Candidate Information Name Available: Register for Free Title Director, Client Services Target Location US-NJ-Nutley Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
Search 2 million Resumes Keywords: City or Zip:	Related Resumes IT Engagement Director/ Client Services Director Ramsey, NJ Customer Service Client Relations Manhattan, NY Financial Services Creative Director Brooklyn, NY Client Service Account Manager Manhattan, NY Client Services Financial New York, NY Client Service Financial Planner Manhattan, NY Business Development, Inside Sales, Account Client Services Yardley, PA

Candidate's Name
Street Address  CENTRE STREET, UNIT 1NUTLEY, NJ Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEExperience SummaryResults-driven Account Manager with a proven track record of exceeding client expectations and driving revenue growth. Possess a solid background in managing key accounts and fostering long-term client relationships, leveraging strong communication and problem-solving skills to ensure client satisfaction. A keen understanding of the intricacies of customer service, adept at identifying opportunities for upselling and cross-selling, contributing to increased profitability. Ability to collaborate across departments and provide timely, effective solutions, while delivering exceptional account management services. Committed to maintaining a high level of customer satisfaction and optimizing operational efficiency, bringing a strategic approach to customer service that aligns with organizational goals.EducationKean University, Union, New JerseyB.A., Communications, May 1993ExperienceBurrelles Information Services, Livingston, NJ October 1994  June 2024Industry- leading, fully Integrated SaaS media intelligence firm Director, Client Services 10/2017  6/2024Top performing Senior Client Services Account Manager recognized for client retention and renewals 2018-2023, exceeding retention goals by 40%. This success was achieved through building strong client and team relationships and ensuring clients needs were always met.Served as strategic advisor to enterprise clients, including C-Suite level executives for Fortune 500 and Fortune 1000 companies, spanning industries such as energy, health care, fashion and consumer products, to monitor account health, establish goals and set benchmarks for success.Spearheaded on-boarding seminars, webinars, and educational tutorials for new and existing clients remotely and in person, ensuring clients full SaaS platform adoption and optimization.Created and implemented procedures for new clients, reducing write-offs during on-boarding by 70%.Led initiatives, including QBRs, to monitor account health and client specific KPIs, to identify and remediate the strengths and opportunities for media campaigns and maximize client ROI.Strategized on new business and expanded footprint into existing accounts, while setting up and cross- selling full suite of products.Expertly handled and brainstormed with clients on a live engagement chat platform. Supervisor of Regional Services 8/2011  9/2017Senior Account Manager 7/2007  8/2011Account Manager 5/2004  7/2007National Account Administrator 5/1999  5/2004Client Relations Manager 10/1994  5/1999References furnished upon request.