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Click here or scroll down to respond to this candidateCandidate's Name
Fishers, Indiana, [Candidate's Name Street Address @gmail.com]Visa status-Green card holderSUMMARYOver 3 years of experience as a Salesforce Business Analyst and ERP in Salesforce with an In-depth understanding of Software Development Life Cycle (SDLC) methodologies like Waterfall, AgileExpert in conducting GAP Analysis, Strength Weaknesses Opportunities Threat Analysis (SWOT).Proficient in Requirement Management, including gathering, documenting, verification, validation, analysis, and design.Experienced with QA activities like test case walkthroughs, with expertise in conducting user acceptance testing (UAT), tracking/reports, queue management, and traceability matrices, and a good understanding of Bug Lifecycle.Extensive experience in Performing Analysis and Data Mapping from an Operational Data Store to an Enterprise Data Warehouse, Experience conducting User Acceptance Testing (UAT) and writing test casesStrong organizational and planning skills, ability to work well under pressure, result-oriented, self-motivating, and versatile in problem-solving.Skillfully used techniques like interviews, surveys, workshops, and JAD sessions by using design modeling tools like Microsoft Visio. Involved in creating various artifacts like BRD, functional specifications, Use Cases, UML diagrams, data mapping documentation, pre and post-RTM, weekly reports, etc.LINKEDIN PROFILE LINKEDIN LINK AVAILABLETECHNICAL SKILLSProgramming - C, C++Web Tools: HTML, Concepts - SOSL, SOQLSFDC, Gap Analysis, PowerBIMS Office Suite (PowerPoint, Excel, Word, Access), MS Visio, LucidChart, Adobe XD, UML sequence diagram scripting using IntelliJ Applications, JIRA, Smartsheets, SharePoint,Google Suite, SharePointEXPERIENCESenior Business Analyst McGraw Hill October 2022 - September 2023McGraw-Hill - Jersey City, NJMcGraw Hill is an educational publishing house that has 3 operating divisions (K-12 (US), Higher Education (US), and International (UK)) that were in focus for the new solution.The "Sales Enablement Project" / SEP is a new SFDC-centric web application to enhance the experience and process of searching for products (digital books) and their related documents (sales assets), and additionally enable an enhanced user-efficient method /web app of sending/sharing these product-related documents or product info documents with their external customers (called opportunities in SFDC ) who want to buy McGraw Hill products from the same portal while discovering products, thereby having designed an optimized click path for sales reps to conduct their sales without having to juggle between different tabs while firming up on potential customers(called leads in SFDC).The project's main goal was to improve the current conventional SFDC search experience of a sales rep on SFDC to manage his opportunities to see a suggested list of products and sales assets and share them with external customers efficiently and seamlessly. The sales rep can also see some live visibility/ insight around the usage of the assets used by the recipients. Other personas in focus were product/marketing teams, and sales managers to manage the organization of sales assets and operations of their teams.(This was a remote project with project team members in the US and PMO in the UK)Governed and conducted requirement analysis of 3 operating divisions (K-12, Higher Education, International) within the tenureAudit checked, followed updates, and clarified with stakeholders to consequently convene with developers on the United States sideCollaborated with stakeholders in the States and the United Kingdom to define features and integrationsSupervised and organized stakeholder workshops for all 3 divisions (K-12. US Higher Education, International) to gain consensus and sign off on requirements before migrating to JiraIdentified and analyzed (Elicited) user requirements, procedures, and processes to develop optimization strategies for the new solution.Analyzed operational data, surfacing insights and findings to support business and technical decisions.Architected User flow process models (on Visio) to demonstrate the working of various processes (or epics) that comprise the platformDeveloped an understanding of customer workflows to deliver precise recommendations for challenging problems.Converted and revised at an immense scale elicited User requirements to System requirements with Acceptance criteriaEngineered system flow process models and functioned as a liaison between the project team and development teams to drive clarified comprehension of system requirements through models and flowcharts.Performed extensive data mapping with given product data extracts and additionally mapped significant TO-BE data attributes with user stories, mapped process flows to relevant user stories in JiraImplemented Analysis between the three divisions (K-12, Higher Education, International) to