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Title Customer Service Technician
Target Location US-NJ-Jersey City
Email Available with paid plan
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EMAIL AVAILABLECell: PHONE NUMBER AVAILABLETo obtain Quality Lead position within the Electro-Mechanical field (ISO Street Address :2015 standards)that will utilize in receiving inspections, Final Inspections and In-Process Inspections areperformed on commodities ordered and received, also customer service technician role, analyst skills whileoffering the opportunity for advancement.WORK EXPERIENCE:January 2024 to PresentPrecision Graphics Inc.[Manufacturing Custom Printed circuit boards & products]Customer service Technician & QA (AS9100D & ITAR)Responsible for handling returns from customer and supplier quality.Responsible for maintaining the calibration of equipment, stamp and associated ESD controls.Performing lead position and is a key contributor to decisions on product quality.Major role in being a backup to all the other functions in the Quality department: Quality Inspector, Quality Supervisor and Quality Manager duties.Responsible for the RMA procedure from customer complaints to verifying defects to corrective action to closure.Able to request necessary changes in job/engineering documentation and fill out necessary forms on paper and digital.Handling non-conforming materials, Incoming inspections and assisting with supplier evaluation & re-evaluation.Also issuing SCAR and dealing with purchasing and supply chain to facilitate.Complete working knowledge of x-ray equipment.March 2004 to Sept 2023Mistras Groups Inc (formally known as Physical Acoustics Corp.)[MANUFACTURING SOUND TECHNOLOGY & SAFTY ENVIORNMENT SYSTEMS]Sr. Quality Control Lead (ISO9001-2008 & now 2015 standards)Duties PerformedPerformed in Process and final inspection on thru hole, SMT printed circuit boards assemblies, NEMA enclosures, Industrial Computer Chassis, Sensors, Preamplifiers, Ultrasonic Scanners, software, hardware and cable assemblies adhere to Quality standards,Conducted Quality control inspections on Incoming materials, In-Process productions and Final Inspections on finished products,Followed ANSI /ASQ Z1.4 Standard, AQL (Acceptable Quality Limit), ANSI/IPC-610-C (Class-III), J-std-001, Intrinsically safe Standard Global (ATEX & IECEx, UL CSA) and IP65 & IP66 (Ingress Process solid dust and water resistance), ISO9001:2008, AS9100, AS9110 for quality check,Handled blueprint reading, Schematics drawings, wiring diagrams, mechanical drawings & assembly procedures with confidence,Utilized precision measuring instruments such as Calipers, Micrometers, and other basic hand tools to ensure product specifications as required,Conducted inspection on all measurement equipment for calibration like soldering Irons, humidity control & Anti-Static equipment, and assigned unique identifications for new assets of company,Collaborated with cross-functional teams to resolve quality issues and implement corrective actions,Worked with Quality Manager, Production, Sales, Customer service, and Purchasing Departments to move non-conforming materials through the MRB process,Documented online inventory transactions and maintained inspection records on various Databases and IFS application under ERP software systems,Organized & stored completed final Projects records, finished travelers, surveillance and services reports on PC,Developed & maintained travelers, work orders and MSDS (manage safety data sheets) on PC,Analyzed various types of documents related customer projects before shipments,Performed final Inspection by Checklist, company issued controlled documents as per international requirements as followed:-EC Declaration of Conformity (CE Marked for Europe),-Intrinsically Safe products certifications. IEC (International electric commission) testing procedures &certifications.