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Click here or scroll down to respond to this candidate1430 SW 1st street Miami, Florida 33135 U.S.APHONE NUMBER AVAILABLEEMAIL AVAILABLECandidate's Name
ObjectiveTo develop and equip myself with upcoming Technology, solutions by working in an organization of repute which is oriented in this field. Willingness to learn new technologies depending on the companys requirements and advances in rapidly growing field of computers.WORK EXPERIENCEWorked with Orange Business ServicesAs a Program Manager Aug 2017 November 2017Working with a team of qualified professionals on Windows Technologies for customers for which I am accountable from Incident Management, Aligning IT with business needs of customers and technical readiness perspective. Responsibilities includesHandling escalations on Directory Services related IssuesAccountable for on-time implementation of all RFCs, the Service acceptance and support project in case there is no Project Manager.Escalation Authority empowered to escalate to higher levels of management.Proactively identifying and resolving blocking issues.Helping business achieve their goals.Providing inputs to the developer team for filing Bugs and registering solutions.Building knowledge base and adding to the Best practices and known issues with windows products.Ensuring SLA to be met for Incidents.As a Senior Specialist Support Engineer- (Directory Services & Networking CMRM) Jan. 2011 Aug 2017Managing and Supporting Windows clustering Environment (Active Directory, VMWare, Storage, Performance etc) for Orange Business services customers.Managing and Supporting customers like Thomson Reuters, VISA, P&G, Emirates, Delta Airlines to name a few. Support includes complete windows platforms including Active Directory, VMWare, Networking, Storage etc.Group Policies, Account Lockouts, slow logon, slow boot, FSMO, Trust etc.Day-to-Day Maintenance Built Server Templates, Performed Snapshots and Cloning critical Virtual Machines. Installed and maintained numerous virtual machines consisting Microsoft, NetWare, and Linux Product Operating systemsMonitoring, Troubleshooting, Management, Maintenance of Local Area Network (layer 2 & Layer 3 Switches)Terminal server 2003/2008/2012.Configure and manage DNS, DHCP.Working on Root cause analysis for issues encountered.Fixing core windows 2008, 2003 & Windows XP Operating System issues.January 2008 January 2011Responsible for generating and presenting monthly customer reports including availability reports, outage reports, traffic reports with IPVPN and MPLS network performance, coordinating transaction monitoring processTo monitor and evaluate usage and traffic management services by production of reports documenting the network service levels, compared to the contractual SLA, checking the appropriateness of the services subscribed and their usage, and doing trend analysisTo analyze the operation of corporate network and to report on Quality of Service (round trip delay, packet loss), to submit and manage correction or improvement plans in terms of upgrades etc. as and when necessaryMonitor service performance and track chronic cases and work towards improving the affected services by provide feedback to Primary CSMTo manage failures and planned maintenance in order to minimize the impact on operational services on customer services and play an active part in escalationsActively assist in data integrity and produce the root-cause analysis report for the customer in case of any prolonged outages if required and suggest improvement plans where ever possibleInvolvement in short term customer related projectsCoordinating with help desk team for any chronic issuesTraining and mentoring the new joinersAchievementsWinner of the Flare award for second quarter 2010 (Employee of the Quarter)Nominated and earned the Local Achievers award twice during the tenureAutomation projects undertakenAutomated variance report for 26 customers in Service Operations leading to the reduction of 6 to 8 minutes per incidentPart of Operation performance review team collated data related to performance of Gurgaon Centre managers and analyzed and forecast their level of engagementDeveloped the connection list macro Connection list macro updating for customers with more than 1000 connectionsAutomated the On time delivery of the reports, tracking the date of the delivery of the reports in the teamInvolvement with cross functional teams in terms of automation and creation of MacrosWorked with IBM DAKSH as a Senior Executive OperationsApril 2004 Jan. 2008Analyzed, cross checked and processed the billing claims made by the Doctors and Insured membersInvolved with the Quality Team to maintain and ensure the quality on committed level.Personal Strengths:To mix up socially and easily get adapted to circumstancesReceptive to suggestionsAbility to think critically, evaluates situations, make decisions and solve problemsProfessional Qualifications: -Cisco Certified Network Associate CCNAITIL Foundation Certificate in IT Service ManagementSTG Certified E-Business Application Development ProfessionalSoftware Technology Group International, New Delhi May 2000- July 2001Educational Qualification: -M.Sc (IT) MAHE (Manipal Academy of Higher Education- Sikkim Manipal UniversityPost Graduate Diploma in Information Technology MAHE (Manipal Academy of Higher Education)Master of Arts (Economics) from Annamalai UniversityBachelor of Arts from Delhi UniversityCandidate's Name |
