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Click here or scroll down to respond to this candidateDebra RyanDaytona Beach, FL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEReliable and detailed oriented team player. Over 25 years of customer service experience. Skilled at thinking on my feet, upbeat personality, motivator with excellent problem-solving skills. Looking for a long term position where I can utilize my experience and be part of a team with similar goals and room for growth.Authorized to work in the US for any employerWork ExperienceSeasonalNASCAR/Compass Group-Daytona Beach, FLJuly 2015 to PresentSeasonal/Event work. Duties include confirming credentials for staff. Setting up event areas, forecast staffing needs and ensuring all guests needs are met. Shift LeaderWalgreens Boots Alliance-Daytona Beach, FLOctober 2019 to January 2023Assisted manager with store needs. Balanced cash before and after every shift. Trained new hires and current employees on new procedures. Stocked shelves, reset areas when needed. Covered all areas of store when needed.Outside Sales RepTERMINIX-Daytona Beach, FLJanuary 2020 to September 2020Established new customers and retain current and old customers by cold calling and door knocking. Account ManagerGUBAGOO-Daytona Beach, FLMarch 2017 to January 2020Managed 138 online automotive and motorcycle dealership accounts. Made sure all accounts were set up properly, monitored chats between chat team and customers, tracked hits on websites and made appropriate adjustments to ensure highest quality. Escalation SupervisorFRONTIER COMMUNICATIONS-DeLand, FLNovember 2015 to March 2017Supervisory position, handled upset cable/internet customer. Utilized problem solving skills to resolve customer billing and service complaints and issues. Proactive in customer retention and maintaining monthly goals.Contact Center SupervisorJ&P CYCLES-Ormond Beach, FLJanuary 2007 to October 2015Supervisor of 23 call center representatives. Encouraged each team member to achieve monthly goals and attain 100% quality assurance. Monitored calls, coached and trained team on ways to improve. Attendance tracking, time off requests. Also worked in the showroom when needed and traveled to events.EducationAssociate's degreeSkills Customer service/Sales (10+ years) Self-starter/positive attitude (10+ years) Quick study (10+ years) Product knowledge (10+ years) Account Management (5 years) Cold Calling (3 years) Outside Sales (3 years) Inside Sales (10+ years) Quality Assurance (10+ years) Salesforce (10+ years) |
