landesk, to deploy images created via scripted unattend or BDD/MDTCommonly tasked with application troubleshooting and software packaging for automated deployment across multiple sites and domainsResponsible for configuration and deployment of Windows servers including dedicated application servers, load balanced web servers and clustered resources, and many non-standard configurationsExtensive use of batch/vb/powershell scripting and packaging/scripting tools for automating tasks or creating tools for simplifying existing processesResponsible for assisting Helpdesk staff with escalations and trending issue patterns to streamline operationsResponsible for analyzing existing support processes and develop new methods for reducing workloads, commonly involving creating new tools for simplifying common tasksResponsible for installation, maintenance, and troubleshooting of multiple Citrix Presentation Server 4.0/4.5 farms including application publishing, client deployments, and troubleshootingResponsible for migration, configuration, and support of McAfee antivirus installations converting to a fully managed v8.x client with ePolicy OrchestratorResponsible for migrating existing Landesk systems management and patch deployment to automated WSUS managed by group policy and SCCM for systems managementDirectly responsible for consolidation and removal of over 500 Group Policies which and greatly reducing replicated Sysvol contentFrequently tasked with learning custom or COTS applications to migrate from legacy systems to newer hardware and operating systemsResponsible for planning and implementing new Operating System deployment methods including conversion to WDS and LiteTouch scripted Windows 7 deploymentsResponsible for most Microsoft IIS installations, configurations and troubleshooting. Including site and application pool customizations, error handling, and support of 3rd party software required for custom coded sitesFrequently responsible for creating documentation or instructions to be handed off to multiple levels of IT support including Helpdesk through Senior level engineersFrequently tasked with managing VMWare servers and clusters, datastores, permissions and moreResponsible for most software deployments involving all Microsoft operating systems including GPO and SCCM delivered software to desktops/laptops/servers or tandem deploys to Citrix hosted applications as wellSystems Engineer - Centech Group / U.S. Coast GuardNov. 2004 - Nov. 2006Responsibilities include design, build, and support of all Antivirus and Patch Management technologiesResponsible for creation, testing, and deployment of all software packages in CG HQ environment, including creation of all CG HQ desktop, laptop, and server images and deployment methodsBuild, configure, and support of Windows 2003 domain controllers and servers for HQ and all remote sites including creation and maintenance of all group policies, logon scripts, and various permissions/delegationsBuild, configure, and support of all DHCP, DNS, and WINS servers for HQ environmentExtensive analysis and troubleshooting of various server/desktop software/hardware and networking issuesBuild, configure, and support of Citrix Metaframe XP and current Presentation Server 4.0 farmExtensive use of InstallShield, Wise Studio, and SMS Installer to create scripts and small applications for automation of tasksBuild, configure, and support of IIS 6.0 servers to support intranet including troubleshooting FrontPage issues from web developers and site maintainersProvided escalation support for Desktop Support and IT Resource Center groupComplete build, configure and support of SMS 2003 site supporting 3600 workstations and 100 servers including advanced troubleshooting of SMS componentsBuild, configure and support of ISA 2004 Enterprise array including content filtering plug-ins (Wavecrest Software) and monitoring/administering all internet usageBuild and configure backend SharePoint 2003 Web/SQL serversResponsible for supporting 100+ servers supporting 4500+ user environmentResponsible for occasional SQL Server administration and creation of maintenance and backup jobsOccasional administration of McAfee IntruShield IDS when primary administrator is unavailableResponsible for assisting Desktop Support group with all software/hardware escalations and resolutions including developing and distributing domain-wide patches or fixesLaptop Migration Tech / Systems Analyst - YohIT / IntelsatSept. 2003 - Nov. 2004Primary responsibilities include analysis of traveling user hardware and software requirements to determine a cost and supportable solutionMigration of traveling users to mobile laptop platforms and ensuring minimal downtime and users comfort level with new equipmentProviding frontline Tier1/2 end-user support on all software and hardware related issuesUnder minimal supervision managed various operating systems and peripherals connected in a networking environment and responded to user requests for assistanceTroubleshoot PDA operations and configured mail/PDA sync functionsAssisting with designing and implementing standards and policies for remote and traveling users including mobile computing platformsBuilding and deploying mobile computing solutions for telecommuting and traveling users including migrating personal data and profile settings if neededAssisting Desktop Support Techs with laptop related issues and assisting with researching resolutions for complex issues relating to hardware/software configurations as well as escalating issues if necessary and monitoring for resolutionProviding desk side support for users including Active Directory administration of groups and policies, as well as troubleshooting/resolving local workstation hardware/software issuesCreating documentation for processes and procedures created related to mobile computing deployments and other desktop issuesTechnical Support III eSylvanNov. 2001 - Aug. 2003Technical Support: Level 1, 2 & 3 Support for eSylvans Java based learning environment including resolution of all escalated incidents in a timely mannerSolely responsible for all Desktop Support requirements including builds, deployments, repairs, and inventory/management/allocation of materials for 50+ employee environment including build and maintenance of NT4 and Win2k servers running IIS, DHCP, Exchange 5.5Creating software installation packages, software images, and custom autorun menus, instructional documentation, and other technical manuals for the eSylvan Classroom as well as any software or tools used by eSylvan staff including remote teachersHandling most Customer Support and Technical Support emails to/from customers and ensuring maximum of 24 hour turnaround for departmentAnalyzed procedures and performance to improve productivity and maintain very high levels of technical successIT Specialist - Leader AutomotiveSept. 2000 - July 2001Primary Customer Support contact for business customers including order entry and shipping/tracking of ordersCreating and analyzing reports of all company A/P, A/R, Shipping, Receiving, and Inventory to sure accuracy and improve efficiency and cost effectivenessAssisting with creation of all catalogs, brochures, and other marketing itemsAdministration of company web site, Exchange 5.5 email server, ISDN connection & gateway, building and maintenance of company computer equipment including Domain Controller and A+ CRM Database managementZone Systems Specialist - Bridgestone, IncJuly 1999 - August 2000Directly responsible for all 600+ Midwest Zone Retail Store inventory and profitability tracking including inventory reconciliationIncreased store profit by an average of 7% by training store staff in correct implementation of part numbers and other methods of increasing efficiency and profit through better store operationsAnalyzing and tracking all Midwest Zone Retail Store A/R, A/P, inventory, store transfers, payroll and other budgets to ensure national database accuracy and investigate store profitability when necessaryMaintenance of all Midwest Zone Office desktops, laptops, office equipment, and local MS Exchange 5.5 server including admin of Lucent Definity phone switch |
