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Click here or scroll down to respond to this candidateCandidate's Name
Customer Service/ Retail ManagementStreet Address Whites Ln., BNewport News, VA Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLETo obtain a Management/Supervisory position that will enable me to utilize my strong organizational skills, ability to work well with others and where I can effectively utilize my expertise in human relations, project management, and staff recruitment and retention. Ability SummaryOver 16 years experience organizing, prioritizing and working under extreme work pressure, heavy workload and deadlines in Retail Management and Customer Service. Work ExperienceTravel Coordinator & Administrative AssistantVacation Village Resorts - Newport News, VAAugust 2023 to Present-Travel agents sell travel services to their clients for upcoming trips. This can be in the form of vacation packages, accommodations and transportation. Once these items are selected, the agent puts each of these pieces together to create the client's requested trip. The agents work as a middle man between the client and the supplier of travel services.Sales Product SpecialistCMA's Williamsburg Ford - Williamsburg, VANovember 2021 to July 2023Front Line Sales RepresentativeKing's Creek Plantation - Williamsburg, VAMarch 2019 to August 2020Server and TrainerRuby Tuesday - Williamsburg, VAApril 2016 to April 2020ServerChili's - Williamsburg, VAJuly 2015 to April 2016ServerHoney Butter - Williamsburg, VAJuly 2015 to January 2016- I ensure that patrons have an enjoyable dining experience by providing quality customer service. I work in the front of the house taking orders, serving food and drinks, and removing dinnerware from the table in a timely manner. Assistant Store ManagerWalmart - Williamsburg, VAFebruary 2012 to December 2012Front DeskTravelodge KW Hotel- Williamsburg, VAJune 2011 to February 2012Assistant Manager RetailWal-Mart - Havelock, NCApril 2007 to October 2010-Directed and supervised employees in the Fresh Foods and Consumable Departments. -Trained associates in sales, inventory-taking, reconciling cash receipts, and performing quality services for customers.-Scheduled, hired, trained, and evaluated personnel; promoting, firing and holding associates accountable when appropriate. -Assigned employees to specific duties, follow up, execution and accuracy.-Enforced safety, health, food regulations, policies and procedures.-Established and implemented policies, goals, objectives, and procedures my departments and surrounding areas.-Planned and coordinated advertising campaigns, sales promotions, and prepared merchandise displays as advertised to maximize sales.-Examined merchandise to ensure that it was properly displayed by plan, and pricing/ signing was accurate; also promoting savings to drive sales.Customer Service RepresentativeConvergy's - Jacksonville, NCFebruary 2006 to December 2006-Conferred with customers by telephone to provide information about products and services, and to make corrections to account.-Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.-Checked to ensure that appropriate changes were made to resolve customers' problems and referred unresolved customer grievances to designated departments for further investigation.-Obtained and examined all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions, government holidays, and office hours/ locations. Sales AssociateSears, Roebuck & Co - Morehead City, NCMarch 2003 to October 2005-Greeted customers and answered questions regarding the store and its merchandise.-Described merchandise and explain use, operation, and care of merchandise to customers.-Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires. Also demonstrated use or operation of merchandise.-Computed sales prices/slips, sales contracts, special orders, total purchases and received and processed cash or credit payment.-Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.EducationDiploma in CurriculumOlean- BOCES2001AwardsPerfect AttendanceWalmartOctober 2007Certifications/LicensesVA Food Safety AdministrationVA Food Safety CertifiedJune 2012 to June 2017 |
