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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE 141 Essex st B2 Saugus,MA 01906 SummaryQUALIFICATION HIGHLIGHTS History of bringing projects to successful conclusion, on time Track record of leadership and achievement in customer-focused jobs Proven ability to quickly learn and train others in new workers Positive attitude and strong work ethic Responsive Customer Service Cashier possessing outstanding mathematical abilities paired with first-rate customer service and multitasking skills. Bringing [Number] years of hands-on experience receiving and disbursing money in financial institutions and other establishments. Focused on exceeding expectations and building customer loyalty. Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets. Experienced in customer relations, administrative support and business financial systems. Proficient in retail operations and best practices. Expertise in [Software Program]. Experienced [Job Title] with [Number] years of experience. Interacted with customers to direct towards desired departments, processing orders and assisting sales associates with handling cash and receiving payments. Monitored company accounts and interfaced with vendors and banks to make payments and deposits. Careful worker protecting company assets through attention to detail and outstanding customer service. Skills Payment Processing Work Task Prioritization Cash Register Operations Customer Relations Call Response and Transfer Data Analysis Honest and Ethical Cash Handling Customer Transactions Bill Payment and Recordkeeping Honest and Dependable Problem SolvingExperienceBanana Republic Factory OutletSomerville, MACustomer ServiceCashier,SUPERVISOR,CASH OFFICE04/2018 - 03/2021 Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution. Greeted customers and responded to informational requests. Reconciled daily cash variance reports, tracking overages and shortages through compilation of summary reports and comparing against past variances to isolate and address possible causes. Answered customer phone calls, personally addressing questions within scope of competence and forwarding calls to other departments or managers as appropriate. Trained sales associates on proper procedures for minimizing accounting discrepancies arising from human error, leading initial training sessions and supervising new associates on floor. Processed payments from customers in person and via telephone, verifying details of order contents, pricing and payment methods. Greeted arriving guests, displaying friendly demeanor and offering assistance, directing to appropriate departments and answering basic questions regarding product availability.Markdowns, Marshalls Somerville, MACustomer Service08/2009 - 01/2011 Charged of Markdowns of the children clothing department Made inventory of the store, provided polite and efficient service to customers Determined each customer's needs Sorted through charge slips, exchanged slips, and coupons in cash register Balanced cash drawers Stay up to date about sales and special offers and store policies Watched for and prevent security risks and thefts Recommended and helped locate items that met customer needs Described items for sale and showed different models or colors if necessary Answered questions Helped customers try on items Organized, display, and kept track of items for sale Made special orders and check other stores for hard-to-find items Showed how items are used Stocked shelves and racks Kept work areas neat Bagged and package items for customers Wrapped items to be given as giftsTJ MAXX Saugus, MACashier/Customer Service08/2008-02/2010 Ensured all customers received excellent customer service Resolved any customer inquires in a timely manner Assisted co-workers as needed to ensure customer requests and inquires brought to a successful conclusion Handled customer complaints and take escalated matters to managers attention Performed other duties upon request of management in job related duties OLD NAVY Everett, MACUSTOMERSERVICE,SUPERVISOR,CASH OFFICEJan - Dec Answered customer phone calls, personally addressing questions within scope of competence and forwarding calls to other departments or managers as appropriate. Issued cash, change and electronic equipment to sales associates throughout facility, participating in end-of-shift accounting procedures to document handling of revenues. Balanced overall budget, measuring daily cash access needs against money safe contents and communicating with managers to replenish supply of cash on hand when necessary.Education and TrainingCambridge Rindge High School Cambridge, MAMA in Computer Skills06/1997LanguagesBilingual Fluent Spanish English, Telephone Management LanguagesSpanish: English:Native/ Bilingual Full ProfessionalActivities and Honors Member, Alumni Association,I AM TAKING ACCOUNTING CLASSES ONLINE AND I PARTICIPATE IN A PROGRAM WITH FAMILY CARE GIVERSI WORK FOR FAMILY CARE GIVERS WHERE I AM MY PARENTS ADULT FOSTER CARE.I HANDLE CALLS FROM MY PARENTS PRIMARY CARE DOCTOR AS WELL DENTIST APPOINTMENT AND REQUESTING THERE MEDICATIONS THAT THEY TAKE.I HAD HONOR ROLL AT HIGH SCHOOL,TRYING TO KEEP MY GPA SO MY CREDITS WOULD GO HIGH AND GRADUATED FROM SCHOO.I VERY PLEASE AND HONOR TO KNOW THAT I ACOMPLISHED MY CREDITS AND GOAL AT SCHOOL AND FINALLY GRATUATED.I AM TAKING ACCOUNTING CLASSES ONLINE TO CONTINUE MY DREAM AND WHAT I LOVE TO DO. |
