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Click here or scroll down to respond to this candidateWork HistoryVickiWarnerContactAddressCharlottesville, VA Street Address
PhonePHONE NUMBER AVAILABLEE-mailEMAIL AVAILABLEmSkillsProduction-orientedStrong problem solverData organizationBuilding strong relationshipsInterpersonal abilitiesApplicant Tracking SystemsCompliance understandingInterviewing ClientsTeamwork andCollaborationActive ListeningHighly organized, proactive and punctual with team-oriented mentality. Over 25 years of customer service experience and knowledge. Looking to thrive in an environment where communication and collaboration skills are valued and encouraged. I would be happiest at end of work day knowing our accomplishments made a difference. Clinical Patient RecruiterCharlottesville Medical Research, 325 Winding River Rd, Charlottesville VA 22911Enhanced patient satisfaction with streamlinedintake processes and attentive communication.Implemented data-driven recruitment tactics basedon analysis of previous campaigns'' performancemetrics.Conducted thorough pre-screening interviews toidentify eligible candidates for specific clinical trials or studies.Worked closely with regulatory agencies to ensurecompliance with all relevant guidelines andprotocols during the patient recruitment process.Educated potential participants about the benefits and risks associated with participating in specific clinical trials or studies while addressing anyconcerns or questions they may have had.Improved patient retention rates throughpersonalized follow-up protocols and supportservices.Collaborated with medical staff to ensure seamless patient integration into clinical trials and studies. Scheduled patients for appointments andmaintained master calendar.2023-09 -2024-07Patient Access AssociateUVA Medical, Charlottesville, VAApplied HIPAA privacy and security regulations while handling patient information.Organized and maintained records by updating andobtaining both personal and financial informationfrom patients.2023-01 -2023-07Instructed patients on policies and required actions for different types of appointments and procedures. Verified patients' insurance and payment methodsduring admissions or check-in processes.Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.Underwriting Service AssistantState Farm Insurance Inc, Charlottesville, VAEvaluated accuracy and integrity of suppliedinformation and processed auto applications.Meet and exceeded production goals fordepartment.Worked with colleagues to review, accept or denynew and renewal business.Reviewed, classified, coded and rated applications to support Underwriters during busy periods.Photocopied, documented and scanned receiveddocumentation and filed it for use.I held three positions during at State Farm Insurance. Underwriting Service Assistant in Auto applications production, Underwriting Service Assistant with Title Document dept; and General Underwriting ServiceAssistant.2014-07 -2022-07Office SpecialistManpower Associates, VAI worked several short term jobs through Manpower, including State Farm Insurance.2014-04 -2016-08Customer Service AssociatePhysiological ServicesI assisted schools while taking online aptitude testing, by answering monitoring testing, answeringquestions regarding the classes, whom was testingand unlocking testing as needed.2013-09 -2014-04Senior Customer Service Account ExecutiveComcast CommunicationsSet up and activated customer accounts in personor by phone. Educated customers on special pricing 1998-07 -2012-07Educationopportunities and company offerings.Assisted customers with making payments orestablishing payment plans to bring accountscurrent.Researched for accuracy billing disputes, refunds, write off collection accounts, and returnedpayments and processed daily deposits.Demonstrated excellent communication skills inresolving product and consumer complaints.Maintained knowledge of current promotions,exchange guidelines, payment policies and security practices.High School DiplomaBroadway High School - Broadway VA |
