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Click here or scroll down to respond to this candidateCandidate's Name
Goldsboro, NC Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEActively looking to secure a position as a Medical Records Auditor/Specialist, leveraging expertise in data management, customer service, and problem-solving to deliver valuable contributions to a healthcare organization. Articulate and detail-oriented Data Entry Clerk with extensive experience in healthcare settings Results-driven and motivated, with a strong desire to work closely with clients and healthcare patients to ensure compliance with relevant laws governing membership policies and procedures Proficient in proofreading with excellent customer service skills, devoted to providing every customer with a positive and memorable experienceWork ExperienceMedical Records AuditorDatavant-RemoteMarch 2024 to July 2024 Strong ability to navigate through various provider EMR and file systems to retrieve all required elements of a medical chart for patient list Maintain standards of Confidentiality to safeguard and protect Patient's Rights and comply with all HIPAA laws Respond to emails and requests for information in a timely fashion and meet deadlines Member Experience Advisor IRemX Specialty Staffing-Plantation, FLDecember 2023 to February 2024 Provided exceptional customer service to members, addressing inquiries and resolving issues in timely manner Ensured compliance with relevant laws governing membership policies and procedures by addressing member inquiries promptly at the initial contact, which reduced call handling time by 15% Improved time management by 30%, resulting in a 20% increase in member satisfaction scores Data Entry/Customer Service SpecialistCapgemini-El Paso, TXNovember 2019 to August 2023 Achieved 100% accuracy in data entry for quarterly reports, resulting in timely and accurate financial analysis for decision-making Reviewed and verified patient insurance coverage, including eligibility, benefits and authorizations for medical services to ensure accuracy and completeness of required information Improved operational efficiency by reducing turnaround time by 3 days, resulting in promotion Customer Service SpecialistSykes Enterprises Inc-Fayetteville, NCOctober 2017 to September 2019 Implemented forward-thinking strategies focused on addressing client needs and resolving concerns, maintaining elevated levels of customer satisfaction Increased consumer satisfaction by 10% through clear communication and strong problem-solving skills, leading to promotion to SME role within 6 months of permanent hire date Attended training sessions regularly to stay up-to-date on changes in banking regulations to coordinate with other departments to ensure efficient operations within the SME role EducationPostgraduate Degree in TelecommunicationsWake Technical Community College - Raleigh, NCAugust 2012 to January 2013Associate of Applied Science in Business Management and Administration Shaw University - Raleigh, NCSeptember 2011 to January 2013Skills Medical Coding Insurance Verification Microsoft Outlook Data Entry HIPAA Medical Records EMR Systems Microsoft Office Clerical experience Analysis skills SFTP Project implementation Salesforce CRM software EMR systemsCertifications and Licenses5936-14545034 / Medical Coding CertificationPresent1258-14545034 / Nursing and Patient Care Certification Present4735-14545034 / Pharmacy Assistant and Technician Certificate Present |
