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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Chesterland, OH Street Address
Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Organized and dependable candidate. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Business Development Client Account Management Promotional Support Customer Needs Assessment Upselling Sales Expertise Cash Handling Policy and Procedure Adherence Exceptional Customer Service Sales Forecasting Merchandising Knowledge Problem-Solving Skills Merchandising Understanding Excellent People Skills Customer Service Strategic Planning Merchandise Display Store Opening and Closing Time Management Relationship Building Sales Training POS System Operation Retail Store Operations Cash Register Operation Point of Sale Operation Sales Trends Stocking and ReceivingApr 2019 - Jan 2023Sales AssociateVillage Trends Boutique -Chesterland, OHIncreased sales revenue by building strong rapport with customers and recommending appropriate productsbased on their needs.Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.Achieved monthly sales targets consistently byimplementing effective sales strategies and maintaining a high level of product knowledge.PROFESSIONAL SUMMARYSKILLSWORK HISTORYMaintained accurate inventory records to ensureadequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.Oct 2018 - Dec 2018Sales AssociateBath & Body Works - MayfieldHeights, OHBoosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.Maintained accurate inventory records to ensureadequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.Utilized cross-selling techniques to introduce customers to complementary products, increasing averagetransaction size.Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.Managed returns, exchanges and refunds inaccordance with store policy.Increased sales revenue by building strong rapport with customers and recommending appropriate productsbased on their needs.Sep 2003 - Mar 2007Assistant Store ManagerBath & Body Works - MayfieldHeights, OHBoosted customer satisfaction by providing exceptional service and addressing concerns promptly.Enhanced store appearance for increased sales bymaintaining cleanliness and implementing strategic merchandise displays.Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.Increased employee retention, training staff in effective customer service techniques and product knowledge.Improved store operations by establishing clearcommunication channels between team members andimplementing efficient scheduling practices.Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.Built strong relationships with key suppliers, ensuring timely delivery of high-quality products at competitive prices.Provided support to store manager in budgetingprocesses, helping maintain financial stability for the business.Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.Apr 1994 - Jul 2003Store ManagerOld Navy - Mayfield Heights, OHIncreased store profitability by implementing cost-saving measures and efficient inventory managementstrategies.Improved customer satisfaction through staff training in customer service and product knowledge.Maximized sales by creating innovative visualmerchandising displays and store layouts.Developed a successful employee retention plan,reducing staff turnover rates significantly.Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.Addressed customer complaints promptly andprofessionally, resolving issues to maintain positive relationships with clientele.Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.Fostered a positive work environment by cultivating strong relationships between team members throughteam-building activities and consistent recognition of individual achievements. Approved regular payroll submissions for employees. Assisted with hiring, training and mentoring new staff members.May 1994High School DiplomaMayfield High School Cleveland, OHEDUCATION |
