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Laura GieslerPHONE NUMBER AVAILABLE EMAIL AVAILABLEObjectiveWith 9 years Consumer and Commercial Loan Origination and Operations experience, along with 16 years in the Banking Software industry, my goal is to obtain an Remote, full-time position that offers variety and interaction with people in a positive and helpful manner.mEducation Columbia College, Columbia, MissouriAssociate of Arts DegreeCurrent Employment Anderson County Voter Registration & Elections OfficeSenior Registration Clerk (06-2023 to present)ExperienceBANKING INDUSTRY (1978  2005)Consumer Loan Retail OperationsHeld the following positions within the department over a 6-year period:Loan Processing and BoardingPayment and Payoff ProcessingInsurance VerificationCollateral Perfection/Lien RecordingGL BalancingLoan Documentation ReviewLoan Documentation SpecialistReviewed all Consumer (included HELOC loans) and Commercial Loans for regulatory compliance, created spreadsheets to track loan exceptions, consulted with loan officers regarding loan documentation requirements prior to closing, acted as liaison between the main office and loan servicing center.Senior Business Banking AssistantProcessed Commercial Real Estate Loans from application through closing/funding, provided customer support services for business banking clients, developed and implemented loan processing and documentation checklists which improved productivity and greatly reduced the number of loan exceptions, trained new business banking assistants.BANKING SOFTWARE INDUSTRY (1986  2000)Loan Applications SpecialistTaught software application classes to clients in a classroom setting. Met with executive banking clients quarterly to discuss software design issues. Assisted bank management personnel with streamlining procedures to achieve maximum productivity freeing bank employes to cross sell products to customers. Met with Software Development Manager to explain design changes, helped to design data input fields and screens and reports to meet customer needs. Created software installation manuals and provided customer support during software upgrades.Software Conversion SpecialistPlanned and performed software conversions at client sites. Trained and supported tellers, customer services reps and loan officers for two weeks post conversion, which included resolving software conversion issues, and assisting bank management in defining and implementing tasks and procedures to improve productivity.Technical Publications ManagerDesigned, wrote, and published software manuals for all systems per programming specifications. Supervised technical writing staff, trained new hires, and evaluated staff performance. Edited documentation written by staff for consistency across manuals and ensuring adherence to department writing standards.Employers:Atlantic Bank of OrlandoFlorida National BankRiverside Bank of Central FloridaAmSouth BankSysteme CorporationCUSO Management GroupAlltelSkills:Microsoft OfficeMicrosoft OutlookAS400Verbal and written communication skills.Mindset:Believing in excellent work ethic.Providing outstanding customer service.Listening to customer needs.Planning and managing proactively.Desiring to always learn new skills.Communicating effectively and respectfully with co-workers to accomplish goals.Soliciting ideas from co-workers to improve productivity and services provided to clients.