-Declaration of certifications (D of C), Calibration certifications & Certificates of conformance for allcustom products as per contracts,Coordinated Pre-audit Certification planning with members of production & management,Conducted Internal audit, ESD program, and mange product-process audits within QMS,Responsible for audit engineering control documents and production control documents twice a year,Created, wrote and executed work Instructions (when required),Was responsible to train newly hired employees in the quality department by planned job responsibilities and overseeing task prioritization,Implemented training procedures to improve knowledge for inspectors and utilized cross-training methods to maintain productivity during absences of employes including quality manager.Projects, systems, software and sensors worked on:Mistras Product & System Divisions Produce & Monitorin:Acoustic Emission (AE), Ultrasonics (UT), NON-Destructive Technologies (NDT-NDE), AcousticMonitoring systems (AMS), Vibration systems, Softwares, and Sensors.Acoustic Emission systems & Software; VDOT project, GWB Bridge, Texas WindMill, Texas Turbine Blade monitoring company, Korea nuclear power plant, Duke Energy, Dominion Energy, Florida Power & Light, Lockheed Martin, Loose monitoring system,Ultrasonic Technologies systems & Software: Chevron, Exxon, Mobil Oil & Gas Industries, Weld ship Corp., Westinghouse electric company, Pratt & Whitney, Ionix advance Technology,Acoustic Monitoring Systems & Software: Siemens energy plant. Blade monitoring system. Hongkong Sino Dynamics, Japan Machinery Company,Finalized Custom Projects: (Approx: 1.6 million shipments every month)2000 to 2003Tycom Undersea Photonics inc. (formal known as Tyco International Inc)QC Inspector: In process & Final Inspector: (ISO9001-2000 Standards)[MANUFACTURING AMPLIFIER (under water DATA TRAVELSYSTEM) FROM FIBEROPTIC CABLES & LASORASSEMBLIES]Reviewed receiving, in process and final inspections of materials, custom computer chassis and equipment made by City and government departments of domestic and international level,Reviewed certificates of compliance or test reports to determine validity; Analyzed commodity test data and wrote evaluation reports,Located and approved independent testing facilities areas Amplifier and Production Pump Department;Reviewed Customer specifications for Welding, Post Weld Heat Treatment, NDE requirements and advised Sales & Engineering (if required),Performed chemical analyses, physical testing, and performance evaluations like epoxy, flux material,Demonstrated continuous effort to improve operations, decrease turnaround times, streamline work processes, and worked cooperatively and jointly to provide quality seamless customer service.1996 to May 2000Astrolab Inc, Warren, NJ.QC Inspector: In process & Final Inspector[MANUFACTURING RADIO FREQUENCY-MICROWAVE CONNECTORS, ADAPTERS CABLES, CABLEASSEMBLIES]Electrical testing of Automatic Network Analyzer (8510 C Howard packed),Evaluated in-Process product and inspection data of Hi-RF Cable & Microwave components by ISO standards,Document review by MlL-STD 2000 Standard processor,Handled calibration of all test equipment and check continuity test,Handled receiving, In process & Final Inspections on materials, supplies, cable assemblies and equipment,Reviewed certificates of compliance or test reports to determine validity,Inspection experience with Assemble RF-MICROWAVE adapters and cable assemblies.1994 to 1996RFL Electronics Co, Boonton, NJMachine operator & Assembler/ Inspector[MANUFACTURING PCBS & MECHANICAL ASSY FOR PRIAMPLIFIRS]Operated pin machine and Epoxy machine and final & mechanical assembly of PCBs.Prepping parts & making wire bonding,Well aquatinted with reading blueprint and color code for resisters required for assembling PCBs,Working Experience with assembling PCBs thru-hole, SMT and inspecting them as per mil 2000 and if required touch up / rework on it.1990 to 1994Assembler and Machine operator:Cable Manufacturing Inc. Fairfield and Rockaway, NJ[MANUFACTURING AUTOMOBILE & Heavy MACHINERY CABLE ASSEBLIES]Stacks and assemble computers parts and connectors pins for printers and hard drive,Assembly on Cable harness and eye pins,Work on Metal Molding machine.1986 to 1989Assembler:Contact Electronics Inc. Fairfield, NJAssemble Printer and computer connectors.EDUCATION:Associate in computer science:1999 Middlesex County, Edison, NJ.Associate in Telecommunications Mgmts.2000 DeVry Institute - North Brunswick, NJBachelors in business management:1982 to 1986 Gujarat University Gujarat, India.SKILLS:Certificates: ISO9001-2015 lead auditor Training, Six Sigma, IPC-610 and J-STD-001,Operating Systems: UNIX, Windows,Databases: MS Access-Databases,Tools: MS Word, MS Excel, Spreadsheet, MS Power Point,Test Equipment: Analog Test Sets, Digital Multimeter Function Generators, Microscope, Tone Emittersand Tracers, LCM capacitors-Inductor Analyzer, Caliper, Micrometer, Automatic Network Analyzer TestMachine, Hi-Pot testing Machine.Reference:US Citizen, Detail oriented, multitask, work Independently & ability to prioritize work.

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