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Click here or scroll down to respond to this candidate O Kendrick Reid
Schertz, TX | PHONE NUMBER AVAILABLE | EMAIL AVAILABLE
LINKEDIN LINK AVAILABLE
SUMMARY
Detail-oriented Information Technology professional and US Army Veteran of 20 years. Gained
experience in management, collaboration, and problem solving while in the military but always held a
passion for being a part of the IT industry. I recently completed the Computer User Support Specialist
program at ACI Learning to prepare for an entry-level Cybersecurity position. Currently working
towards CySA, GIAC and CISSP certifications. Looking for a position in Cybersecurity.
CERTIFICATIONS
Security Clearance:
Valid
CompTIA Security+
Certified
SKILLS
Wireshark Customer Service
Nmap Remote Desktop Utility
SQL Conflict Management
BitDefender Microsoft Office 365
I-Cloud, Virtual Migrations Network Design
TCP/IP, LAN, WAN, VLAN, VPN, VOIP Hardware Maintenance
Operating Systems
Identify Security Threats
EDUCATION & TECHNICAL TRAINING
ACI Learning
Virtual Campus Computer User Support Specialist (CUSS) Program
Completion Date: Jan 2024
American Military University
Virtual Campus/Online
Bachelor of Arts in Religious Studies
Completion Date: June 2016
PROFESSIONAL EXPERIENCE
ESS
Substitute Teacher
Candidate's Name | Schertz, TX| (912) 980-4331 | EMAIL AVAILABLE | https://LINKEDIN LINK AVAILABLE
2024- present
Applied versatile communication skills to effectively communicate technical concepts and
provide user support to a diverse client base, ensuring prompt resolution of IT issues.
Employed analytical problem-solving techniques to diagnose and troubleshoot hardware and
software issues, resolving technical challenges efficiently and minimizing downtime.
Demonstrated adaptability by swiftly transitioning between different IT environments and
technologies, including operating systems, software applications, and network configurations.
Managed time effectively to prioritize and execute tasks in a fast-paced educational support
environment, meeting and exceeding student expectations.
Leveraged expertise in educational technology solutions to implement and support integrated
learning management systems for educational institutions, optimizing teaching and learning
experiences.
Engaged in continuous professional development activities, including certifications and training
programs, to stay current with emerging technologies and educational best practices.
Judson Independent School District
San Antonio, TX
Special Education Teacher
August 2018 2024
Designed and implemented adaptive technology solutions tailored to meet the diverse needs
of students with special education requirements, ensuring accessibility and inclusion in the
digital learning environment.
Collaborated with educators to develop and deliver customized training sessions on assistive
technology tools and software, empowering teachers to effectively support students with
varying learning abilities.
Spearheaded the integration of specialized software applications, such as text-to-speech and
speech recognition software, to enhance the educational experience of students with learning
disabilities.
Conducted regular assessments of technology usage and effectiveness, utilizing data analysis
techniques to drive continuous improvement and optimize resource allocation.
Provided ongoing technical support and troubleshooting assistance to both students and
faculty, fostering a culture of digital literacy and innovation within the educational community.
Served as a liaison between the special education department and the IT department,
facilitating communication and collaboration to ensure the seamless implementation of
technology initiatives.
Candidate's Name | Schertz, TX| (912) 980-4331 | EMAIL AVAILABLE | https://LINKEDIN LINK AVAILABLE
Contributed to the development of Individualized Education Plans (IEPs) by leveraging
technology assessments and data-driven insights to identify and address the unique learning
needs of students with disabilities.
Stayed abreast of emerging trends and best practices in assistive technology and educational
software, actively participating in professional development opportunities and industry
conferences to enhance expertise and knowledge.
MILITARY EXPERIENCE
United States Army
Worldwide
United States Army
June 1998 August 2018
Wheeled Vehicle Maintenance Supervisor
Leveraged diagnostic tools and analytical skills to troubleshoot and resolve technical issues in
computer hardware, software applications, and network infrastructure, ensuring optimal system
performance.
Executed routine maintenance tasks, including software updates, security patches, and system
backups, to prevent cyber threats and maintain data integrity.
Collaborated with cross-functional teams to prioritize and address support tickets, ensuring
timely resolution of user issues and minimizing business disruptions.
Maintained detailed documentation of procedures, service tickets, and equipment inventory to
track service history and compliance with industry regulations.
Provided customer-focused support by assisting users with software installations, configuration
changes, and troubleshooting techniques to enhance productivity and user satisfaction.
Adapted to emerging technologies and industry trends by pursuing certifications, attending
workshops, and staying informed about advancements in IT hardware, software, and
cybersecurity practices.
Army Instructor
Developed and delivered training programs on military tactics, weapons systems, and
operational procedures to ensure readiness and effectiveness of personnel.
Utilized instructional technology and multimedia resources to enhance learning experiences
and simulate real-world scenarios in training exercises.
Adapted teaching methodologies to accommodate diverse learning styles and skill levels
among trainees, fostering a collaborative and inclusive learning environment.
Implemented performance assessments and evaluations to measure trainee proficiency and
identify areas for improvement, providing constructive feedback and guidance.
Candidate's Name | Schertz, TX| (912) 980-4331 | EMAIL AVAILABLE | https://LINKEDIN LINK AVAILABLE
Collaborated with fellow instructors and subject matter experts to update curriculum content
and integrate the latest developments in military doctrine and technology.
Demonstrated leadership and mentorship skills by providing guidance and support to junior
instructors and trainees, fostering professional development and teamwork.
Maintained accountability and compliance with military regulations and safety protocols during
training activities, ensuring the well-being and security of personnel.
Platoon Sergeant
Led and supervised a diverse team of Soldiers in various training exercises and combat
situations.
Managed personnel and resources to ensure mission success and adherence to strict
timelines.
Provide mentorship and guidance to junior Soldiers contributing to their professional
development.
Collaborated with higher-ranking officers to plan and execute missions in alignment with
strategic objectives.
Demonstrated adaptability and quick decision-making skills in high-pressure and dynamic
environments.
Facilitated communication between team members. Fostering a cohesive and resilient unit.
Candidate's Name | Schertz, TX| (912) 980-4331 | EMAIL AVAILABLE | https://LINKEDIN LINK AVAILABLE
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