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Click here or scroll down to respond to this candidateCandidate's Name
Street Address NE 83rd Street #C309Redmond, WA Street Address
Cell Phone: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEObjective: Seeking a full time position where my exceptional customer service skills, positive attitude, and night auditor/office experience will contribute to company success as an essential part of any team.Education:1992: High School Diploma, Marysville-Pilchuck High School1995: BCTI Certificate, Office Administration/Management and Computer Software CertificationExperience:December 2021 to PresentNight Auditor at Sonesta Select BellevueBellevue, WAAll night auditor duties including but not limited to balancing books for hotel, restaurant, and lounge nightly and sending the correct results/reports to corporate in a timely manner nightlyPerform all guest services front desk duties such as checking in guests and performing check outs, answering phones and assisting guests with any and all needs (also posted below at next job description)using Excel and Windows to generate and format reports for corporate and hotel managementMay 2021 to December 2021Night Auditor at Hampton Inn &Suites RedmondRedmond, WAAll night auditor duties including but not limited to balancing books for hotel nightly and sending the correct results/reports to corporate in a timely 7wmanner nightlyPerform all guest services front desk duties such as checking in guests and performing check outs, answering phones and assisting guests with any and all needs (also posted below at next job description)using Excel and Windows to generate and format reports for corporate and hotel managementAug 13, 2020 - April 15, 2021Night Auditor at Quality Inn BellevueBellevue, WAAll night auditor duties including but not limited to balancing books for hotel, restaurant, and lounge nightly and sending the correct results/reports to corporate in a timely manner nightlyPerform all guest services front desk duties such as checking in guests and performing check outs, answering phones and assisting guests with any and all needs (also posted below at next job description)using Excel and Windows to generate and format reports for corporate and hotel1 managementSept 8, 2019 - February 2020Night Auditor at Embassy Suites BellevueBellevue, WAAll night auditor duties including but not limited to balancing books for hotel, restaurant, and lounge nightly and sending the correct results/reports to corporate in a timely manner nightlyPerform all guest services front desk duties such as checking in guests and performing check outs, answering phones and assisting guests with any and all needs (also posted below at next job description) using Excel and Windows to generate and format reports for corporate and hotel management.NoNovember 2018 - April 2019Concierge/Front Desk AgentGraveyard shift Concierge being the only employee on duty responsible for all duties during shift including but not limited to:Closing of daily operations including bookkeeping, tenent updates in computer and on paper, not limited to but including daily, monthly, and annual reportsChecking guests in and outSelling units over the phone and in person while showing the unitHousekeeping duties I adopted for front desk and property that had previously been ignoredCater to our guests every request while keeping with company policy, but going above and beyond that policy where seen fitMailing and distributing packages and mailSecurity checks/walk throughs the entire property inside and out several times throughout the graveyard shiftAll other front desk administrative basic hotel hospitality duties while providing exemplary serviceJuly 2017 June 2018 Receptionist, Cat & Dog Clinic of Bellevue, Bellevue, WA2015 February 2017: VCA Redwood Animal Hospital, Redmond, WA.Senior Receptionist, specializing in establishing and maintaining compassionate and personal customer care/ relationsExcellent problem solving and conflict resolution skills both with clientele and co-workers alikeMentioned by name in three 5-star Yelp and Facebook reviews.Continuously at the top in wellness package sales and upselling products2012-13: Cashier, Customer Service Representative and Relations: Remedies Pharmacy,Kirkland WA. (No longer in business, sold to Walgreens).1997-2000: G.A. Maxwells - Fine Dining Server and Bartender: Marysville, WA1995-1997: Hanson Chiropractic, Front Desk/ Office Manager: Everett, WACreated and implemented the New Patient Orientation Program still in use to this daySkills:Practical Office Management experience including but not limited to:Inventory:Ordering, Inventory control, Retail Inventory audits, etc.Balancing registers and books at end of shift (business day), month end, and year endOpening and Closing procedures/processesEmployee scheduling including management of absenteeism etc.Scheduling for patients/clients appropriately including surgeriesMaintaining efficient office flow while handling emergency and walk-in appointmentsWorkforce Management including but not limited to:ScreeningHiringQuarterly and Yearly EvaluationsGoal SettingTerminationsProficient in common forms of workplace software systems:Light bookkeeping skills using QuickBooksProficient in Cornerstone, WoofWare (VCAs software), Excel and Microsoft programs |
