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Click here or scroll down to respond to this candidateomerSKILLSResearch AnalysisEmployment LawPPO/HMO administrationMediation & AdvocacyBenefit verification.Mortgage/Bank/ForeclosureAcademic AdvisingCall CenterEligibility SpecialistStaff Recruitment & RetentionEmployee RelationsManagementCustomer Service/RelationsTechnical TroubleshootingSalesforce (SaaS)Non-Profit DevelopmentMedicaid/MedicareZOOMOrientation & On-BoardingTraining & DevelopmentOrganizational DevelopmentAdministrative AssistantAccounts Payable/ReceivableSocial/Human ServicesEducation AdministrationMicrosoft TEAMZendeskEducation & CertificationCleveland State University Graduated; December 2008Bachelor of Arts -Urban Administrative Services with focus on Public AdministrationNegotiation and Conflict ManagementManagement of Urban and Non-Profit OrganizationProposal WritingOral CommunicationLorain County Community College Graduated: December 2008Associates of Arts/Associates of Applied Science in Public Administration ( 2 degrees)Organizational DevelopmentHuman Resources & Volunteer ManagementState and Local GovernmentBudget and Finance Communication OrganizationsCOOKS CHILDREN HOSPITAL FORT WORTH TEXASEpic Training Program Coordinator -October 2022-2024oSupports all operational aspects of the organizations and assists with ensuring credentialing associated with each position.oEnsuring high quality, efficient and effective day-to-day operations.oActs autonomously to manage all Epic technical and operational aspects and activities related to the organizations learning management system (LMS).oServes as the department liaison to the system LMS team and is responsible for supporting the department during LMS upgrades and enhancements.oDemonstrates a highly competent, organized and detailed orientation with a personable demeanor.oPrioritizes work and provides timely assistance to customers. Classroom Epic training registration for all transferred and new employees assisting with credentialing.oEducate departments on all updates associated with Epic credentialing.oProving customer service for internal and external clientsoData Entry of all information associated with application tracking to assure accuracy.oResponding to employee request for verifiable documentation of the completed assessments and testingPAYCOM GRAPEVINE, TEXASAdjustment Specialist -10/ 2021-06/2022This position completes research, amendments, and payments related to a prior period adjustment (PPA) under close supervision and guidanceThe objective of the role is to efficiently and accurately complete tax amendments, original tax returns, and research and resolve agency tax issues related to PPACORELOGIC IRVING, TEXASSr. Associates, Operations Services 06/2020- 10/2021Remote-COVID-19Conducts research of data. Leverages all available resources, such as existing databases, third party sources and/or public information on the internet. Utilizes tools to analyze, query and manipulate data according to defined business procedures. Extracts and enters appropriate data onto application, other form, or database.Process payments which may require reporting, payment processing, reviewing incoming bills, identifying, and disbursing bills for system input, reviewing reports from mortgage companies to check for missing payments, matching bills to checks, extracting system data and forwarding to clients, determining mailing process, and preparing information and check requests for supervisor to allocate funding.Performs clerical duties, such as maintaining simple to complex files, searching, and investigating information contained in files, processing departmental documents requiring knowledge of functional operations and entering report results into tracking system.WESTAT ROCKVILLE, MARYLANDField Interviewer 08/2019-12/2019Remote ContractualAssess buildings randomly selected to determine eligibility through computerized rubric questions.Identify a respondent to provide details and characteristics associated with utility usage on building.Administer computerized (CAPI) data collection confirming certain characteristics associated with building to assure accuracy and data integrity.Transmit and document details regarding the data provided in order to submit to via uploading through transmission in CAPI.Detail progression on case files and then tag as completed FedEx all documentation to home office.KENT HOME SERVICES- GRAND RAPIDS, MICHIGAN06/2018 05/2019Remote Administrative AssistantAssist clients with schedule confirmation and requested inquiries regarding appointments.Scheduling and documenting through Outlook to sales team.Outbound calling to confirm and book appointments through internet leads.Data entry requires accuracy and detailed skill sets to assure location of appointments.Send email confirmation to client and follow through with Sales team with any last-minute changes.EDUCATIONAL TESTING SERVICES PRINCETON, NEW JERSEY03/2015-08/2023RemoteAssist with grading students state testing (National Report Card)Scored and rated English and Language Arts subjects.Scoring based on a rubric system to indicate student has followed required metrics.Rated grades third through fifth with exceptional scoring for eleventh graders.Submitted scoring through database system associated with Adobe.PEARSON EDUCATION IOWA CITY. IOWA03/2019-05/2021-12/2021-RemoteAssist with grading students state testing (National Report Card)Scored and rated English and Language Arts subjects.Scoring based on a rubric system to indicate student has followed required metrics.Rated grades 9th and 10th with exceptional scoring for eleventh graders.Submitted scoring through database system associated with Adobe.WESTAT ROCKVILLE, MARYLANDAssessment Administrator 2017-2019RemoteAssist with set up and break down of computerized assessment.Administered instructions pertaining to assessment on procedure and protocols to testing.Monitor students during assessment and assist with inquiries upon request.Inventory students, computers and supplies to assure accountability of all testers.Verify and cross reference the different types of assessments whether paper and pencil or computerized takers.Data Collection 11/2016-1/2017 -ContractualRemoteContact household to schedule a visit to interview to assess participation.Administered instructions pertaining to questionnaire to determine eligibility.Monitor patron after setting up computer for questionnaire to assure completion.Perform specimen for lab submission is applicable to questionnaire and participant.Submit all information and documentation to supervisor for authenticity upon completion of questionnaire.ReferencesTamara Jones Teacher (Professional)6103 East Meadow Farm LaneLorain, Ohio 44053PHONE NUMBER AVAILABLE/tammee2004@yahoo.comEileen Keener Manager (Professional)Lorain County Community College- Library Center1005 North Abbe RoadElyria, Ohio 44035PHONE NUMBER AVAILABLE/ EMAIL AVAILABLEKurt Patterson Professional/PersonalP. O. Box 1352Coppell, Texas 75019PHONE NUMBER AVAILABLE / EMAIL AVAILABLEOf NoteProfessional Development:National Career Development Association (NCDA) June 2021American Society for Public Administration (ASPA) July 2014National Association of Professional Women (NAPW) 2014 |