identify gaps between current state and future state requirements that are crucial to completing the scope of the new platformExecuted MVP analysis with inputs from stakeholders (Minimum Viable Product) to mark features/requirements that are paramount in the first delivery of the solution. (using transitional vs transformational model)Developed comparative user story models between the three operating divisions (K-12, Higher Education, International) to interpret the level of differences to consider in the development process for the project teamExtracted reports from Customer's Salesforce instances to carry out high-level data mapping and create overview and insight documentation of the AS-IS state for the project teamAdministered and composed onboarding discussions and documentation for newcomers to the project teamSalesforce Admin Business Analyst Cengage February 2021-September 2022Boston, MACengage Group is an American educational content, technology, and services company for the higher education, K-12, professional, and library markets. It operates in more than 20 countries around the world. The Project was on the administrator Salesforce .com to monitor & categorize to meet different salesforce modules and customize the sales service and marketing modules to fit the customers and business needs.(This was a remote project)Managed timely flow of business intelligence information to users.Integrated to CRM system & ERP system Within these categories, several functional elements have been identified to support the delivery modelCoordinated with stakeholders to collect Requirements/User storiesMaintained a library of model documents, templates, or other reusable knowledge assets.Disseminated information regarding tools, reports, or metadata enhancements.Assessed programs to identify risks or problems to determine appropriate responses which were then communicated with senior leaders which will factor risk managementAnalyzing requests for new features or change requests by operations teamsCoordinate timelines during the development processEngaged with business stakeholders to gather/analyze requirements and map them to solutions that leverage Salesforce functionalityCollaborated with multiple departments to define CRM system changes required to meet business objectivesResponsible for driving the User Requirements / Functional Requirement WorkshopsSalesforce configuration such as custom objects, fields, custom formula fields, field dependencies, and look-upsMaintaining the integrity of the database, all data, report design, design implementation, and integrationConducted and Administered JAD sessions with Subject Matter Experts to obtain domain-level informationInvolved in converting User requirements into business requirements, functional requirements, and technical requirementsPresented and conducted functional requirement review walkthroughs with the designers, developers, and stakeholdersIdentified Use Cases from Business Requirements and created UML diagrams like use case diagrams and activity diagrams using MS-Visio for various stakeholders.Embedded Systems Developer Broadcast Wearables Private Limited (India) November 2017 - August 2018The project was to create a Bluetooth protocol communication approach between various devices interfaced to transmit information from multiple devices to the microcontroller and consequently use this approach to control and manipulate electronic operation using the microcontroller through a mobile device/PC.Interlinking wireless microcontroller (MCU) CC2640R2F Texas Instruments processors to establish Bluetooth Low Energy (BLE) communication and Universal Asynchronous Receiving/Transmitting of data with Raspberry Pi 3 modules to create Bluetooth low energy applications supporting high-speed mode.Analyzed design and determined coding, programming, and integration based on general objectives and knowledge of the overall architecture of the product or solution.Assessed code during the testing stage to determine potential glitches and bugs.Designed, developed, and implemented firmware to support embedded system product concepts.Interfacing ESP-32 microprocessor to connect serial integrated chip micro size cameras using Inter-Integrated Circuit (I2C) communication interface protocol, which would be then integrated onto wearables.Configuring and Developing routing and communication and audio data exchanges between (SAMA5) high-performance, ultra-low power Arm Cortex-A5 core-based microprocessors (MPUs) and Raspberry Pi 3 to connect MEMS (microelectromechanical systems) microphone using a 3-wire protocol for audio device data transfer and connection.Designed project related to image processing and embedded systems using the Internet of Everything (IoT), OpenCVEducation-*December 2021 Indiana University Purdue University Fort Wayne Fort Wayne, IN-Master of Science Computer Science*September 2017 Osmania University India-Bachelors in Engineering Electronics and Communication |
