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Candidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Beverly Hills, FLSUMMARYDedicated Medical Office Management diploma holder with 4 years of healthcare experience seeking a Medical Front Desk Specialist role. Skilled in patient education, maintaining records, and providing support in a patient care setting. Proven ability to enhance patient experience and streamline operations through effective communication and documentation.WORK EXPERIENCEDaVita Ocala, FLPatient Care Technician (PCT) Dec 2022 - Present Provide assistance with dialysis procedures, prioritizing patient comfort and safety to garner positive feedback. Monitor vital signs and communicate any changes to facilitate prompt medical interventions and enhance patient outcomes. Educate patients about their treatment plans to boost comprehension and adherence to prescribed medical regimens. Ensure meticulous maintenance of patient records, upholding stringent data integrity and adherence to healthcare regulations.Spectra Force TechnologiesAssistant Operations Manager Jan 2022 - Apr 2022 Conducted comprehensive research on healthcare exchanges to align with patient medication needs, ensuring tailored healthcare solutions. Identified and utilized local resources to facilitate patient access to necessary assistance, enhancing patient support services. Documented patient interactions and call outcomes using SharePoint and various CRM systems, maintaining accurate and up-to-date records.McLane Company Ocala, FLStocker Apr 2019 - Jun 2020 Organized inventory within designated areas to streamline product selection processes. Maintained an orderly environment in the repack room, ensuring efficient access to merchandise for selectors. Sitel Ocala, FLAgent Aug 2017 - May 2019 Provided comprehensive customer service support for credit union members, addressing inquiries and resolving issues related to bank accounts and financial services. Utilized both softphone and hard phone systems to effectively manage and route incoming calls to the appropriate departments or personnel. Maintained professional communication and problem-solving skills to enhance member satisfaction and support financial service operations.EDUCATIONICDC CollegeDiploma in Medical Office Management, Medical Office Management Culver City, CANov 2014 - Jul 2015VANGARD HIGH SCHOOLHigh School DiplomaOcala, FLCERTIFICATIONSFirst Aid CertificationDriver's LicenseCPR CertificationPharmacy Technician CertificationSKILLSIcd-9  Skillful  Medical Office Experience  Expert  Medical Office Management  Experienced  Dialysis  Expert  Medical Terminology  Experienced  Medical Administration  Experienced  Bookkeeping  Skillful  Typing  Expert Anatomy  Experienced  CPR  Expert  First Aid  Skillful  Microsoft Windows  Experienced  Appointment Scheduling  Experienced  Sales  Expert  Communication  Expert  Customer Service  Expert  Computer  Experienced  Patient Monitoring  Expert