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Csr Resume Palos heights, IL
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Title CSR
Target Location US-IL-Palos Heights
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 Candidate's Name  Mayren

 Joliet Illinois 60433  PHONE NUMBER AVAILABLE  EMAIL AVAILABLE  WWW: Bold Profile
EducationGraduate Certificate: Phlebotomy, 09/2024
Phlebotomy Training Specialists - Palos Heights, ILCertificate: EKG, 06/2022
Chicago School Of Phlebotomy - Naperville, ILGED: 01/2010
Joliet Central High School - Joliet, ILProfessional Summary      Highly motivated CSR/Shipping and Receiving Clerk with 10+ years of experience seeking a position in Shipping & Receiving in a warehouse/production setting with room for advancement with a respected organization utilizing my skills and experience from various positions in the warehousing field.      Establishes positive relationships with carriers, representatives and clients by continually improving customer service through excellent communication and coordination skills.      Possess excellent communication skills and is bi-lingual.      In-depth knowledge of various warehouse management systems including, AS400, SAP, QuickBooks, Real Time Invoice System, Synapse, Zethcon, Manhattan Warehouse Management System, ShipLinx, and Cargowise.      Knowledge of all Microsoft applications.      Competent in route planning and shipment method determination.      Over 10 years of experience as a clerk in shipping and receiving.      Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements which brings positive results in cutting costs and raising profit.Skills      Highly adept at operating heavy equipment and machinery to store and transport raw materials and supplies throughout manufacturing facilities.      In-depth knowledge of various warehouse management systems, including, AS400, SAP, QuickBooks, Real Time Invoice System, Synapse, Zethcon, Manhattan Warehouse Management System, ShipLinx, and Cargowise.      Knowledge of all Microsoft applications.      Experience in the use of various devices to receive, put away, pick and ship items.      Trained in the use of Performing EKGs, and EKG rhythm interpretation.      Fluent in both English and Spanish with both written and verbal.      Work Planning and Prioritization

      Relationship Building
      Customer Service
      Data Entry
      MS Office

      Scheduling and calendar management
Work HistoryUSDA Exports Coordinator/CSR, 11/2021 to Current
Supply Chain Solutions   Lockport, Illinois      Unload deliveries, verify shipments, receive orders into the ERP, put materials away and key movements      Prepare cargo and shipments documentation to ship abroad while filling out paperwork and all other required documents to successfully ship and clear international orders      Process export shipments      (Small parcels)      Make bookings with ocean carriers      Communicate daily with carriers, suppliers, and various departments within the company      Maintain/update customer profiles for all clients      Maintain excellent relationships with multiple freight forwarders      Monitoring and Planning Shipments, costs and timelines      Addressing and resolving shipment, customs, invoice, and inventory issues      Providing Import and Export Documentation      Printing the USDA health Certificate for every single shipment      Working on the FSIS website to apply for shipments to Canada      Scheduling inbounds and outbounds      Assigning/updating USDA Health Cert number to the orders into the WMS (zethcon/synapse)      Filling custom declaration for our customers AES      Adding new items into our WMS      Updating/releasing orders for the production team      Billing      Meetings with customers via Team or Zoom      Supervisor Assistant      (Manage warehouse when the supervisor is absent.)      WMS Super User dutiesCSR/Outbound/Shipping/Small Parcel, 06/2017 to 10/2021
Midwest Warehouse   Elwood, Illinois      Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files      Processed correspondence, including post office pick-ups, sorting and distribution to appropriate parties      Created reports, correspondence and spreadsheets with Microsoft Office & Synapse programs      Data Entry      Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies      Performed basic mathematical calculations to check weights and dimensions of shipments      Worked with vendor representatives to resolve damaged shipments and item shortages, protecting company interests and financial targets      Handled day-to-day shipping and receiving, overseeing more than 80 packages per day      Upload and file agent receipts and BOL's      Ensure the truck load is correct and close the order      Complete handling of the small parcel department      Creating the orders, processing the orders, picking the orders & packaging      Reach truck & Cherry picker operator      Started as a small parcel picker & processor then transitioned to a CSR      I displayed the ability to handle multiple accounts dailyShipping/Receiving/Inventory, 10/2014 to 05/2017
M & E Components   Rockdale, Illinois      Investigated and adopted optimal shipping and receiving strategies, selecting best carriers, routes and methods to minimize costs and enhance schedules      Inspected merchandise and sent damaged pieces for repair before shipment      Performed basic mathematical calculations to check weights and dimensions of shipments      Received incoming shipments, compared contents against associated records and transmitted to the proper department      Worked with vendor representatives to resolve damaged shipments and item shortages, protecting company interests and financial targets      Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation      Handled day-to-day shipping and receiving, overseeing more than 50 packages per day      Upload and file agent receipts and BOL's      Check in the drivers      Ensure all drivers have signed in      Communicate orders to drivers      Ensure all drivers have signed BOLs and upload/file them      Ensure the truck load is correct and close the orderShipping/Receiving Clerk/Inventory, 06/2010 to 05/2014
Newstream Enterprises   Joliet, Illinois      Data Entry      Created Inbound and Outbound BOL's      Printed description labels for new products that came in      Corresponded with carrier representatives to decide and provide instructions for shipment and delivery of orders      Assigned drivers to dock doors      Made sure drivers signed in and out      Worked with inventory managers and unloaders to plan deliveries      Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files      Processed correspondence, including post office pick-ups, sorting and distribution to appropriate parties      Ensured all cycle counts were up to date      Created reports, correspondence and spreadsheets with Microsoft Office programs      Data Entry      Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepanciesCertifications      Certified Phlebotomy Technician      Certified EKG TechnicianLanguagesSpanish
Native or Bilingual

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