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PHONE NUMBER AVAILABLEEMAIL AVAILABLE@gmail.comExperienced Customer Service RepresentativeSummary of QualificationsExceptional customer service skills; consistently receives positive feedback for exceptional professionalism and friendlinessCommunicates effectively with diverse groups of peopleEffectively troubleshoots problemsWorks well under pressure; excels in fast paced environmentsQuick learner; understands new concepts easilySkilled in office operationsWork Experience2005-Current Test Center Administer Prometric Testing Center Clark, New JerseyControls test area by maintaining a working knowledge of policies, practices and proceduresEnsures corporate and client procedural and policy complianceResolves candidate issues by performing research and filing appropriate reportsManages misconduct such as security breaches and inappropriate conduct of candidatesMaintains a safe test center environment and comfortable testing experienceOperates and troubleshoots equipment problems in coordination with Help DeskTrains new employees on operational proceduresAssists Manager with special assignments, as needed Education1995-1999 High School Diploma Metropolitan Corporate Academy Brooklyn, New York Awards3 "Vision-Mission" Awards for Outstanding Performance