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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLESummarySkilled ambitious business professional with superb customer satisfaction.Professional ExperienceACE Parking Sky Harbor AirportCustomer Service & Training Manager Implemented a review and respond process for all customer inquiries from emails, Zendesk, & surveys Investigate negative customer feedback relating to employees, present finding to management team todetermine action. Perform monthly customer service meeting to discuss previous months performance and address topquestions/concerns from customers. Use customer feedback, site observations and transaction data, determine action items to improve thecustomer experience. Prepare annual Customer Service plan for the City of Phoenix Implemented an orientation process by coordinating with recruitment and management team to conductbi-weekly or as needed for new hires. Conduct and track trainings pertaining to customer service topics and safety. Conduct annual customerservice training in conjunction with ACE corporate & City of Phoenix. Update operations manual to reflect current policies and SOPs.Ajilon HealthcareTalent Attraction Specialist 09/2021 - CurrentSeek qualified applications through different sourcing strategies such as Linked-In, Indeed and ATS.Determines applicant qualifications by interviewing applicants, analyzing responses, and verifying references.Evaluates applicants by discussing job requirements and applicant qualifications with managers to determine the best fit for them.Full follow up with candidates going through the onboarding process.Aerotek - Professional DivisionRecruiter 03/2020 - 08/2020Seek qualified applications through different sourcing strategies such as Indeed and Career Builder.Determines applicant qualifications by interviewing applicants, analyzing responses, and verifying references.Evaluates applicants by discussing job requirements and applicant qualifications with managers to determine the best fit for them.Full follow up with candidates going through the onboarding process.Aerotek - Southwest AirlinesPhone Screener 06/2019 - 03/2020Send email blasts and call each candidate to let them know how to fill out the formal application that I have sent them, and what to expect for the interview processFollow up and schedule calls with each applicant to go through their application and read through the required questions and open-ended questions to determine eligibility for the desired positionAfter completion of the interview I determine whether to move that individual forward in the hiring processCarefully audit all interviews performed for quality, formatting, and language/grammar purposesBishco LLCCustomer Service Representative 01/2018-02/2019Providing quality customer service by adhering to company standards while handling customer inquiries.Educating new and returning patients on all products while participating in ongoing education and professional development.Assist patients with choosing the right products according to their ailments and verifying patients allotment.Uncovered a six figure product shortage among the team.Weekly and daily inventory reconciliation.Consumer CellularTeam Support Specialist 01/2015-12/2017Communicate effectively to resolve technical issues both internal and external.Handle customer service requests while ensuring customer retention and satisfaction.Sell new or additional services, billing and account research, assisting with service or equipment issues, dispute resolution, port activations, and equipment or service changes.Maintain knowledge of commonly used concepts, practices, technology and procedures within the cellular industry.Follow company policies for products, services, billing, collections, warranty and sales procedures.Ensure customer information stays secure, and confidential.ConvergysTeam Leader 09/2012- 12/2014Develop and coach associates according to company procedures.Communicate effectively with both associates and upper management to meet deliverables.Manage timecards and attendance while following HR procedures.Review financial statements, sales activity reports, and other key performance indicators.Monitor and track project milestones and deliverables.Perform individual evaluations; ensuring associates are adhering to quality expectations.Education HistoryCentral High SchoolHigh School Diploma |
