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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Barbara Jordan St, Unit AKilleen TX, Street Address
PHONE NUMBER AVAILABLE EMAIL AVAILABLEObjective: To obtain a part time or full-time position in an environment that will challenge me further, while allowing me to contribute to the continued growth and success of the organization. A position that will provide me the ability to apply my sales and work experience to a growing company.Summary: Tactful in handling work within a large sized organization. Highly competent in developing and implementing beneficial strategies and initiatives aligned with the overall business strategy of the company. Ability to lead while supplying services that will include diversity and a demanding range of professionalism, cognitive skills and providing the support that people need, while also maintaining an effective development of a diverse and positive work environment for clients and staff.Summary of Qualifications:Qualified by 7+ years of Call Center, Sales and Customer Service experienceStrong Leadership skillsPassionate On maximizing Quality and building long lasting client RelationshipsFocused on Achieving SuccessExcellent people skills and problem-solvingSuperb understanding of communicationKnowledge of appropriate protocol useAdministration and computer skillsEducationTemple High School Temple, TXDiplomaGraduated with Cum 3.5 G.P.A.Temple College Temple, TXBusiness Management - Bachelor of Arts DegreeCurrentEmployment HistoryTime Warner - Austin, TX 78703 January 2015 - June 2015Call Center RepresentativeResponsible for helping Numerous Clients with multiple account issues such as billing, connections, and equipment. Handled around an average of 40 Inbound and Outbound calls daily. Efficiently Tracked and Maintained Customer accounts.Footlocker - Killeen, TX 76548 June 2015 - January 2016Sales LeadLarge degree of attention to detail and great organizational skills. Ensured that associates and myself properly processed orders for customers. Was required to answer the phone calls in a timely manner to assist customers with order questions as well as respond to merchandising requests from other stores. Operated the cash register and adhered to cash shortage guidelines. Resolved customer questions in-person and over the telephone. Ensured that merchandise was properly put away and correctly recorded on inventory sheets. Made recommendations and informed customers of relevant sales events.United Health Care - Temple, TX 76544 April 2016 - May 2019Customer Services Representative Team LeaderManaged my team while also handling over 25-30 calls daily. Successfully enrolled patients in healthcare while making sure my team remained the at the top 10% of enrollment each month. Identified and carefully accessed customers needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication. Provided accurate, valid, and complete information by using the right methods/tools. Met personal/customer service team sales targets and call handling quotas. Handled customer complaints, provided appropriate solutions and alternatives within the time limits; followed up to ensure resolution. Kept records of customer interactions, processed customer accounts and filed documents Follow communication procedures, guidelines, and policies.Amazon - Austin, TX 78660 October 2019 - June 2020Warehouse Team MemberMaintained our core functions and was responsible for labeling certain types of merchandise and ensuring that adequate stock levels are being maintained. Located merchandise to fulfill picking tickets, labeled specific inventory types, followed proper loading and safety procedures at all times, put all deliveries away in the appropriate areas, stacked deliveries into the delivery vehicles as needed to ensure all packages would be safely delivered.SkillsAdministrative supportRecord keepingDiversity ManagementTraining and DevelopmentSupervise and Delegate AuthorityMicrosoft Office (Word, Excel, PowerPoint)MultitaskingCustomer ServicePhysical StrengthOrganizationCommunication |
